Narrative Therapy

Psy 231     Assignment 9     SFBT & Narrative Therapy

Watch the Gwen & Stan SFBT and Narrative Therapy videos on MindTap, and respond to the following 9 questions:

Solution-Focused Brief Therapy Applied to the Case of Gwen & Stan

1. What did the therapist do that did to create a strong working alliance with Gwen? Describe.

2. What did the therapist do to help Gwen determine ways to move forward with her problem in the SFBT video? Describe.

3. Stan said,“ I am always down on myself and feeling hopeless”. The therapist asked if there are any exceptions to feeling hopeless. What ways was this effective or ineffective and why?

4. If you were a client, how would it be for you to think of exceptions to one of your presenting problems?

5. What value do you see in the miracle question? In what situations would you want to use this technique with a client?

6. What are your thoughts about the scaling technique that involved Stan being asked to rate a change in a particular behavior on a scale from zero to 10?

7. What specific aspects of solution-focused brief therapy would you most like to incorporate into your style of counseling and why?

Narrative Therapy Applied to the Case of Stan

8. What did you notice when Stan talked about changes he would make in his life when comparing it to the process of remodeling a house? Describe.

9. What do you think of the technique of asking Stan to detach himself from his problem? How might you help Stan to construct a new story as opposed to a problem-saturated story?

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9-1 Final Project Submission: Human Resources Strategy Proposal And Professional Reflection

Running head:  HR APPROACH PROPOSAL. 1

HR APROACH PROPOSAL 7

HR Approach Proposal

Dale Rice

2-1 Milestone One: Strategy Proposal Outline

August 04, 2021

 

An Introductory Cover Letter

I am interested in exploring the Human resource management of Coca-Cola Company. Coca-Cola is an American multinational beverage company interested in manufacturing, selling and advertising non-alcoholic cold drink distillates and syrups. In this perspective, this proposal intends to explore Coca-Cola human resource management and determine the secrets behind the company’s success. Coca-Cola is arguably one of the world’s fast-growing Beverage companies with one of the best human resource management (Batie & Agyekum 2021). Various companies will use the proposal outlined in this paper to improve their human resource management by making numerous adjustments in their human resource departments. Oneh (2021), Mazibuko & Govender (2017) and Batie & Agyekum (2021) are the main sources used to write this proposal.

The potential for a universal outlook and cross-national methodology for HR specialists in improving social openness and exploiting the commonalities, standards, and individual exceptionality of administrative members.

These include:

A. Designating employers for projects abroad: Once U.S businesses develop into new countries, their management must decide who hires the services of existing staff and new employees sent abroad.

B. It is developing a strategy to employ local nationals. It entails employing employees through a local cooperate presence which is the safest way to hire local nations. The process also entails using third-party agencies, which is faster than setting up a local cooperate presence. It also entails hiring independent contractors, which is a quick way of getting employees on board.

C. The organization should understand and adhere to both local and international laws. It means that employers must be conversant with local and international employment laws in which the employee and company can terminate the employment contract with or without notice (Mazibuko & Govender 2017).

D. They understand the applicable privacy laws. All privacy regulations should be adhered to, and thus, employers must understand all applicable laws that affect their global workers.

 

The evidence-based approaches that incorporate sound, data-driven study, and critical decision making to back the goals, ideas, and mission of the association

For an organization to effectively integrate a sound statistic driven to study and decision-making to support the company visions, the company should fully adhere to the evidence-based practices.

These include:

A. Acquiring clinical questions from employees, stakeholders and third parties

B. Obtaining evidence on areas the company is doing badly

C. Evaluating the evidence

D. Applying the results

E. Assessing the outcome

The HR department can do the following to defend the reliability of both the business, its workers, and its organization practices. These includes:

A. The company should address the importance of ethics among both employees and stakeholders.

B. Keeping workers informed about the various matters that impact them

C. Upholding promises and commitments to both employees and stakeholders

D. Acknowledging and rewarding good character.

E. HR should hold people accountable for their violation of ethical standards and particularly leaders.

Ways of efficiently influencing operational customer service and cooperation approaches build and appeal associations with investors through confidence, cooperation, and direct communication.

There are five strategies that companies can effectively leverage effective customer service and negotiation with customers and stakeholders. These includes:

A. Listening to the other party’s issues and perceptions

B. Being prepared before getting into a negotiation

C. Keeping the negotiations professional and courteous

D. Understanding the ultimate dynamics of negotiation and customer service

E. Always being ready to draft the first form of the bargain

Implementation

Summary of the method to employee supervision

There are various strategies that companies can use to manage their employees effectively. In this context, the management under the leadership of the human resource manager should set up an employee expectation and ensure every employee is aware of what the management expects of them whenever in the organization. In simple terms, each employee should be aware of the kind of output the organization expects from him in a certain given time.

The management should reward employees for hard work and discipline to motivate others to conduct themselves in the same manner.

Training employees on the required company standards and ethics is also vital in employee management. In the same perspective, the management should respect its employees since they are valuable assets to the company.

Summary of approach to talent development and workforce planning

In workforce planning, talent development requires the organization to consider the organization’s current and future needs and establish the pathways and programs for talent growth. THEREFORE, the HR department should formulate the necessary actions to promote and sustain the growth of talents in the organization.

Predictions for Return on Investment

According to Oneh (2021), the company calculates its expected returns by multiplying the potential outcomes by the chances of each outcome happening and computing the results’ figures. After the company sets effective strategies for employee management, the expected outcomes on investments would likely be twice the investment.

In the long run, the required changes in human resources about employee negotiation and interactions include treating employees as customer’s marketers and using customer experience as a metric for good service delivery. Additionally, focusing on developing the employee brand is among the major changes the human resource department should ensure is put in place.

 

 

Conclusion

There are various strategies that companies can use to manage their employees effectively. In this context, the management under the leadership of the human resource manager should set up an employee expectation and ensure every employee is aware of what the management expects of them whenever in the organization. The management should reward employees for hard work and discipline to motivate others to conduct themselves in the same manner.

 

 

References

Batie, G. D. I., & Agyekum, K. (2021). The effectiveness of project management practices and performance in the beverage industry in Ghana: A case of coca-cola Company (Doctoral dissertation).

Mazibuko, J. V., & Govender, K. K. (2017). Exploring workplace diversity and organizational effectiveness: A South African exploratory case study. SA Journal of Human Resource Management15, 10.

Oneh, C. A. (2021). Formation of an effective process of human resource management at the enterprise in modern conditions. Diploma Master Thesis.

Running head:

 

HR

 

APPROACH

 

PROPOSAL.

 

HR

 

Approach Proposal

 

Dale Rice

 

2

1 Milestone One: Strategy Proposal Outline

 

August 04, 2021

 

Running head: HR APPROACH PROPOSAL. 1

 

HR Approach Proposal

Dale Rice

2-1 Milestone One: Strategy Proposal Outline

August 04, 2021

 
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INTERNATIONAL BUSINESS

36 Pan 1 Introduction and Overview

c. What would happen if the US. govern- mentrequired that flat panel displays sold in the United States had to also be made in the United States? On balance, would this be a good or a bad thing?

tl giobalEOGE

Globalization

Use the globalEDGETM site to complete the following exercises:

Exercise 1

Your company hasdeveloped a new product that has uni- versal appeal across countries and cultures. In fact; it is ex- pected to achieve high penetration rates in all the countries where it is introduced, regardless of the average income of the local populace. Considering the COSts of the product launch, the management team has decided to ini- tially introduce the product only in countries that have a sizable population base. You are required to prepare a pre- liminary report with the top 10 countries in terms of popu- lation size.A member of management has indicated that a resource called the “World Population Data Sheet” may be useful for the report. Since growth opportunities are

Exercise 2

d. What does the example of Vizio tell you about the .futureofproduction in an in- creasingly integrated global economy? What does it tell you about the strategies . that enterprises must adopt to thrive in highly competitive global markets?

another major concern, the average population growth rates should be listed also for management’s consideration.

You are working for a company that is considering in- .vesting in a foreign country. Investing in countries with different traditions is an important element of your com- pany’s long-term strategic goals. As such, management has requested a report regarding the attractiveness of al- ternative countries based on the potential returnofFDL Accordingly, the ranking of the top 25 countries in terms of FDI attractiveness is a crucial. ingredient for your report. A colleague mentioneda potentially useful tool called the “FDI Cottfidence Index”whichis updated . periodically. Find this index and provide additional.in- formation regarding how the index is constructed.

The Globalization of Starbucks Thirty years ago, Starbucks was a single store in Seattle’s Pike Place Market selling premium-roasted coffee. To- day it is a global roaster and retailer of coffee with some 16,700 stores, 40 percent of which are in 50 countries outside of the United States. Starbucks set out on its current course in the 1980s when the company’s director of marketing, Howard Schultz, came back from a trip to Italy enchanted with the Italian coffeehouse experience. Schultz, who later became CEO, persuaded the compa- ny’s owners to experiment with the coffeehouse format-and the Starbucks experience was born. The strategy was to sell the company’s own premium roasted coffee and freshly brewed espresso-style coffee beverages, along with a variety of pastries, coffee accessories, teas, and other products, in a tastefully designed coffeehouse setting. The company focused on selling “a third place experience,” rather than just the coffee. The formula led to spectacular success in the United States, where Star- bucks went from obscurity to one of the best-known brands in the country in a decade. Thanks to Starbucks,

coffee stores became places for relaxation, chatting with friends, reading the newspaper, holding business meet- ings, or (more recently) browsing the web.

In 1995, with 700 stores across the United States, Starbucks began exploring foreign opportunities. The first target market was Japan. The company established a joint venture with a local retailer, Sazaby Inc. Each company held a 50 percent stake in the venture, Star- bucks Coffee of Japan. Starbucks initially invested $10 million in this venture, its first foreign direct invest- ment. The Starbucks format was then licensed to the venture, which was charged with taking over responsi- bility for growing Starbucks’ presence in Japan.

To make sure the Japanese operations replicated the “Starbucks experience” in North America, Starbucks transferred some employees to the Japanese operation. The licensing agreement required all Japanese store managers and employees to attend training classes simi- lar to those given to U.S. employees. The agreement also required that stores adhere to the design parameters

 

 

. established in the United States. In 2001, the company · introduced a stock option plan for all Japanese employ-

making it the first company in Japan to do so. Skep- .tics doubted that Starbucks would be able to replicate its North American success overseas, but by the end of 2009 Starbucks had some 850 stores and a profitable

H./ business in Japan. After Japan, the company embarked on an aggressive

foreign investment program. In 1998, it purchased Seattle Coffee, a British coffee chain with 60 retail stores, for $84 million. An American couple, originally from Seattle, had started Seattle Coffee with the intention of establishing a Starbucks-like chain in Britain. In the late 1990s, Starbucks opened stores in Taiwan, China, Singapore, Thailand, New Zealand, South Korea, and .Malaysia. In Asia, Starbucks’ most common strategy was ·to license its format to a local operator in return for ini- · tiallicensing fees and royalties on store revenues. As in Japan, Starbucks insisted on an intensive employee- training program and strict specifications regarding the format and layout of the store.

By 2002, Starbucks was pursuing an aggressive expan- sion in mainland Europe. As its first entry point, Star- bucks chose Switzerland. Drawing on its experience in Asia, the company entered into a joint venture with a Swiss company, Bon Appetit Group, Switzerland’s larg- est food service company. Bon Appetit was to hold a majority stake in the venture, and Starbucks would license its format to the Swiss company using a similar agreement to those it had used successfully in Asia. This was followed by a joint venture in other countries.

As it has grown its global footprint, Starbucks has also embraced ethical sourcing policies and environ- mental responsibility. Now one of the world’s largest

Globalization Chapter 1 37

buyers of coffee, in 2000 Starbucks started to purchase Fair Trade Certified coffee. The goal was to empower small-scale farmers organized in cooperatives to invest in their farms and communities, to protect the environ- ment, and to develop the business skills necessary to compete in the global marketplace. In short, Starbucks was trying to use its influence to not only change the way people consumed coffee around the world, but also to change the way coffee was produced in a manner that benefited the farmers and the environment. By 2010, some 75 percent of the coffee Starbucks purchased was Fair Trade Certified, and the company has a goal of increasing that to 100 percent by 2015.80

Case Discussion Questions

1. Where did the original idea for the Starbucks for- mat come from? What lesson for international business can be drawn from this?

2. What drove Starbucks to start expanding inter- nationally? How is the company creating value for its shareholders by pursuing an international expansion strategy?

3.. Why do you think Starbucks decided to enter the Japanese market via a joint venture with a Japanese company? What lesson can you draw from this?

4. Is Starbucks a force for globalization? Explain your answer.

5. When it comes to purchasing coffee beans, Star- bucks adheres to a “fair trade” program. What do you think is the difference between fair trade and free trade? How might a fair trade policy benefit Starbucks?

6. US. Department of Commerce, “A Profileof US. Exporting Companies, 2000-2001,” February 2003; report available at www.census.gov/foreign-nade/aip/index.html#profile.

7. Ibid. 8. -C. M. Draffen, “Going Global: Export Market Proves , Profitable for Region’s Small Businesses,” Newsda:y, March

19,2001, p. C18. . 9. B. Benoit and R. Milne, “Germany’s Best Kept Secret,

How Its Exporters Are Betting the World,” Financial Times, May 19, 2006, p. II.

10. See F. T. Knickerbocker, Oligopolistic Reaction and Multina~ tiona! Enterprise (Boston: Harvard Business School Press, 1973); and R. E. Caves, “Japanese Investment in the US.: Lessons for the Economic Analysis of Foreign Investment,” The World Economy 16 (1993), pp. 279-300.

1. “Offshoring Your Lawyer,” The Economist, December 19, 2010, p. 132; D. Itzkoff, “A Legal Victory for Ali G and Sacha Baron Cohen,” The New York TI711eS, April 21, 2009; and D. A. Steiger, “The Rise of Global Legal Sourcing,” Business Law Today, December 2009, pp. 38-43.

2. Trade statistics from World Trade Organization press release, “Trade Growth to Ease in 2011 but Despite 2010 Record Surge, Crisis Hangover Persists,” April 7, 2011; and Foreign Exchange statistics from Bank for Interna- tional Settlements at www.bis.org/index.htm.

3. Thomas L Friedman, The World Is Flat (New York: Farrar, Sttaus and Giroux, 2005).

4. Ibid. 5. T. Levitt, “The Globalization of Markets,” H~4Jll’fd Busi-

ness Review, Mav-june 1983, pp. 92-102.

 
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Training Needs Analysis – Coca Cola Company

Analyze the effectiveness of your organization’s training and development process. Prepare a PowerPoint presentation that addresses the following:

  1. Explain the training needs analysis approach that your organization uses to define training needs.
  2. Describe the process for capturing needs for individuals, groups, and the wider skills for the organization.
  3. Evaluate the effectiveness of at least 3 courses in this curriculum. For each course, address the following:
    1. Are adult learning theories evident in the course design?
    2. Does the course have clear and measurable training objectives and learning outcomes?
    3. Is there alignment of the course objectives with organizational strategic goals and objectives?
    4. Describe the training delivery methods. Are they varied and appropriate to the course topics?
    5. Does the course incorporate varied learning styles in the design?
    6. What level of evaluation is used to measure the effectiveness of the training?
    7. Update at least 1 of the training courses, applying course theories
  4. 6–8 slides with speaker notes of 200–250 words per slide (excluding title and reference slides)
 
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For Bennney Only

Imagine you are cultural anthropologist searching for a hidden time capsule from both the Renaissance and the Age of Baroque. In each capsule it is rumored that there is at least one example of each of the following items locked inside:

  • Art
  • Music
  • Descriptions of drawings or architecture
  • Philosophy
  • Literature

Write a 1000- to 1200-word paper describing which examples you would expect to find and how each of your examples reflects world events and cultural patterns of the time. In other words, what does each example tell us about the time period to which it belonged? Based on what you know about the Renaissance and Baroque periods, how does the art, music, architecture, philosophy, and literature capture the tenets, spirit, ideology, thinking, concerns, aesthetics, politics, cultural and social mores, etc. of the period?

Format your paper consistent with APA guidelines. Note: You must use your course text as a reference for this assignment. This means that you should include quoted or paraphrased text from your readings to support your discussion of the assignment topic. Course readings should be acknowledged with an in-text citation.

If you need additional sources, use the University Library. If you use the Internet to find sources, you should only access credible and reliable Internet sites such as those affiliated with a museum, magazine, newspaper, educational institution, or arts organization, for example. You should not use sites like Wikipedia, About.com, Ask.com, or blogs, for example.

 
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48 Hours- Case Study

Case Study #2:  Disagreement among surrogate decision-makers and with advance directive

A 72-year old woman who was admitted to the Neurological Intensive care unit following a cerebral hemorrhage which left her with severe brain damage and ventilator dependent. One year before this event, the patient and her husband had drawn up “living wills” with an attorney. She was diagnosed by her attending physician as being in a permanent unconscious condition. The patient’s living will specified that the patient did not want ventilator support or other artificial life support in the event of a permanent unconscious condition or terminal condition.

The patient’s husband is her legal next of kin and the person with surrogate decision-making authority. When the living will was discussed with him, he insisted that the patient had not intended for the document to be used in a situation like the present one.  Further discussion with him revealed that he understood that the patient would not be able to recover any meaningful brain function but he argued that the living will did not apply because her condition was not imminently terminal. He further indicated that he did not consider his wife to be in a permanent unconscious condition. The immediate family members [the couple’s adult children] disagreed with their father’s refusal to withdraw life support.

The treatment team allowed a week to pass to allow the husband more time to be supported in his grief and to appreciate the gravity of his wife’s condition. Nevertheless, at the end of the time, the husband was unwilling to authorize withdrawal of life support measures consistent with the patient’s wishes as expressed in her living will.

Questions

Defend/discuss your answers to the following questions WITH appropriate current peer-reviewed research.

1. What are all of the ethical and the legal parameters [there are, at minimum, 3-4 issues] involved here and why? (Name and number each issue)

2. Understanding that there are both ethical and legal implications involving this case, as the Health Care manager of this facility, what should be done in this case and/or how would you “manage” this situation?

3. What is your action plan to “manage” this situation? BE DETAILED

4. Who are the stakeholders (Persons involved) in this case? Why?

 

 

 

 

PAPER FORMAT IS HIGHLIGHTED IN YELLOW. FILL IN EACH SECTION, PROVIDE RESEARCH, NOT JUST OPINION WITH IN-TEXT CITATIONREFERE

 

Case Summary

 

Introduction

 

1. What are all of the ethical and the legal parameters [there are, at minimum, 3-4 issues] involved here and why? (Name and number each issue)

 

2. Understanding that there are both ethical and legal implications involving this case, as the Health Care manager of this facility, what should be done in this case and/or how would you “manage” this situation?

 

 

3. What is your action plan to “manage” this situation? BE DETAILED

THIS IS AN EXAMPLE OF AN ACTION PLAN HIGHLTED IN TEAL

 

Risk Management Action Plan EXAMPLE

Risk management is an integral aspect for healthcare professionals as far as their practice is concerned. This case is therefore not an exception. The risk management plan in this case will include the identification as well as evaluation of the risks that are involved in the case and thereafter, the enumeration of ways through which the same can be mitigated (C., McGuigan, Verbrugge, & Epstein, 2005).

· What is the main issue: In this case thre seems to be two main issue the first is the lack of clarification given by the pharmacist to the nursing facility and also the nursing facility lack of protocol for administering such potentially toxic drugs such as morphine.

· What action will occur: Pharmacist communication training, posting up communication guides that will assure all points are covered when explaining medication dosage to any person, nursing facility medication dosage training, and hanging reminder bulletin with important dosage and times between dosage. Finally reminders during employee meetings for both pharmacist and nursing facility employees.

· Who will carryout and what resources will be used: Both issues are independent of each other. Therefore, the nursing facility as well as the pharmacist both need the appropriate training to assure that they are following protocol and communicating effectively with every and anyone, especially in regard to medication dosage. The manager can set up courses that can teach the pharmacist how to explain medication dosage to all medical professional while still disregarding their medical proficiency. It is important to not assume that simply because someone works in the medical profession, they are aware of when morphine dosages should be administered or how often. In the case of the pharmacist, their specific facility manager will be in charge of setting up these trainings. As for the nursing facility, human resources will bring other medical professionals that can teach their employees about appropriate medication dosage, when to question a dosage and what protocol to follow in the event that a dosage may be of the wrong amount. Also establishing that, questioning things such as this is for the best, in order to prevent malpractice suits as in the case of the plaintiff.

· By when will it take place and how long for: The deadline will be one month after the first meeting that will establish what changes will be occurring and how they will occur. These trainings should occur on a quarterly basis for all old employees, and as a part of new employee training upon hire. For the nursing facility, it should be made mandatory and a medication dosage course or certification be taken every 6 months to assure that employees are staying up to date with new standards for dosing. In the case of a pharmacist lack of communication, this should be a weekly reminder to all employees in the pharmacy, especially pharmacist. This process should continue for a period of one year and then reassess if there are changes that need to be made in order to make it better, based off employee performance and facility performance.

· Communication: For the health practitioners; Health practitioners should not only comprehend, but also maintain the standard of care that can be applied to the relevant setting (Reason & Carthey, 2011). It therefore follows that the practitioners inherently need to understand the clinical symptoms of the patient and the ways through which the same can be managed. It should also be a prerequisite to ensure that the patient’s medical as well as their family history is obtained, reviewed and documented (Reason & Carthey, 2011). Any medication concerns should be discussed with the consulting pharmacist. In addition, for the nursing facility; Identify as well as address any potential concerns or questions related to the treatment orders that have been provided by other practitioners before accepting the responsibility of care for the patient. With close reference to the evaluation of risks, it will also be vital to include the documentation of all the patient-related discussions in the risk management plan (Cagliano, Grimaldi, & Rafele, 2011). The intuition in this case is that this provides the best legal defense, that is, the complete health information of the patient.

 

4. Who are the stakeholders (Persons involved) in this case? Why?

CONCLUSION

REFERENCE PAGE

 

Rubric for Case Study 2: Disagreement among surrogate decision makers

This assignment involves your having to do research. You cannot rely on your textbook.  Also if you list a reference there should be an in-text citation, and YES I do check references.  Finally, be sure to RESTATE each question. Good Luck and Happy Researching!

Remember This assignment (EVERY QUESTION) requires research-NOT just personal opinions!  Also RESTATE EACH/EVERY QUESTION. Pts. Points Earned Explanation
Question #1

What are all of the ethical and the legal parameters (there are, at minimum, 3-4 issues) involved here and why? Name and number each issue.  DEFEND your answer WITH appropriate RESEARCH.

 

 

65

   
Question #2

Understanding that there are both ethical and legal implications involving this case, as the Health Care manager of this facility, what should be done in this case and/or how would you “manage” this situation? BE SPECIFIC

 

 

 

65

   
Following of Directions: 10 Points are deducted if paper

1. IS NOT in APA Format [includes but not limited to running head, page numbered, etc.]

2. Does not have the Minimum [3-4] scholarly references with in-text citations

3.  Did NOT include cover and reference pages,

4.  Did NOT restate each question prior to answer

NOTE how Points may be lost for NOT FOLLOWING DIRECTIONS!

Multiple Grammatical/spelling/punctuation errors –GRADUATE WRITING!

1-15 – 5 point reduction

Over 15 grammatical errors – 10 point reduction

 

 

20

 

   

 

       
TOTAL Possible Points 150    
 
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For Blessed Top Writer

Select one training you attended/observed or will attend.  The report should be a five page paper.

• Format: 12 fonts, Time New Roman, Double-Space, and 1’ margin

• File names: (Examples) Tom Smith.docx / Jane Parker.docx

• Report Components

1. Training title, date, and duration (3 points)

2. Participants/Audience (3 points)

3. The situation and context for the training (5 points)

4. Learning theories used in the training (5 points)

5. Training methods used in the training (4 points)

6. Program design used in the training (5 points)

7. The strengths of the training (6 points)

8. The weaknesses of the training (6 points)

9. Overall evaluation of the training (9 points)

10. Recommendations for the training (9 points)

 
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Human Resource HW NO PLAGIARISM

format: APA 12 Font. Cite work if needed.

  1. You know that some of the sales team, including the sales manager, get together once a month to have drinks at a strip club.
  2. A Hispanic worker left the organization, and in his exit interview, he complained of not seeing a path toward promotion.
  3. The only room available for breast-feeding mothers is the women’s restroom.
  4. The organization has a policy of offering $200 to any employee who refers a friend, as long as the friend is hired and stays at least six months.
  5. The manufacturing floor has an English-only policy.
  6. You have heard managers refer to those wearing turbans in a derogatory way.

What do you think needs to be done to create a more inclusive environment without losing the culture of the company? What suggestions would you make to those involved in each of the situations?

 
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Case Study#2 HRMD 650

How to Solve an Organizational Case Study—Second Case

A case study is a collection of facts and data based on a real or hypothetical business situation.  The goal of a case study is to enhance your ability to solve business problems, using a logical framework.  The issues in a case are generally not unique to a specific person, firm, or industry, and they often deal with more than one business strategy element.  Sometimes, the material presented in a case may be in conflict.  For example, two managers may disagree about a strategy or there may be several interpretations of the same facts.

In all case studies, you must analyze what is presented and state which specific actions best resolve major issues.  These actions must reflect the information in the case and the environment facing the firm.

The case should not exceed seven (7) pages in length, excluding the reference list.

STEPS IN SOLVING A CASE STUDY

Your analysis should include these sequential steps:

1. Presentation of the facts surrounding the case. (~0.5 page)

2. Identification of the key issues. (~0.5 page)

3. Listing of alternative courses of action that could be taken. (~1 page)

4. Evaluation of alternative courses of action. (~1.5 pages)

5. Recommendation of the best course of action. (~1.5 pages)

Presentation of the Facts Surrounding the Case

It is helpful to read a case until you are comfortable with the information in it.  Re-readings often are an aid to comprehending facts, possible strategies, or questions that need clarification and were not apparent earlier.  In studying a case, assume you are an outside consultant hired by the firm.  While facts should be accepted as true, statements, judgments, and decisions made by the individuals in a case should be questioned, especially if not supported by facts—or when one individual disagrees with another.

During your reading of the case, you should underline crucial facts, interpret figures and charts, critically review the comments made by individuals, judge the rationality of past and current decisions, and prepare questions whose answers would be useful in addressing the key issue(s).

Identification of the Key Issue(s)

The facts stated in a case often point to the key issue(s) facing an organization, such as new opportunities, a changing environment, a decline in competitive position, or excess inventories.  Identify the characteristics and ramifications of the issue(s) and examine them, using the material in the case and the text.  Sometimes, you must delve deeply because the key issue(s) and their characteristics may not be immediately obvious.

 

Listing Alternative Courses of Action That Could Be Taken

Next, present alternative actions pertaining to the key issue(s) in the case.  Consider courses of action based on their suitability to the firm and situation.  Proposed courses of action should take into account such factors as the goals, the customer market, the overall organizational strategy, the product assortment, competition, and personnel capabilities.

Evaluation of Alternative Courses of Action

Evaluate each potential option, according to case data, the key issue(s), the strategic concepts in the text, and the firm’s environment.  Specific criteria should be used and each option analyzed on the basis of them.  The ramifications and risks associated with each alternative should be considered.  Important data not included in the case should be mentioned. Your discussion of the alternatives should include concepts from organizational diagnosis and change theory.

Recommendation of the Best Course of Action

Be sure your analysis is not just a case summary.  You will be evaluated on the basis of how well you identify key issues or problems, outline and assess alternative courses of action, and reach realistic conclusions (that take the organization’s size, competition, image, and so on into consideration).  You need to show a good understanding of both the principles of organizational diagnosis and the case.  Be precise about which alternative is more desirable for the organization in its current context.  Remember, your goal is to apply a logical reasoning process to this organization. A written report must demonstrate this process.

 
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Organizational Behavior I Need Someone To Complete This Discussion In 45 Minutes

ORGANIZATIONAL BEHAVIOR YOU CAN GET THE BOOK FOR THIS AT THE SAME PLACE YOU GOT IT FROM IN MICROECONOMICS

DISCUSSION

Discussion Overview

Although emotions and moods impact on-the-job performance, employees are often times chosen for their personality traits. Along with a person’s personality type, the organization’s culture is considered. The company recruiter tries to hire decision-makers he/she thinks will fit into the existing company culture. In this Discussion, you will consider all three aspects impacting employee hiring and employee effectiveness.

Label the three parts of your response as Part A, Part B, and Part C. 

Topic 1: Emotions, Moods, Traits, and Values:

· Part A: Based in the Reading, which emotions and moods have you experienced in your past or current job and how did it impact your performance?

· How was Affective Events Theory or Trait Activation Theory (see Chapter 5) involved or not? Explain.

· Part B: Characterize the personality of your past or current boss (do not use any names or organization names) using one of the major personality theories presented in your Reading.

· Part C: According to your Reading, how do someone’s values relate to their culture and to organizational outcomes?

 

ASSIGNMENT

Assignment: Employee Behavior and Job Satisfaction

Good employee engagement is key to an efficient and effective organization. Understanding job attitudes and job satisfaction is imperative to creating an organization that is productive.

The following Course Outcome is assessed in this Assignment:

MT302-1: Describe the impact of individual behavior on business outcomes.

Read the fictional scenario and respond to the checklist items in a 2–3 page paper with an additional title and references page.

Scenario  (fictional) : The following four employees have different attitudes towards their jobs and different levels of job satisfaction which impacts their behavior on the job at this beverage company. You are the HR Director who is becoming concerned regarding the behavior of some employees at work. Read the following background information on each of the four employees and address all the checklist items.

Employee #1: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as “those people don’t have much buying power” when the company’s values statement says that the company values the welfare of everyone everywhere. She is frequently late to work and her boss has given her a warning as result.

Employee #2: Chemist: He is in a highly visible job creating new products that creates a lot of stress and works 12-hour days. He is loyal but feels depressed by the constant work. He is starting to look at job openings online in his off-hours.

Employee #3: Loading dock manager: This representative works the 12am –7am shift. She does what is required but complains in the employee breakroom about the offices and work conditions when she is on break. The other employees tend to agree with her when she complains. Lately the Distribution Supervisor has noted employees’ reduced effort on the shift.

Employee #4: Quality control administrator: He is the sole Asian in the organization and feels isolated as though he is just a placeholder versus really making a recognized difference in the organization. The company promotes itself as a diverse organization, which he knows is not true. He feels as if everyone expects him to fail since not many people engage with him, including his boss, on any regular basis.

Checklist:

The four employees have different attitudes and levels of job satisfaction.

· Describe the attitudes and job satisfaction of each of the four employees.

· Categorize and explain the responses the employees have to dissatisfaction based on the Reading.

· Explain how the above attitudes and job satisfaction for each employee impacts the organization in terms of profit, employee turnover, and affecting other employee attitudes.

· Include at least 2 scholarly* citations with accompanying references regarding attitudes and job satisfaction and the impact on the organization that support your responses to the checklist item above.

· Explain what each of the managers of the four employees can do to change the employees’ attitudes for the better (referencing at least one of Mintzberg’s managerial roles to explain your response).

 
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