HRM 522 Week 5 Midterm Exam Part 1

Question 1
Principles are
Answer
laws and regulations that guide behavior in the world of business.
mores, values, and customs that guide behavior in general.
specific and pervasive boundaries for behavior that are universal and absolute.
the obligations businesses assume to maximize their positive impact and minimize their negative impact on stakeholders.
the mores, values, and customs that parents teach their children.
Question 2
Ethics is a part of decision making
Answer
at all levels of work and management.
primarily at the upper management levels of an organization.
mostly for policy makers.
that is less important than other decision making processes.
only at that lower levels of organizational management
Question 3
Which of the following is not something a firm might do to encourage organizational ethics and compliance?
Answer
Employee ethics training
Hiring a compliance officer
Ignoring potential ethical issues
Writing a code of ethics
Conducting an ethics and compliance audit
Question 4
During the 1990s the institutionalization of business ethics was largely driven by which piece of legislation?
Answer
Sarbanes-Oxley Act
Federal Sentencing Guidelines for Organizations
Dodd-Frank Wall Street Reform and Consumer Protection Act
Foreign Corrupt Practices Act
Global Sullivan Principles
Question 5
Having acceptable personal ethics is probably not going to be sufficient to handle complex business ethical issues when an individual has
Answer
family concerns.
an unethical boss.
limited business experience.
financial training.
a marketing background
Question 6
Which of the following is generally not considered a business ethics issue?
Answer
Harassment
Accounting fraud
Employee theft
Misuse of organizational resources
Corporate hierarchy
Question 7
Social responsibility is
Answer
an organization’s obligation to maximize its positive effects and minimize its negative effects on stakeholders.
principles and standards that guide behavior in the world of business.
a business’s responsibility not to pollute the environment.
a business’s responsibility to manufacture products that function properly.
charitable contributions made by a business to enhance its image
Question 8
Investors are concerned about business ethics because they know that misconduct can
Answer
foster stability.
improve employee commitment.
improve customer loyalty.
lower stock value and prices.
complicate business financial reporting
Question 9
Which of the following industries tends to generate a high level of trust from consumers and stakeholders?
Answer
Insurance
Technology
Banks
Mortgage lenders
Financial services
Question 10
Stakeholders’ power over businesses stems from their
Answer
ability to withdraw or withhold resources.
ability to generate profits.
media impact.
political influence.
stock ownership
Question 11
Why do critics argue that high compensation for boards of directors is a bad thing?
Answer
It is too expensive for the organization.
It could cause conflicts of interest between the directors and the organization.
It is not fair to poorly compensated employees.
High pay will render the board less complacent.
Board of director compensation is not a major issue
Question 12
Which of the following is not a method typically employed by firms when researching relevant stakeholder groups?
Answer
Surveys
Focus groups
Internet searches
Press reviews
Guessing
Question 13
The degree to which a firm understands and addresses stakeholder demands can be referred to as
Answer
a stakeholder orientation.
a shareholder orientation.
the stakeholder interaction model. d. a two-way street.
e. a continuum.
Question 14
One policy to address the issue of executive pay was implemented by J.P. Morgan, it stated that _______.
Answer
there should be no limit on what top executives can earn.
managers should earn no more than twenty times the pay of other employees.
top managers should make the same amount as other employees.
employees can determine how much managers make.
the government should determine the worth of each manager’s service
Question 15
Public health and safety and support of local organizations are issues most relevant to which stakeholder group?
Answer
Investors
Community
Suppliers
Customers
Employees
Question 16
The originator of the idea of the invisible hand, which is a fundamental concept in free market capitalism, was
Answer
Adam Smith.
Theodore Levitt.
Norman Bowie.
Herman Miller
Milton Friedman
Question 17
________ is defined as any purposeful communication that deceives, manipulates, or conceals facts in order to create a false impression.
Answer
Stealing
Lying
Fraud
Misappropriation
Accounting fraud
Question 18
Among retail stores, ________ is a larger problem than customer shoplifting.
Answer
poor stock performance
weak leadership
internal employee theft
misuse of merchandise
employee dissatisfaction
Question 19
________ are used to obtain or retain business and are not generally considered illegal in the U.S.
Answer
Facilitation payments
Bribes
Gifts
Coercive techniques
Threats
Question 20
What type of fraudulent activity could involve a consumer staging an accident to seek damages?
Answer
Whacking
Duplicity
Guile
Defamation
Collusion
Question 21
Abusive or intimidating behavior is the most common ethical problem for employees. Which of the following is not related to this concept?
Answer
Physical threats
False accusations
Being annoying
Profanity
Performance probation
Question 22
Which of the following is not a consequence of ethical misconduct?
Answer
Decreased reputation
Shaken customer loyalty
Reduced investor confidence
Increased sales
Legal actions by wronged parties
Question 23
Optimization is defined as
Answer
the quality of being just, equitable, and impartial.
a trade-off between equity and efficiency.
an interchange of giving and receiving in social relationships.
how wealth or income is distributed between employees within a company.
a lack of integrity, incomplete disclosure, and an unwillingness to tell the truth
Question 24
Which of the following is not a side-effect of being the victim of workplace bullying?
Answer
Increased productivity
Sleep disturbance
Depression
Increased sick days
Stomach problems
Question 25
Concerns involving copyright infringement on books, movies and music, and other illegally produced goods relate to which type of ethical issue?
Answer
Conflict of interest
Honesty
Communications
Discrimination
Intellectual property rights

HRM 522 Week 5 Midterm Exam Part 2
Question 1
The ________ was called “a sweeping overhaul of the financial regulatory system…on a scale not seen since the reforms that followed the Great Depression.”
Answer
Equal Pay Act
Americans with Disabilities Act
Dodd-Frank Wall Street Reform and Consumer Protection Act
Age Discrimination in Employment Act
VII of the Civil Rights Act
Question 2
________ law not only prohibits specific actions in business such as fraud, theft, or securities trading violations, but also imposes fines or imprisonment as punishment for breaking the law.
Answer
Civil
Criminal
Competitive
Administrative
Regulatory
Question 3
________ is the synergistic and mutually beneficial use of an organization’s core competencies and resources to deal with key stakeholders so as to bring about organizational and societal benefits.
Answer
Social responsibility
Business ethics
Corporate philanthropy
Strategic philanthropy
Cause-related marketing
Question 4
The ________ of ethics involves embedding values, norms, and artifacts in organizations, industries, and society.
Answer
institutionalization
rationalization
commercialization
mobilization
enforcement
Question 5
The ________ regulates tobacco, dietary supplements, vaccines, veterinary drugs, medical devices, cosmetics, products that give off radiation, and biological products.
Answer
World Trade Organization
Consumer Financial Protection Agency
Department of Justice
Environmental Protection Agency
The Food and Drug Administration
Question 6
Which is not one of the four sources of criminal and civil laws?
Answer
Judicial law
Common law
Constitutional law
Administrative law
Statutory law
Question 7
Title VII of the Civil Rights Act of 1964
Answer
prohibits discrimination on the basis of race, color, sex, religion, or national origin.
penalizes the top executives in an organization for misconduct.
is basically the same as the Sarbanes-Oxley Act.
discourages whistle-blowers from reporting misconduct.
prohibits pay discrimination on the basis of gender
Question 8
Companies that ________ will most likely be found in violation of procompetitive legislation.
Answer
pollute waterways
knowingly harm consumers
contract with sweatshops
establish monopolies
help consumers
Question 9
The ________can be defined as a set of values, norms, and artifacts, including ways of solving problems shared by members of an organization.
Answer
corporate culture
intentions of a corporate
ethical issue awareness
determination of a corporation
individual factors
Question 10
Which of the following is not considered a significant other group in the workplace?
Answer
Peers
Managers
Spouses
Coworkers
Subordinates
Question 11
______ have been found to decrease unethical practices and increase positive work behavior.
Answer
High educational attainment levels
High levels of community involvement
Charismatic leaders
Strong religious beliefs
Good personal values
Question 12
For people who begin the value shift that leads to unethical decisions, which of the following is not a usual justification to reduce and eliminate guilt?
Answer
I need a paycheck and can’t afford to quit right now.
Those around me are doing it so why shouldn’t I?
If I don’t do this, I might not be able to get a good reference from my boss when I leave.
If I don’t do this, I might never be promoted.
This is in keeping with my personal morals and the code of conduct, so it is okay.
Question 13
Which of the following is the first step in the ethical decision making process?
Answer
Being socialized into the firm’s corporate culture
Applying a personal moral philosophy in order to individualize the ethical decision making process
Recognizing that an issue requires an individual or work group to make a choice that ultimately will be judged by stakeholders as right or wrong
Soliciting the opinions of others in a work group or in the overall business in order to gain feedback
Enforcing the firm’s ethical standards with rewards and punishment
Question 14
The ________ includes the motivational “carrots and sticks” superiors use to influence employee behavior.
Answer
Obedience to authority
Immediate job context
Locus of control
Normative approach
Descriptive approach
Question 15
Employees that see themselves as going with the flow because that’s all they can do have a(n)
Answer
external locus of control.
moral intensity
obedience to authority
opportunity
internal locus of control
Question 16
________ is the ability to perceive whether a situation or decision has an ethical dimension.
Answer
Ethical issue intensity
Locus of control
Ethical awareness
Moral intensity
Opportunity
Question 17
________ have lower ethical issue sensitivity, meaning they are less likely to detect ethical issues. They may be more committed to completing projects and more dedicated to group values and objectives.
Answer
Relativists
Hedonists
Pragmatists
Deontologists
Teleologists
Question 18
Enlightened egoism
Answer
is when an individual puts spiritual feelings above all others.
centers completely on the short-term well-being of others.
centers on one’s short-term self-interest.
centers on one’s long-term self-interest but takes others’ well-being into account.
centers on the long-term well-being of others
Question 19
________ believe that no one thing is intrinsically good.
Answer
Hedonists
Pluralists
Relativists
Deontologists
Teleologists
Question 20
An individual who emphasizes others rather than himself or herself in making decisions is in which of the following of Kohlberg’s stages of development?
Answer
Universal ethical principles (6th stage)
Mutual interpersonal expectations, relationships, and conformity (3rd stage)
Social system and conscience maintenance (4th stage)
Punishment and obedience (1st stage)
Prior rights, social contract, or utility (5th stage
Question 21
Which moral philosophy evaluates the morality of an action on the basis of its conformity to general moral principles and respect for individual rights?
Answer
The relativist perspective
Act utilitarianism
Rule utilitarianism
Act deontology
Rule deontology
Question 22
Which is the last of Kohlberg’s stages of cognitive moral development?
Answer
Individual instrumental purpose and exchange
Need achievement
Social system and conscience maintenance
Punishment and obedience
Universal ethical principles
Question 23
An individual who believes that an action is ethical because others within his or her company and industry regularly engage in the activity is probably a(n)
Answer
utilitarian.
relativist.
teleologist.
deontologist.
egoist.
Question 24
________ justice considers the processes and activities that produce the outcome or results.
Answer
Disruptive
Procedural
Interactional
Communications
Evaluative
Question 25
According to Kohlberg’s model, as a person progresses through the stages of moral development, and with time, education, and experience, he/she
Answer
is unlikely to change his/her values and ethical behavior.
may change his/her values and ethical behavior.
will likely be promoted.
will depend more on the input of significant others in ethical decision making.
will experience less opportunity to behave unethically.

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In this assignment, you will analyze a strategic management case. This practice is a great way to understand and remember many strategic management concepts. You will read how others have applied strategic management and share your analysis of these decisions in a written report.

Choose a Comprehensive Case from your textbook THE CASE TO ANALYZE IS ATTACHED, and complete the following:

·        Summarize the case in no more than 3 paragraphs.

·        Analyze and evaluate the company’s actions.

·        What kind of specific global strategies are illustrated in this case?

·        What did you learn from reading about the company’s initiatives and expansion strategy?

Please submit your assignment.

Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.

For assistance with your assignment, please use your text, Web resources, and all course materials.

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submit a thread of 400-500 words in response to the provided prompt for each forum. The thread must include a Scripture reference and at least 2 scholarly sources, plus the text—all in current APA format.

Topic: You are the senior Human Resources representative in a large organization with locations throughout the United States. The company has a long history of taking conservative views or positions on social issues. However, as economic compression strengthens, the senior leadership in the company recognizes that the conservative reputation of the organization is limiting entry in to various markets. The decision has been made to make changes throughout the organization’s approach to these issues, starting with its people programs. Specifically, the organization has selected to approve the offering of health benefits to domestic partners. You’ve been tasked with preparing the roll-out of this new initiative to the employees at all locations. Discuss how this will impact the organizations diversity training – what will need to change? Provide specific elements of how you will handle the concerns of current employees, over this new direction the leadership is taking. Finally, how will you personally balance this shift in the organizations’ direction, with your biblical worldview?

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• • • ASSIGNMENT

       

      INTRODUCTION

      Imagine you are a filing clerk at a local hospital. You work in several different areas of the hospital, including some physician’s offices.

      Your work assignment this week will take you to four different offices on the hospital campus. Your job is to manually file in a large number of paper-based patient charts.

      As you are reviewing your work assignment and specifics, you realize that each of the four areas you are assigned file their patient charts in a different manner. The physician’s office files alphabetically by patient last name. The other hospital departments each use a different type of numeric filing: straight numeric, middle digit, and terminal digit.

      In order to be successful at this work assignment, you decide to practice the different types of filing methods. Complete this practice exercise to increase your comfort and confidence in the different filing methods.

      Instructions

      Paper-based health records are typically stored in a filing system (cabinet, shelving unit) for easy access and retrieval.  Health records are filed either alphabetically or numerically according to a numbering sequence. Electronic health records are also assigned an ID number and stored electronically.

• Download the “Filing Assignment document”;
• For each column, rearrange put the numbers in order for each type of numeric filing system (straight numeric, middle digit and terminal digit) AND arrange the names in alphabetical filing system according to the sample provided.

   

   

  Name:  ____________________

Numeric and Alphabetical Filing Assignment

Directions:  Arrange the below numbers in straight numeric order. After you have completed the straight numeric order filing, do the same for terminal-digit, middle-digit, and alphabetical.  The answers to the first one have been inserted as an example as the how each section should be written.

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Better life healthcare

Providing (Health) Care to Better Your Life

EXECUTIVE SUMMARY

Topic

The topic I showed was long-term healthcare management and provision of services for aging and disabled population.

About Better Life

Better Life Healthcare, LLP (“Better Life”) is a Arizona-based for-profit corporation based in Phoenix, Arizona. Better Life’s singular focus is to provide healthcare solutions for critically-ill and injured individuals. Accredited as a Nursing Care Center from The Joint Commission, one of the most prestigious classification in the healthcare industry, Better Life is recognized as a top-notch healthcare organization. With operations throughout the state, Better Life concentrates its efforts on offering its patients with the kind of care they would expect to receive at home.

Mission Statement

Better Life takes care of people, people who otherwise would be care-less. We focus on patients who have long-term debilitating injuries and ailments, nursing them back to health and preparing them for the next phase in life.

Services

Better Life provides hospice care, physical and mental therapy, pain management and out-patient surgical procedures for its patients. Better Life also has an orthodontist on-staff full-time, as well as health and wellness professionals like masseuses and acupuncturists. Better Life currently has an inventory of over 1,000 beds in 8 locations, an average of 125 beds per location.

Market

There are multiple Better Life facilities located in the Greater Phoenix and Greater Tucson areas. Last year we decided to open up a location in Flagstaff in order to service surrounding areas like Sedona, Williams and Prescott. There is a Better Life facility within a 90-minute drive for over 90% of the state’s population.

Revenue

One of our primary objectives is to provide quality care over financial performance. That is not to say that profitability isn’t important. Over the years, Better Life has discovered by offering a high-quality of product across the board (bed, furnishings and most importantly, care), it can charge a premium for its services.

This past year Better Life saw tremendous growth. Our revenue per facility exceeded $10 million, with expenses hovering under $5 million. Our per-bed revenue past $80,000 for the first time, an increase of 15% from the previous year. Profitability companywide increased 10%, allowing Better Life to increase its annual contribution to its Capital Improvement Plan (CIP) fund by $1 million.

Risks

As the population ages, the demands for care increases, leading to a decrease in the labor pool. A decrease in the labor pool fester intense competition for human capital, resulting in an uptick in wages and the resultant perks. Better Life is facing that level of competition, as everyone from multi-billion dollar Health Maintenance Organizations (HMOs) and corporations to the advent of the home-healthcare industry; is entering the marketplace looking to not only get a share, but to dominate.

In addition, due to the nature of what Better Life does and the economics behind it, it has been a struggle for us to diversify our business model. Based on the market research we have conducted, people of color generally do not accept the rationale behind a hospice, a trauma-care center, or a facility promoting long-term stay. Convincing a growing populace Better Life is a viable and healthy option to what is currently offered in the marketplace is one of its major priorities.

Use of Proceeds

Due to the overwhelming demand for our services, and the tremendous price pressures placed on how we provide said services, Better Life seek to raise $15 million to aid in its expansion efforts. These funds will be earmarked for the construction of 2 new facilities, the expansion of 2 more, the renovation of 4 aged properties; as well as operational expenses.

Outlook

Due to Better Life’s reputation and performance, there is no shortage of people interested in utilizing our services. All our facilities are filled to capacity, resulting in a waiting list over 1,500. As a result of this incredible demand, Better Life decided to invoke on a $20 million Capital Improvement Plan. The CIP includes the aforementioned construction, expansion and renovation of properties. Following the project, Better Life will have more than doubled its bed inventory to 2,100.

Resources

Resources I would use for my capstone project would be site from:

– New England Journal of Medicine

– American Medical Association

– United States Census Bureau

– Bureau of Labor Statistics

– National Center for Assisting Living

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