Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm’s workers is known as:
A) physical capital.
B) management’s philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices t at support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to financial results, customers, internal business processes and human capital management. This system is knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee ngag m nt at the firm you work for. Strategic human resources initiatives you would consider implementing inclu e:
A) employee recognition programs and management evelopment programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor compensation and incentive plans, information about pending legislative changes and availability of talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employee engagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was h avily involved in a downsizing exercise of the company’s sales force due to an economic downturn. He was also involved in arranging for outplacement services and employee retention programs as well as restructuring of the business following the downsizing. This is an example of HR’s role in:
A) formulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning and executing strategy.
E) executing strategy.
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the pervading atmosphere.
13) As the HR consultant of a newly formed company, Arun has planned a presentation for the line managers on organizational culture and the purpose it serves. Which of the following points would Arun have included in his presentation?
A) creating a worldlier atmosphere
B) fostering employee loyalty and commitment
C) increasing training levels
D) succession planning
E) fostering employee loyalty and commitment and providing employees with a sense of direction
14) The prevailing atmosphere or ”internal weather” that exists in an organization and its impact on employees is
A) the importance of having a mission statement.
B) the need for a corporate culture.
C) a myth about organizations.
D) organizational climate.
E) the need for performance appraisals.
15) Revlex Inc. has decided to allow its front line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers. This initiative is an example of:
A) workplace incentives.
B) a change in organizational climate.
C) management development.
D) job restructuring.
E) employee empowerment.
16) Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor he realised that employees w o report to him expect a lot of direction from him and expect all of the decision making to be done by him. Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope. Joe Brown is:
A) embracing his staff.
B) outsourcing his staff.
C) empowering his staff.
D) reducing his staff.
E) none of the above.
17) Economic downturns are generally associated with:
A) high turnover.
B) more competition for qualified employees.
C) skills shortages.
D) an overwhelming number of job applicants for vacancies.
E) lower unemployment rates.
18) The ratio of an organization’s outputs to its inputs is known as:
A) the labour market.
B) productivity.
C) the supply and demand equation.
D) competitive ability.
E) the equity ratio.
19) External environmental influences having a direct or indirect influence on HRM include which of the following:
A) labour market conditions.
B) organizational culture.
C) organizational climate.
D) decreasing work force diversity.
E) increasing empowerment.
20) The ratio of an organization’s outputs such as goods and its inputs such as capital is which of the following:
A) productivity.
B) workforce diversity.
C) outsourcing.
D) an internal environmental influence.
E) the labour market.
21) When unemployment rates fall:
A) training and retention strategies increase in importance.
B) there is always a greater demand for services and training strategies increase.
C) unions are more likely to organize workers.
D) there is always a greater demand for services.
E) retention strategies increase in importance.
22) Mortgage Financial needs to recruit 10 employees for a period of three months to assist its team of underwriters during t e busy season. The company does not want to provide these 10 employees regular full-time or part-time status. As t e HR manager, what would you suggest the company do in this situation?
A) increase the workload of staff
B) use contingent employees
C) outsource the underwriting function
D) do nothing about t e situation
E) develop a retention plan
23) The characteristics of the work force are known as:
A) unionization.
B) organizational climate.
C) diversity.
D) demographics.
E) population trends.
24) The single most important factor governing the size and composition of the labour force is:
A) population growth.
B) the death rate.
C) the birth rate.
D) immigration patterns.
E) diversity.
25) Any attribute that humans are likely to use to tell them, “that person is different from me,” and thus includes such factors such as race, gender, age, values and cultural norms, is known as
A) characteristics.
B) diversity.
C) minorities.
D) differences.
E) perceptions.
26) Baby boomers:
A) are currently causing a great deal of competition for advancement.
B) will be increasing rapidly in numbers over the next few decades.
C) were born between 1946 and 1965.
D) have had very high fertility rates.
E) resulted in a focus on recruitment and selection in organizations in the past.
27) Characteristics of Generation X employees include:
A) action-orientedness.
B) eagerness to make a contribution.
C) a desire for work/life balance.
D) mastering of technology.
E) sense of security linked to corporate loyalty.
28) The Sandwich Generation refers to:
A) individuals who are caught in the generation gap.
B) individuals with responsibilities for young dependents and elderly relatives.
C) Generation Y.
D) employees who have to bring their lunch to work because they can’t afford to eat out.
E) employees with older and younger coworkers.
29) If you were the HR advisor of a company where the majority of the workforce consisted of employees born after 1980, what initiatives would you recommend providing to keep the group challenged?
A) job security
B) empowerment and c allenging work
C) continuous skill development
D) flexible work arrangements
E) eldercare benefits
30) If you were the HR advisor of a company where the majority of the workforce consisted of employees born before 1965 what initiatives would you recommend providing to keep the group challenged?
A) job security
B) flexible work arrangements
C) onsite gym facilities
D) independent work
E) eldercare and pension benefits
31) Canadians who are functionally illiterate are:
A) involved in academic upgrading through th ir place of employment.
B) older Canadians who did not have the opportunity to attend school.
C) exacting a toll on organizations’ productivity levels.
D) able to perform routine technical tasks without assistance.
E) no longer in the work force.
32) Approximately ________ percent of the Canadian population could be members of visible minorities by 2017.
A) 40
B) 20
C) 50
D) 30
E) none of the above
33) Which of the following statements is true?
A) The proportion of visible and ethnic minorities entering the Canadian labour market peaked in the mid-1990s and is gradually decreasing.
B) Ethnic diversity is increasing. Currently, more than 200 different ethnic groups are represented among Canadian residents.
C) Ethnic diversity is starting to level off in Canada.
D) The majority of Canadians are of French or British origin.
E) Most visible and ethnic minority Canadians are professionals.
34) Technological advances in manufacturing have:
A) decreased the importance of white-collar jobs.
B) eliminated many blue-collar jobs.
C) resulted in a decline in the impact of workforce diversity.
D) led to significant increases in the employment of persons with disabilities.
E) had little impact on service-sector firms.
35) Which of the following jobs are likely to increase in the market as a result of technological advances?
A) professional jobs
B) assembly line work
C) professional jobs and managerial positions
D) no types of jobs will increase
E) blue-collar jobs
36) Questions concerning ________ are at the core of a growing controversy brought about by the new information technologies.
A) job satisfaction
B) data control, accuracy, rig t to privacy and ethics
C) speed, accuracy, and efficiency
D) employee stress levels
E) privacy and social responsibility
37) You are the Director of Human Resources at a real estate development company based in Toronto. To attract and retain employees born after 1981 which of the following would be the most strategic to implement?
A) eldercare
B) greater job security
C) more opportunity to work independent y
D) a comprehensive pension plan
E) an environmental stewardship program
38) You are the HR generalist of a national railway. Which mployment legislation would you refer to when it comes to employee relations issues within the organization?
A) provincial
B) territorial
C) federal
D) provincial/territorial
E) none of the above
39) Which of the following apply to employers and employees across Canada?
A) Employment Insurance and employment legislation
B) the Canada Labour Code
C) Employment Insurance and Canada/Quebec Pension Plan
D) Employment equity legislation
E) Employment Insurance and human rights legislation
40) The tendency of firms to extend their sales or manufacturing to new markets abroad is known as:
A) international marketing.
B) domestication.
C) product diversification.
D) globalization.
E) cultural diversity.
41) The globalization of markets and manufacturing has vastly increased:
A) the quality of products and services.
B) standardization practices.
C) international competition.
D) the prices of products and services.
E) employee turnover.
42) The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels is found in:
A) the human relations movement.
B) the scientific movement.
C) the human resources movement.
D) scientific management.
E) none of the above.
43) Which of the following was given emphasis in Frederick Taylor’s theory on HRM?
A) job rotation
B) compensation tied to performance
C) work conditions
D) cross-functional cooperation
E) empowerment of employees
44) Management practices in the late 1800s and early 1900s emphasized:
A) self-management.
B) empowerment.
C) workplace harmony.
D) task simplification and performance-based pay.
E) higher wages.
45) Mary Parker Follett was a:
A) believer in the motivational power of mon y.
B) believer in self-management.
C) strong advocate of scientific management.
D) supporter of the view that workers are a factor of pro uction.
E) strong advocate of authoritarian management.
46) The management philosophy based on the belief that attitudes and feelings of workers are important and deserve more attention is known as:
A) the human relations movement.
B) the human resources movement.
C) scientific management.
D) psychology.
E) socialism.
47) The Hawthorne Studies are closely linked with:
A) Mary Parker Follett.
B) Frederick Taylor.
C) the human resources movement.
D) scientific management.
E) the human relations movement.
48) Which of the following statements is true of the Hawthorne Studies?
A) Treating workers with dignity and respect was found to have a weak correlation to productivity.
B) Worker morale was greatly influenced by such factors as the supervisor’s leadership style.
C) The conclusions had little impact on management practices.
D) Researchers were not interested in the factors influencing worker morale and productivity.
E) Economic incentives were found to be the most closely linked to productivity.
49) Which of the following activities was part of the the traditional role of personnel management in the early 1900s?
A) environmental scanning
B) coaching and mentoring
C) being part of the strategy planning discussions
D) hiring and firing employees
E) handling union-management relations
50) In the early 1900s, personnel administration, as it was then called:
A) focussed on trying to improve the human element in organizations.
B) was closely tied to union-management relations.
C) served a key advisory role in organizations.
D) played a very subservient role in organizations.
E) was highly influenced by laws and regulations.
51) The second phase of personnel management arrived in the 1930s with:
A) health and safety legislation.
B) a decrease in unionizing activities.
C) a decrease in unionizing activities and minimum wage legislation.
D) the decreasing momentum of the scientific manag m nt movement.
E) minimum wage legislation.
52) If you were an HR professional in the 1940s or 1950s you would likely have had the following activities added onto your portfolio of existing responsibiliti s:
A) handling orientation and performance appraisals.
B) running the payroll department.
C) hiring and firing.
D) administering benefits.
E) focusing on proactive management.
53) The third major phase in personnel management was a direct result of:
A) the impact of the human relations movement.
B) a desire for professionalism.
C) government intervention following the depression.
D) an increase in unionizing activities.
E) the increasing amount of government legislation.
54) The third phase of personnel management was concerned largely with:
A) corporate contribution.
B) health and safety legislation compliance.
C) benefits administration.
D) corporate contribution and proactive management.
E) payroll.
55) The fourth phase of HRM is ongoing. Current management thinking holds that:
A) employees are often the firm’s best competitive advantage.
B) employees are motivated primarily by compensation and benefits.
C) employees are quite similar in terms of the rewards they seek.
D) social influences are no longer important to most employees.
E) the goals and aims of management must be achieved at all costs.
56) Characteristics of a profession include:
A) government regulation.
B) many diverse points of view.
C) competing codes of ethics.
D) the existence of a common body of knowledge and certification of members.
E) certification of members.
57) The broad objectives of HR associations across the country include:
A) assisting in the provision of training in the field of HR.
B) serving as a voice for HR practitioners.
C) skills updating.
D) providing opportunities for information exchange.
E) all of the above.
58) The Canadian national body t rough which all provincial and specialist HR associations are affiliated is called the:
A) Human Resources Professionals Association of Ontario.
B) Canadian Management Association.
C) International Personnel Management Association–Canada.
D) Canadian Council of Human Resources Associations.
E) Society for Human Resource Management.
59) Payoffs associated with properly implemented thics programs include:
A) greater client/customer and employee loyalty.
B) decreased vulnerability to legal liability issu s.
C) increased profits.
D) increased stakeholder confidence.
E) all of the above.
60) The implied, enforced, or felt obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves, is known as:
A) social responsibility.
B) legal compliance.
C) a code of ethics.
D) valuing diversity.
E) professionalism.
61) Taking a stand on anti-animal testing, human rights protection, and environmental conservation is an example of a firm’s:
A) sense of social responsibility.
B) code of ethics.
C) ethics policy.
D) desire for legal compliance.
E) mission statement.
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
62) The goal of HRM is to align people practices to organizational strategy to produce behaviours required to achieve organizational goals.
63) HR responsibilities have shifted from operational to strategic responsibilities which involve formulating and executing organizational strategy.
64) An HR professional can build employee engagement by coaching line managers to build trusting relationships with their employees, establishing recognition programs and providing management development programs.
65) Management can lose its authority and power by empowering its employees.
66) HR professionals are increasingly expected by their employers to be change agents who lead the organization and its employees through change
67) The growing emphasis on education and human capital reflects several social and economic factors, such as the increase in primary-sector employment.
68) Recent research indicates t at t ere is a strong positive relationship between employee engagement and organizational performance.
69) Technological advances will continue to shift employment from some occupations to others, while contributing to a decline in productivity.
70) HRM has evolved over the last few decades due to economic forces such as globalization, technological changes, and intense competition, all of which make human capital more important.
71) As an HR professional in today’s organi ations, you n d to be concerned with ethical issues such as security of information, employee and client privacy, gov rnance and conflicts of interest.
ESSAY. Write your answer in the space provided or on a s parate sheet of paper.
72) Discuss how the impact of HRM on an organization is m asured.
73) Discuss the responsibilities of Human Resource Management.
74) You have been hired as the Director of Human Resources at a telecommunications company. Define organizational culture and climate and explain the importance of each to the company.
75) Describe key HRM issues related to demographic trends and workforce diversity.
76) Discuss the theories that have contributed to the evolution of HRM and the challenges faced.
77) Describe the role of ethics in HRM and its challenges and benefits.
Chapter 2
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) A company with employees in different provinces/territories must monitor the legislation in each of the jurisdictions because:
A) it is required under the Human Rights Act.
B) legislation changes, and it may vary from one jurisdiction to another.
C) it is specified under employment law.
D) it is required under Canada Labour Code.
E) legislation has commonalities across jurisdictions.
2) The government in each jurisdiction has created special regulatory bodies to enforce compliance with the law and aid in its interpretation. Two of such bodies include the:
A) employment equity commission and ministry of labour.
B) ministry of labour and HRSDC.
C) human rights commission and labour unions.
D) human rights commission and ministry of labour.
E) ministry of labour and labour unions.
3) Which of the following covers t e joint responsibility shared by workers and employers to maintain a hazard-free environment and to enhance the health and safety of workers?
A) safety and WHMIS legislation
B) employment equity legislation
C) human rights legislation
D) employment/labour standards legislation
E) occupational health and safety legislation
4) Establishing minimum employee entitlement is most c osely associated with:
A) pay equity legislation.
B) employment/labour standards legislation.
C) employment equity legislation.
D) the Charter of Rights and Freedoms.
E) human rights legislation.
5) Which of the following statements about equal pay for equal work legislation is true?
A) The principle “equal pay for equal work” makes it illegal to pay nurses and fire fighters differently if their jobs are deemed to be of equal worth to the employer.
B) The principle “equal pay for equal work” makes it illegal to discriminate in pay on the basis of age.
C) In the federal jurisdiction, this principle has been incorporated into the Employment Standards Act since 1971.
D) Entitlement is found in the employment/labour standards legislation in every Canadian jurisdiction.
E) Every jurisdiction in Canada has legislation incorporating the principle of equal pay for equal work.
6) Equal pay for equal work specifies that:
A) male-dominated and female-dominated jobs of equal value must be paid the same.
B) all people doing the same job should receive an identical pay rate.
C) jobs with similar titles must be paid the same.
D) an employer cannot pay male and female employees differently if they are performing substantially the same work.
E) there can be no pay discrimination on the basis of race, gender, or age.
7) If a company classifies male employees as administrators and female employees doing the same work asclerks and provides different wage rates based on the classifications, the company is violating the
A) gender-based discrimination principle.
B) principle of equal pay for equal work.
C) collective agreement.
D) Income Tax Act.
E) none of the above.
8) The Charter of Rights and Freedoms:
A) takes precedence over all other laws.
B) is part of the Constitution Act of 1992.
C) ensures that no laws infringe on Charter rights.
D) is fairly limited in scope.
E) applies to all Canadian employees and employers.
9) Which of the following statements describe the Charter of Rights and Freedoms accurately?
A) Legislation cannot be exempted from challenge under the Charter if a legislative body invokes the “notwithstanding” provision.
B) The Charter allows laws to infringe on Charter rights if they can be demonstrably justified as reasonable limits in a free and democratic society.
C) It applies to employees in certain provinces only.
D) Employment standards legislation supercedes the Charter.
E) The Courts of Appeal are t e ultimate interpreters of the Charter.
10) The Charter of Rights and Freedoms and the rights it contains such as freedom of association apply to:
A) actions of the federal, provincial and municipal governments.
B) private sector employers only.
C) actions of all governments and all employers.
D) actions of the federal government only.
E) public and private sector employers.
11) Which of the following statements about the Chart r of Rights and Freedoms is true?
A) The federal government is the final arbiter of the Charter.
B) It provides for minority language education rights and provi es the right to live and work anywhere in Canada.
C) The Charter guarantees the right to strike.
D) The overall impact of the Charter on the LR scene has been significant.
E) The Charter provides the right to live and work anywhere in Canada.
12) Human rights legislation:
A) primarily affects compensation and selection.
B) prohibits intentional discrimination only.
C) affects every employer in Canada.
D) is critically important to HR specialists, but has a relatively insignificant impact on supervisors and managers throughout the firm.
E) is quite limited in scope.
13) All jurisdictions in Canada prohibit discrimination on the grounds of:
A) length of employment
B) sexual orientation.
C) criminal history.
D) national or ethnic origin.
E) race.
14) A company in the manufacturing sector terminated an employee because she was pregnant and about to go on maternity leave. This is a direct violation of the:
A) Employment Standards Act.
B) employment equity legislation of the applicable province
C) health and safety legislation.
D) human rights legislation of the applicable province.
E) Charter of Rights and Freedoms.
15) Deliberately refusing to hire, train, or promote an individual on the basis of age is an example of:
A) discrimination on the basis of association.
B) intentional/direct discrimination.
C) unintentional discrimination.
D) intentional indirect discrimination.
E) systemic discrimination.
16) A national railway has a safety rule that all employees working in the rail yard must wear hardhats. Several Sikh employees have refused to follow the rule as their religion forbids them from removing their turbans which is what is required in order for them to wear the hardhats. Which of the following is true?
A) There is no discrimination.
B) This is intentional discrimination.
C) This is direct discrimination on the basis of religion.
D) This is systemic discrimination.
E) This is systemic discrimination on the basis of religion.
17) Requesting that an employment agency refer only male candidates for consideration as management trainees is an example of:
A) discrimination on the basis of gender.
B) reverse discrimination.
C) systemic discrimination.
D) discrimination on the basis of association.
E) a permissible employer practice.
18) Asking young female factory-position applicants to d monstrate their lifting skills and not asking older female candidates or any male candidates to do so is an example of:
A) discrimination on the basis of age.
B) discrimination on the basis of age and race.
C) a permissible employer practice.
D) discrimination on the basis of age and gender.
E) unintentional direct discrimination.
19) Refusing to hire a man convicted and pardoned for a drug-related offence as a counsellor at a federal correctional centre is an example of:
A) intentional direct discrimination.
B) protection against negligent hiring.
C) a permissible employer practice under all human rights legislation.
D) pro-active recruitment.
E) systemic discrimination.
20) Refusing to promote a highly qualified white male into senior management because his wife has just been diagnosed with a chronic illness that might interfere with his willingness to work long hours is an example of:
A) discrimination on the basis of association.
B) systemic discrimination.
C) reverse discrimination.
D) differential treatment.
E) discrimination on the basis of disability.
21) The most difficult type of discrimination to detect and combat is:
A) differential treatment.
B) reverse discrimination.
C) systemic discrimination.
D) intentional indirect discrimination.
E) intentional direct discrimination.
22) A local airline refuses to hire as flight attendants any person who is below 5 feet tall. This is an example of:
A) discrimination on the basis of race.
B) discrimination on the basis of race and gender.
C) a permissible employer practice.
D) a neutral hiring policy.
E) discrimination on t e basis of age.
23) Examples of systemic discrimination include:
A) lack of explicit anti- arassment guidelines and internal or word-of-mouth hiring policies in work places that have not embraced diversity.
B) refusing to hire persons convicted of a crime in Canada.
C) internal or word-of-mouth hiring policies in work places that have not embraced diversity.
D) job-related employment tests.
E) refusing to hire persons of Asian origin.
24) Which of the following statements is accurate about r asonable accommodation?
A) An employer is only required to accommodate in the case of discrimination on the basis of gender.
B) Employers are not expected to adjust work sch dul s to accommodate religious beliefs.
C) Employers are not expected to adjust employm nt policies and practices if discrimination is found.
D) Employers are expected to redesign a work station to enable an individual with a physical disability to do a job.
E) Accommodation short of the point of undue hardship to the employer is acceptable in certain circumstances.
25) A justifiable reason for discrimination based on business necessity is known as:
A) a bona fide occupational requirement.
B) reasonable accommodation.
C) permissible discrimination.
D) reverse discrimination.
E) a business necessity requirement.
26) Which of the following statements are accurate?
A) Organizations must be able to show that any physical standards used for selecting employees for a particular job are truly necessary.
B) Accommodating the needs of an employee with depression to the point of undue hardship is not required in certain Canadian jurisdictions.
C) It is not legally permissible to refuse to hire a blind person to drive a truck.
D) Imposing rigid physical standards for certain jobs is not systemic discrimination.
E) Accommodating work schedules around religious holidays is generally not required by human rightslegislation.
27) The Royal Canadian Mounted Police has a requirement that guards be of the same sex as prisoners being guarded. This is an example of:
A) intentional and indirect discrimination.
B) a violation of bona fide occupational requirement.
C) systemic discrimination.
D) a bona fide occupational requirement.
E) reasonable accommodation.
28) Which of the following statements is true?
A) Human rights legislation prohibits discrimination against all Canadians only in the area of employment.
B) It is legally permissible for a bus company to require new drivers to be between the ages of 24 and 35 for the business purpose that newly hired drivers will get the least favourable routes and must therefore be young enough to cope with stress.
C) Evidence is generally readily available to support the position that age is an accurate indication of a person’s ability to perform a particular type of work.
D) The human rights tribunal as the power to order an employer to give a position to an individual who
has been discriminated against.
E) The human rights tribunal as the power to order an employer to give a position to an individual who
has been discriminated against and also has the power to order financial compensation for pain and suffering.
29) Airlines are legally permitted to:
A) indicate a hiring preference for single persons as pilots.
B) indicate a hiring preference for women as flight attendants.
C) refuse to hire persons as flight attendants who do not possess minimum qualification for the position.
D) exclude pregnant women from applying as f ight att ndants.
E) indicate a hiring preference for single persons as f ight attendants.
30) Harassment:
A) directed by clients or customers towards an mploy is not the employer’s responsibility once it has been reported.
B) includes unwelcome behaviour that demeans, humiliates, or embarrasses a person, and that a reasonable person should have known would be unwelcome.
C) includes offensive or humiliating behaviour that is related to a person’s sex, as well as behaviour of a sexual nature.
D) on a prohibited ground is not constituted by directing derogatory remarks about Italians towards an Italian employee.
E) is prohibited on all prescribed grounds in all jurisdictions and is a violation of reasonable accommodation.
31) The Supreme Court of Canada has made it clear that:
A) having a harassment policy is sufficient to prevent harassment claims.
B) it is an employee’s responsibility to prevent and report harassment.
C) alleged harassers should be severely punished.
D) supervisors can be liable for failing to take action against harassment.
E) if harassment is occurring, supervisors can ignore it unless an employee reports it to them directly.
32) A supervisor informing an employee that refusal to grant sexual favours will result in a poor performance rating is an example of:
A) a job related annoyance.
B) sexual annoyance.
C) a BFOR.
D) sexual coercion.
E) executive privilege.
33) A “poisoned” work environment is associated with:
A) sexual coercion.
B) a direct link to tangible job benefits.
C) toxic substances.
D) sexual annoyance.
E) an occupational health and safety violation.
34) Jim is a new employee. He makes unwelcome sexual remarks and jokes. His behaviour is offensive and intimidating to the female employees. Jim’s behaviour is an example of:
A) permissible behaviour as long as it does not violate a policy.
B) sexual coercion.
C) sexual annoyance.
D) permissible behaviour.
E) sexual harassment.
35) Guidelines for implementing a arassment policy do not include:
A) ensuring that a copy of t e c arge is placed in the file of the alleged harasser.
B) developing a policy t at pro ibits harassment on all grounds listed in the Canadian Human Rights Act.
C) requiring each employee to sign a document indicating that he or she has received harassment training.
D) applying harsh discipline without a proper investigation.
E) all of the above.
36) Which of the following statements about human rights nforcement procedures is true?
A) A human rights commission can initiate a comp aint if it has reasonable grounds to believe that a party is engaging in a discriminatory practice.
B) The only human rights cases that can be h ard by th Supreme Court of Canada are those involving
federally-regulated employers and employ s.
C) Most human rights complaints are settled by a Board of Inquiry or Tribunal.
D) Filing a human rights complaint involves significant employee costs.
E) Human rights investigators must obtain a court or er before entering an employer’s premises.
37) Remedies for human rights code violations do not include:
A) compensation for general damages.
B) compensation for pain and humiliation.
C) a written letter of apology.
D) implementation of an employment equity program.
E) ordering an employer to discriminate on a different prohibited ground than the one complained about.
38) The groups identified as having been subjected to pervasive patterns of differential treatment by Canadian employers, referred to in the federal employment equity legislation as designated groups, include:
A) clergy.
B) women.
C) men.
D) homosexuals.
E) none of the above.
39) Evidence of pervasive patterns of differential treatment against the employment equity designated groups includes:
A) discrimination.
B) underemployment.
C) systemic discrimination.
D) sexual harassment.
E) harassment.
40) The existence of certain occupations that have traditionally been performed by males and others that have been female dominated is known as:
A) concentration.
B) occupational segregation.
C) underemployment.
D) underutilization.
E) the glass ceiling.
41) Saleem is a new immigrant with a master’s degree in management. Despite his qualifications, Saleem has worked as a clerk in the s ipping department of a company for the last year. This is an example of:
A) a BFOR.
B) underemployment.
C) underutilization.
D) indirect discrimination.
E) occupational segregation.
42) Employment equity legislation aims to:
A) remedy discrimination on the basis of gender, race, and disability.
B) bring the six traditionally disadvantaged groups into the mainstream of Canada’s labour force.
C) remove employment barriers and promote equa ity for the women, visible minorities, aboriginal people and persons with disabilities.
D) request employers under provincial jurisdiction to have a better representation of the designated groups at all levels within the organization.
E) request employers under federal and provincial juris iction to have a better representation of the designated groups at all levels within the organization.
43) An employment equity program is designed to:
A) reduce effects of a poisoned environment.
B) increase representation of men in corporate board.
C) achieve a balanced representation of designated group members.
D) increase occupational segregation.
E) reduce harassment and related complaints.
44) For an employment equity program to be successful:
A) senior management should be responsible for the implementation process.
B) a senior official should be appointed with the authority to discipline those failing to comply.
C) an employment equity committee should be given ultimate authority.
D) an employment equity policy statement should be filed in the company’s HR policies and procedures manual.
E) a written policy endorsed by senior management and posted throughout the organization or distributed to every employee, is an essential first step.
45) The term that applies to data-tracking designated group members by employment transactions and outcomes is:
A) flow data.
B) stock data.
C) an employment systems review.
D) utilization data.
E) transactional analysis.
46) Steps in the employment equity process typically include:
A) obtaining senior-management commitment and support; employment systems review; implementation; and follow up.
B) obtaining senior-management commitment and support; data collection and analysis; employment systems review; and diversity training.
C) obtaining senior-management commitment and support; data collection and analysis; employment systems review; plan development; implementation; and monitoring.
D) obtaining senior-management commitment and support; employment systems review; diversity training; and systems review.
E) obtaining senior-management commitment and support; data collection; employment systems review; training; and follow-up.
47) Comparison data must also be collected on the number of designated group members available in the labour markets from which t e organization recruits. This data may be obtained from:
A) Statistics Canada.
B) Statistics Canada and women’s directorates.
C) workers compensation boards.
D) provincial legislatures.
E) women’s directorates.
48) The comparison of an employer’s internal work force profile with external work force availability data is known as:
A) a utilization analysis.
B) flow data.
C) an employment systems review.
D) a transactional analysis.
E) stock data.
49) A bank is collecting the following information for an employment equity program: number of designated group members that have applied for jobs with the firm, been interviewed, been hired and given opportunities for training, promotions and terminations. What type of data is this organization collecting?
A) flow data
B) stock data
C) internal data
D) utility analysis data
E) statistical data
50) Employment systems typically reviewed during an employment equity audit include:
A) employee opinion survey.
B) profitability analysis.
C) regression charts.
D) examination of internal policies and procedures.
E) stock data and flow data.
51) Which of the following statements about employment equity goals is true?
A) In Canada, employment equity goals are often imposed by government.
B) Only quantitative goals are applicable to employment equity.
C) Goals are the same as quotas.
D) Goals and timetables are the core of an employment equity program.
E) Goals should be tied to firm, fixed timetables.
52) Providing specialized training to aid designated group members to break the glass ceiling is an example of:
A) a positive measure.
B) an accommodation measure.
C) illegal preferential treatment.
D) a supportive measure.
E) a quantitative goal.
53) A tuition reimbursement program is an example of:
A) an accommodation measure.
B) a positive measure.
C) an employment equity policy.
D) a supportive measure.
E) an employment equity timetable.
54) Which types of employment equity initiatives are designed to enable all employees to achieve a better balance between work and ot er responsibilities?
A) accommodation measures.
B) quantitative goals.
C) positive measures.
D) qualitative goals.
E) supportive measures.
55) Reverse discrimination:
A) is a major problem in Canada that needs imm diate action.
B) can be avoided if realistic goals and timetab s are stablished.
C) is caused by the fact that Canada’s emp oym nt quity legislation involves government-imposed quotas.
D) is an inevitable result of equal opportunity and quity legislation.
E) results when preferential treatment is giv n to a signated group member in the case of two
equally-qualified candidates.
56) Which of the following statements regarding people with isabilities is true?
A) People with disabilities still fall short of their estimated labour market availability.
B) Of all the designated groups, people with disabilities in the private sector have benefited least from the Employment Equity Act.
C) People with disabilities make up only 2.5% of the federal private sector workforce.
D) The representation of persons with disabilities in the federal public sector increased to 5.7% in 2004.
E) The median employment income of persons with disabilities is 83% of that of other Canadian workers.
57) Visible minority group members also made some progress in their representation in the federal private sector. Their representation:
A) more than doubled from 4.9% in 1987 to 13.3% in 2004.
B) is higher than their estimated availability.
C) more than doubled from 8% in 1987 to 15% in 2001.
D) more than tripled from 8% in 1987 to 15% in 2001.
E) more than tripled from 4.9% in 1987 to 11.7% in 2001.
58) Diversity management is:
A) broader and more inclusive in scope than employment equity.
B) another term for employment equity.
C) encompassed in legal compliance with human rights and employment equity legislation.
D) targeted at the four designated groups.
E) a voluntarily-initiated employment equity initiative.
59) Reasons for embracing diversity include:
A) ethical and social responsibility concerns only.
B) the fact that employees with different ethnic backgrounds often possess foreign-language skills.
C) ethical and social responsibility concerns, the spending power of Canada’s visible minorities, and the fact that employees with different ethnic backgrounds often possess foreign-language skills.
D) it is required by legislation.
E) the spending power of Canada’s visible minorities and it is required by legislation.
60) Diversity initiatives:
A) never involve overcoming resistance to prejudices.
B) involve a complex c ange process.
C) should be undertaken quickly and involve a complex change process.
D) usually do not involve overcoming resistance to change.
E) should be undertaken quickly.
61) Organizations that have been most successful in managing diversity tend to share all of the following characteristics EXCEPT:
A) diversity training programs.
B) support groups or mentoring programs.
C) no visible minority employees.
D) top management commitment.
E) activities to celebrate diversity.
62) Diversity training programs:
A) try to educate employees about specific cultural diff rences.
B) are designed to provide awareness of div rsity issu s.
C) try to educate employees about specific g nd r and cultural ifferences and are designed to provide
awareness of diversity issues.
D) should not be on-going.
E) try to educate employees about specific gender and cultural ifferences.
63) To ensure that no one experiences feelings of alienation, firms have established:
A) policies.
B) support groups.
C) publications.
D) diversity audits.
E) diversity training for management.
64) Specific diversity management strategies include:
A) diversity audits.
B) diversity audits and a mentoring program.
C) a mentoring program.
D) broad based recruitment practices.
E) a harassment policy.
65) Diversity management initiatives will not receive high priority unless:
A) supervisors are held accountable for them.
B) new hires are held accountable.
C) formal assessments are completed.
D) employees are recognized for them on performance appraisals.
E) employees are held accountable.
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
66) Contract law governs collective agreements and individual employment contracts.
67) Under equal pay for equal work legislation, pay differences based on a valid merit or seniority system or employee productivity are permitted.
68) Job evaluation systems that undervalue jobs traditionally held by women are an example of constructive discrimination.
69) In British Columbia, Quebec and the Yukon, record of criminal conviction is a prohibited ground of discrimination.
70) Employers are expected to accommodate to the point of undue hardship.
71) Refusing to hire an individual for a security guard position on the basis that he or she is considered to be too large and heavy is an example of a bona fide occupational requirement.
72) Some jurisdictions prohibit harassment on all proscribed grounds, while others only expressly ban sexual harassment.
73) Making derogatory comments implying sexual unattractiveness can constitute sexual harassment if the person making such comments continues to do so aft r b ing asked to stop.
74) It is a criminal offence to retaliate in any way against those who exercise their rights under human rights legislation.
75) Although women make up almost one-half of the Cana ian work force, they are still underrepresented on executive teams.
76) A deliberately structured process is involved when developing an employment equity program.
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
77) Differentiate between intentional and unintentional discrimination.
78) What are prohibited grounds of discrimination.
79) Explain an employer’s duty to provide “reasonable accommodation.” Give an example of reasonable accommodation.
80) Discuss sexual harassment and its impact on employees and the work environment. Provide examples of sexual coercion and sexual annoyance.
81) Discuss the four designated groups and differential treatment by employers during employment.
82) What steps should an employer use to design an employment equity program and ensure success?
83) Describe diversity management and what factors act as barriers to diversity management programs.
Chapter 3
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Technology that is used to attract, hire, retain, and maintain human resources, support HR administration, and optimize HRM is called:
A) HRIS.
B) PeopleSoft.
C) HR server.
D) HR management.
E) HR technology.
2) HR technology has:
A) prevented employees from accessing their personnel information.
B) not contributed to any changes in the HR department.
C) increased the administrative burden on the HR department.
D) reduced the administrative burden on the HR department.
E) made is difficult to have access to information.
3) HR technology has evolved over t e years. The evolution of HR technology is characterized by:
A) 6 stages.
B) 3 stages.
C) 4 stages.
D) 5 stages.
E) none of the above.
4) Nelu is part of the HR department of a production company. The HR department was the sole custodian of all HR-related data. Therefore Nelu spends most of her time handling employee queries on personnel questions. The company has:
A) a paper-based system.
B) a counseling procedure.
C) advanced HR technology.
D) one-on-one coaching.
E) PeopleSoft.
5) During the evolution of HR technology, there was a migration of the information resident in the paper-based
system to PCs and local area network systems. These HR atabases were able to produce reports that simply listed what is knows as:
A) personnel information.
B) tombstone data.
C) personnel data.
D) tombstone information.
E) employee data.
6) Company High Tech has three branches across Canada and the US. Both locations are managed by one HR department. All employee data is fed in from each of the locations and updates a central database, which can be accessed by each of the locations in return. The HR database is also linked to their performance management system, payroll/benefits and attendance tracking system. This is an example of:
A) a relational database.
B) an interactive database.
C) a paper-based system.
D) video conferencing.
E) none of the above.
7) A telephone technology in which a touch-tone phone is used to interact with a database to acquire information from it or enter data into it is called a(n):
A) client server.
B) interactive database.
C) web-based application.
D) interactive voice response.
E) relational database.
8) In company Smith & Cole, employees can access the applications from any computer with a connection to the internet. Each person has a password-protected login page. The company has a:
A) web-based application.
B) relational database.
C) interactive database.
D) interactive voice response.
E) all of the above.
9) Deploying highly developed HR technology to manage HR functions will enable members of an HR department to:
A) relinquish the role of t e “sole custodian” of employee information.
B) focus on transforming information to knowledge.
C) delegate to managers and employees the ability to use HR information to solve their problems.
D) increase their efficiency.
E) all of the above.
10) An integrated system that is used to gather, store and analyze information regarding an organization’s human resource is known as:
A) a relational database.
B) an interactive database.
C) a web database.
D) HRIS.
E) HR technology.
11) Today there are more than 140 HRI systems being off r by Canadian vendors. Having a human resource information system can help the HR department because:
A) it can reduce administration and record keeping for HR.
B) it can reduce the time spent coaching line staff.
C) it can act as an internal consultant to line managers.
D) it can substitute for HR professionals in the decision-making process.
E) none of the above.
12) HRIS has several components called subsystems. Which of the following is a subsystem of HR?
A) performance evaluation.
B) labour relations.
C) time and attendance.
D) pension administration.
E) all of the above.
13) Learning Inc. has an HRIS which has a subsystem that includes data on employee skills and competencies, development activities and career planning in terms of which positions might be most appropriate for an employee based on skills/competencies. Which type of subsystem does Learning Inc. have?
A) employee administration
B) organizational management
C) performance evaluation
D) employment equity
E) training and development
14) Sheila is an HR generalist of a newly formed organization. It has 50 employees and is expected to grow up to about 100 during the upcoming year. The company is thinking of purchasing an HR system. As the HR specialist, Sheila’s recommendation will be to:
A) not purchase an HRIS.
B) purchase employment equity and health and safety subsystems.
C) purchase employee administration and time/attendance subsystems.
D) use a paper-based system since the employee base is small.
E) purchase a comprehensive HRIS with all subsystems.
15) The HRIS is made up of a number of systems that can store data. This data can be used to create information that will serve different purposes for many different stakeholders. One of the key functions of an HRIS is to:
A) define organizational climate.
B) provide information to managers.
C) provide information to HR and managers.
D) discipline employees.
E) provide information to HR.
16) HR professionals and managers utili e information from the recruitment, training and development, and administration subsystems to develop long-term plans for staffing. This is an example of which of the following benefits of an HRIS?
A) talent and knowledge management
B) maintenance of employee records
C) HR planning and forecasting
D) compliance
E) strategic alignment
17) The primary central storage repository for all data coll ct by an organization’s business systems is known as:
A) a data warehouse.
B) a data repository.
C) HRIS.
D) employee records.
E) a subsystem.
18) Having an HRIS enables managers to make a more informed decision. It also provides information that is relevant, useful, timely and accurate. Reports are generated to facilitate this process. One of the most commonly requested reports from an HRIS includes:
A) compensation reports.
B) number of vacation days taken.
C) basic information such as name and address.
D) performance evaluations.
E) all of the above.
19) The use of HRIS data to assess the performance of an organization’s workforce using statistics and research design techniques is referred to as:
A) workforce analytics.
B) data warehousing.
C) workforce calculations.
D) workforce data.
E) tombstone data.
20) Compliance is a subsystem of the HRIS mainly used by:
A) HR only.
B) employees and managers.
C) HR and managers.
D) HR, managers and employees.
E) HR and employees.
21) Talent Management is a subsystem of the HRIS mainly used by:
A) HR and managers.
B) HR, managers and employees.
C) employees and managers.
D) HR and employees.
E) HR only.
22) Targus Inc. is a sports equipment retailer with 500 employees that has just implemented a HRIS. One would expect the decision making subsystem of the HRIS to be mainly used by:
A) HR and managers.
B) HR and employees.
C) HR only.
D) employees and managers.
E) HR, managers and employees.
23) Selecting and implementing an HRIS can be time consuming as well as costly. Before an organization decides to purchase a system, it is important to ask which of the following questions?
A) What do the competitors do?
B) Does the employee base have the required IT ski s?
C) Is the organization ready for an HRIS?
D) What type of system does the organization n d?
E) What do the employees expect of an HRIS?
24) A system that supports enterprise-wide or cross-functional requirements, rather than a single department or group within the organization, is known as a(n):
A) enterprise-wide system.
B) intranet.
C) electronic HR.
D) relational database.
E) HRIS.
25) Talent Management is a subsystem of the HRIS mainly used by:
A) employees and managers.
B) HR, managers and employees.
C) HR only.
D) HR and employees.
E) HR and managers.
26) A decision to purchase an HRIS can vary from one organization to another based on their existing technology, ability to afford technology and the size and culture of the company. However, there is some common ground that all companies can agree on for adopting HR technology. Those reasons are:
A) cost savings only.
B) helping the organization to achieve goals only.
C) faster processing of information only.
D) cost savings and faster processing of information.
E) faster processing of information, cost savings, and helping the organization to achieve goals.
27) Typically organizations follow a process to select an HRIS. Which of the following states the three phases accurately and in proper order?
A) needs analysis, adoption and implementation
B) adoption, implementation and institutionalization
C) adoption, institutionalization and follow-up
D) needs analysis, implementation and institutionalization
E) adoption, implementation and follow-up
28) A company in the banking industry has decided to purchase an HRIS and wants to choose a system. The organization is conducting a review of company background, management and HR considerations, and technical considerations. The company is in the ________ of the selection process.
A) adoption phase
B) implementation p ase
C) selection phase
D) institutionalization p ase
E) none of the above
29) What are some of the areas factored in to pricing during the adoption phase?
A) additional staffing needs
B) ongoing support requirements
C) training costs
D) additional hardware requirements
E) all of the above
30) A company has concluded its adoption phase and has s nt a request to vendors to schedule demonstrations of the various systems available. The company will ultimately choose one that most closely aligns with their needs analysis, budget and management requir m nts. This is known as:
A) request for information.
B) request for proposal.
C) the adoption phase.
D) selecting a proposal.
E) the implementation phase.
31) Gavin Chen is the VP of HR in Motion.com. It has recently concluded its adoption phase and entered the implementation phase of an HRIS. Gavin is faced with the task of putting together a project team for the implementation phase. He should include the following:
A) outside consultants who have technical skills.
B) a senior project manager to lead the team.
C) outside consultants who have technical and change management skills and subject matter experts from HR and payroll.
D) outside consultants who have change management and legal compliance skills and subject matter experts from HR and payroll.
E) subject matter experts from HR and payroll.
32) Which of the following phases involve activities such as getting the system running in a controlled environment, conversion of existing data into the new system, and establishing security profiles?
A) follow up phase.
B) adoption phase.
C) implementation phase.
D) institutionalization phase.
E) needs analysis phase.
33) You are the Director HR at an accounting firm and as such are responsible for overseeing implementation of the HRIS. To address privacy and security risks what should you have the security profile of the HRIS determine?
A) Who can enter information.
B) Who can view information.
C) Who has access to the system and who can view the information.
D) No security profile is necessary.
E) Who can enter, view, and change information and who can access the system.
34) All staff of a company that has purchased an HRIS is undergoing systems training. Which phase is the company in?
A) adoption phase
B) training phase
C) institutionalization p ase
D) implementation p ase
E) none of the above
35) A form of technology t at enables HR professionals to integrate an organization’s HR strategies, processes, and human capital to improve overall HR service delivery is known as:
A) HR technology.
B) stand-alone HR.
C) an HRIS.
D) enterprise-wide HR.
E) electronic HR.
36) A network that is interconnected within an organization, using web technologies for sharing information internally, is called:
A) the internet. B) an HRIS. C) a portal. D) an intranet. E) a subsystem.
37) The internet has enabled organizations to do which of the following?
A) reduce the number of HR staff for increased effectiveness
B) harness web-based technology and applications to assist strategy development
C) assist the adoption and implementation stages of an HRIS
D) harness web-based technology and applications to enhance HR services
E) outsource HR functions to HR technology companies
38) Web-based HR applications have enabled companies to shift responsibility for viewing and updating records onto employees, thus changing the manner in which employees acquire information and relate to their departments. Two of the most popular web-based HR applications are:
A) HRIS and employee self-service.
B) employee and management self-service.
C) HR and management self-service.
D) HR and employee self-service.
E) HRIS and management self-service.
39) A single site that can be accessed within an existing internet site is called:
A) a portal.
B) a web site.
C) an intranet.
D) e-HR.
E) none of the above.
40) Some of the common employee self-service (ESS) applications include allowing employees to:
A) update HR and related policies.
B) update the information of other employees.
C) make changes to payroll information for themselves.
D) change salary deductions.
E) update their own personal information.
41) Employee self-service (ESS) systems have fundamentally changed the way employees relate to their HR departments because:
A) they are able to access information relevant to themselves.
B) HR no longer provides related services.
C) line managers and employees have taken over HR.
D) ESS has made HR redundant in the organization.
E) they need to visit HR regularly for personnel information.
42) Which of the systems allow managers to access a range of information not only about themselves but also about the employees w o report to them?
A) HRIS B) MIS C) the internet D) MSS E) ESS
43) Recent surveys of ESS and MSS systems users indicate that, though 80% of respondents agree that web-based self-service systems can lower HR operational costs, only 40% believe that their company is actually achieving this result. This discrepancy may be due to:
A) technology not being user-friendly.
B) frequent systems malfunctions.
C) lack of motivation to use such systems.
D) systems not providing adequate features.
E) systems requiring frequent updates from v ndors.
44) The management of human capital is critical to be able to attract, retain and develop talent within an organization. The use of e-HR systems including web-based job sites, portals and kiosks to attract job applicants is becoming a necessity. Two technologies that have made e-recruiting a reality are:
A) internet and job boards.
B) HRIS and job boards.
C) internet job boards and applications.
D) ESS and MSS.
E) internet only.
45) Targus Inc. is a mid-size sports clothing retailer in Canada. Components of an HRIS system that are likely to be cost effective and efficient for it include:
A) systems which allow for many users such as People Track inc. and Organization Plus.
B) an enterprise-wide system which has many HR Modules.
C) generic software applications only like Microsoft Excel.
D) payroll and benefits administration only.
E) employee scheduling only.
46) An enterprise-wide system is defined as a system that supports enterprise-wide or cross-functionalrequirements rather than a single department or group within the organization. One of the well-recognized
enterprise-wide systems is:
A) People Track.
B) Taleo.
C) SAP.
D) Deploy.
E) none of the above.
47) HRIS can be stand-alone because not all organizations require sophisticated systems, and there are many different vendors who offer different sizes and types of products. This is because:
A) organizations have to consider the cost aspect.
B) organizations prefer to use paper-based systems.
C) most sophisticated systems are not user-friendly.
D) HR departments don’t support the use of such systems.
E) not all systems provide all features.
48) Software can be purchased for any HR-related function in any industry. The software that has been developed to create succession-planning matrices, establish career paths, and create candidate placement scenarios is known as:
A) SAP.
B) Peoplesoft.
C) Ergowatch.
D) Halogen.
E) ExecuTRACK software.
49) The following software, which was initially developed to assess and reduce the risk of back injuries, is now modified to evaluate the risk of repetitive stress injuries to workers’ hands and arms:
A) Halogen. B) Org Plus. C) SAP. D) Deploy. E) Ergowatch.
50) The impact of technology has fundamentally chang d the role of HR. It has enabled HR to:
A) increase its involvement in transactional s rvic s.
B) decrease its involvement in transactional activiti s.
C) decrease the time spent with employees and line staff.
D) decrease focus on the customer.
E) increase time spent on administrative tasks.
51) Wayne Brockbank and David Ulrich of the University of Michigan Business School have identified five key competencies for HR. This new competency model has emerged because:
A) the businesses have demanded that HR have a new competency model.
B) technology has fundamentally changed the role of HR.
C) HR has decided to play a key role in transactional activities.
D) HR is moving towards outsourcing of services.
E) line managers and employees no longer see HR to be credible.
52) What are the five key competencies in the HR model introduced by David Ulrich?
A) mastery of technology, strategic contribution, HR delivery, personal credibility, business knowledge
B) mastery of technology, strategic contribution, HR knowledge, business knowledge, integrity
C) strategic contribution, HR delivery, business knowledge, personal credibility, HR knowledge
D) strategic contribution, HR mastery, HR delivery, mastery of technology, personal credibility
E) mastery of technology, transactional contribution, customer service, credibility, HR knowledge
53) An HR professional who is trying to develop understanding of key drivers of organizational productivity,and to aware of costs associated with enhancing the efficiency and effectiveness of the workforce, is fulfilling which become of the competencies described in the Ulrich model?
A) HR delivery
B) mastery of technology
C) business knowledge
D) strategic contribution
E) none of the above
54) An HR professional who engages in environmental scanning together with line managers to develop business goals for an organization is fulfilling which of the competencies described in the Ulrich model?
A) HR delivery
B) business knowledge
C) mastery of technology
D) strategic contribution
E) all of the above
55) HR needs to work closely with IT in the IT-enabled organization. In order to do this, HR must gain credibility with IT staff and work well with them. This knowledge can be acquired through:
A) formal IT courses.
B) trade shows.
C) meeting with software vendors.
D) reading about tec nological trends
E) all of the above.
56) The following is a major trend in technology that will influence HR management:
A) enhanced focus on work force analytics.
B) increased focus on reducing costs.
C) increased use of portals.
D) greater access to technology.
E) all of the above.
57) The subcontracting of work that is not consider d part of a company’s core business is called:
A) RFPs.
B) HRIS.
C) ESS and MSS.
D) outsourcing.
E) outplacement.
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.
58) Though research has indicated that those who use technology to manage HR functions will have a significant advantage over those that do not, some companies do not use such technology due to cost.
59) HR began to integrate with other business-related systems with the move towards enterprise-wide systems.
60) Recruitment is a subsystem in an HRIS which enables an organization to provide online forms to applicants so that applicants can be tracked and resumes can be scanned for key words to identify skills and experience.
61) Managers often utilize the HRIS to request reports such as performance evaluations. Managers also utilize the system to perform HR calculations, an example of which is turnover costs.
62) Investigating management considerations for purchasing an HRIS is carried out during the RFP stage of the selection process.
63) Creation of security profiles for the HRIS is carried out in the implementation phase and is required because of privacy- and security-related issues.
64) Managers are receptive to MSS systems because such systems contribute to data integrity and accuracy.
65) SAP, PeopleSoft and Oracle are enterprise-wide systems because they support enterprise-wide or cross-functional requirements rather than a single department.
66) Access to a large number of qualified candidates is a disadvantage of e-recruiting.
67) Outsourcing of HR-related services has grown over the past decade because it is associated with cost reductions, and because it increases the ability of HR to focus on transactional objectives.
68) The HR function, with its newly developed strategic focus, is expected to demonstrate a measurable impact on business results.
ESSAY. Write your answer in t e space provided or on a separate sheet of paper.
69) Describe the stages in t e evolution of HR technology.
70) What is an HRIS? Describe some of its subsystems and key functions.
71) Describe how the role of HR as evolved in an IT-enabled organization.
72) What are the advantages and disadvantages of web-based self-service applications?
73) What are the five key competencies for HR as outlined by the Ulrich model?
74) What are the key challenges faced by an organi ation during the selection and implementation phase of an HRIS?
75) You are the Director of HR at Targus Inc., a Canadian sportswear retailer with 1000 employees. Discuss reasons why you would choose to implement a stand-alone system rather than an enterprise-wide system.
76) Identify and describe five key technology trends.
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