4dep Cipd

Written Assignment B (AC 2.1, 2.2, 2.3) 600 words

Write a report that identifies and describes:

· 3 needs of those who use a HR or L&D service within an organisation and how you would prioritise these and other needs to avoid conflict and deliver a timely service. (AC 2.1)

· 3 methods of communication to respond to your customer’s needs, and for each method explain its advantages and disadvantages (AC 2.2)

· How you would gather feedback and service performance data in order to provide management information on service levels and how you would use this data to continuously improve your service. (AC 2.3)

· Write a short description of the learning process you went through in order to write this assignment: what you knew about the services provided by HR, and service level agreements (SLAs) before you attended module 1; what you learnt during the module; and what you learnt in preparing this assignment.

You should also include 3-5 references from up-to-date and relevant sources in order to support your findings. Please ensure that all reference sources are acknowledged correctly within the text and on a reference list provided.

NAME:		COHORT:
COMPANY:		WORD COUNT

Introduction (100 words)

Type here…

3 needs of those who use a HR or L&D service within an organisation and how you would prioritise these and other needs to avoid conflict and deliver a timely service. (AC 2.1, 200 words)

Type here…

3 methods of communication to respond to your customer’s needs, and for each method explain its advantages and disadvantages (AC 2.2, 100 words)

Type here…

How you would gather feedback and service performance data in order to provide management information on service levels and how you would use this data to continuously improve your service. (AC 2.3, 100 words)

Type here…

Write a short description of the learning process you went through in order to write this assignment: what you knew about SLAs before you attended module 2; what you learnt during the module; and what you learnt in preparing this assignment. (100 words)

Type here…

 

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