Applying Organizational Behavior Theory

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Applying Organizational Behavior Theory

(Applying Organizational Behavior Theory)

Week 5: Week 5 – W5 Assignment 2

Dropbox Assignment

Assignment 2: Final Course Project—Applying Organizational Behavior Theory to Solutions

The Week 5 assignment is considered a major assignment that might take more than one week to complete.

“‘Using the same organization you identified in Week 1, critically analyze interventions for addressing organizational problems using individual OB themes. Now that you have diagnosed a set of organizational problems (in your Week 1 and Week 3 papers), consider what action steps or interventions are required; who needs to participate in those interventions; when those interventions need to occur; and how you will evaluate the effectiveness of those interventions. You should include new insights about problems and root causes that have emerged since you completed your earlier work in the class.”

In preparation for your Week 5 paper, design an intervention and evaluation plan that addresses the what, who, when, and how questions noted in the previous paragraph. Consult your instructor for guidance, as needed. Focus on individual OB themes.

Imagine that you are presenting the plan to the CEO. Although actual consulting work might use a consulting report or even a presentation, for this assignment, prepare your presentation as a rigorous academic paper so that you can continue building those academic writing skills early in your doctoral program.

Tasks:

“In your paper, address the following:”

  • Summarize the key details about your organization (who it is and what it does).
  • Summarize your diagnosis of organizational problems, being sure to differentiate between symptoms and root causes. Focus on individual OB themes.
  • Assess the consequences to the organization if interventions (solutions) to the problems are not implemented.
  • Assess the potential benefits to the organization if interventions are successful.
  • Justify an intervention plan (i.e., what, who, and when).
  • Justify an evaluation plan (i.e., how you will know your interventions were successful).

Use appropriate academic, peer-reviewed literature to support your arguments. You may also use documentation and interviews from the organization to support your perspective.

Submission Details:

  • Complete your analysis in an 8- to 10-page Microsoft Word document.
  • Name your document SU_MGT7100_W5_A2_LastName_FirstInitial.doc.
  • Submit your document to the W5 Assignment 2 Dropbox by Wednesday, November 8, 2017.
  • Use APA format and style for your paper.

Assignment 2 Grading Criteria                                    Maximum  Points

Summarized the case study organization. 20

Summarized the diagnosis of the organization’s problems. 20

Assessed the consequences to the organization if interventions are not implemented.     40

Assessed the potential benefits to the organization if interventions are successful. 40

Justified an intervention plan.    50

Justified an evaluation plan. 40

Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources (i.e., APA); and displayed accurate spelling, grammar, and punctuation.      40

Total:     250

 
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Strategic Planning in Healthcare

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Strategic Planning in Healthcare

(Strategic Planning in Healthcare)

Strategic planning in healthcare involves defining a long-term vision, setting goals, and outlining actionable steps to achieve these objectives, ensuring the organization’s sustainability and growth. It begins with a thorough assessment of the current environment, including internal capabilities and external factors such as market trends, regulatory changes, and technological advancements. Key elements of strategic planning in healthcare include:

  1. Mission and Vision: Establishing a clear mission and vision statement that reflects the organization’s core purpose and long-term aspirations.
  2. Environmental Analysis: Conducting SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to understand internal and external dynamics.
  3. Goal Setting: Defining specific, measurable, achievable, relevant, and time-bound (SMART) goals aligned with the organization’s mission.
  4. Strategy Development: Formulating strategies to achieve the set goals, focusing on areas like patient care quality, operational efficiency, financial performance, and workforce development.
  5. Implementation: Developing detailed action plans, assigning responsibilities, and allocating resources.
  6. Monitoring and Evaluation: Continuously assessing progress through performance metrics, making adjustments as necessary to stay on track.

Effective strategic planning in healthcare enhances decision-making, fosters innovation, and improves patient outcomes, ultimately ensuring the organization can adapt to changes and meet the evolving needs of the community it serves.

(Strategic Planning in Healthcare)

120-150 words

No plagarism

Source the work

Please & thank you

1. What role does strategic planning play in the administration of a health care facility? Why is it important?

2. How important is it to measure goals and assess the success in meeting goals?

3. What roles of stakeholders should be involved in a strategic planning process? Why is their involvement important to the process?

4. How might the messages communicated about a strategic plan be different to the various stakeholders?  What information might be shared with the board of directors versus a department manager?

5. Strategic Planning Web Research

Research the following using your web browser.

  • Strategic planning in health care organizations videos
  • Strategic planning in health care organizations articles

Discuss your thoughts with the class.

6. “Practical Techniques for Strategic Planning in Health Care Organizations”

Read “Practical Techniques for Strategic Planning in Health Care Organizations” in this week’s Electronic Reserve Readings.

(Attached below)

https://search-proquest-com.contentproxy.phoenix.edu/docview/200075902/fulltextPDF/215EFDADFFBA42B8PQ/1?accountid=35812

 
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Case Study Assessment Strategies

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Case Study Assessment Strategies

(Case Study Assessment Strategies)

Week 3 – Discussion PSY640 INSTRUCTION

Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.

 Case Studies in Assessment

Prior to beginning work on this discussion, read the assigned chapters from the text. It is highly recommended that you review each of the brief Blumenfeld (2012) video clips demonstrating the administration of a mental status examination. These are listed in the recommended resources and may require that you download QuickTime in order to view them. Although not required, these videos show the administration of a mental status exam and may prove helpful in this discussion.

Access the Barnhill (2014) DSM-5 Clinical Cases e-book in the DSM-5 library, and select one of the case studies. The case study you select must be one in which the client could be assessed using one or more of the assessment instruments discussed in this week’s reading.

For this discussion, you will take on the role of a psychology intern at a mental health facility working under the supervision of a licensed psychologist. In this role, you will conduct a psychological evaluation of a client referred to you for a second opinion using valid psychological tests and assessment procedures. The case study you select from the textbook will serve as the information provided to you from the professional who previously evaluated the client (e.g., the psychologist or psychiatrist).

In your initial post, begin with a paragraph briefly summarizing the main information about the case you selected. Evaluate and describe the ethical and professional interpretation of any assessment information presented in the case study. Devise an assessment battery for a psychological evaluation that minimally includes a clinical interview, mental status exam, intellectual assessment, observations of the client, and at least two assessment instruments specific to the diagnostic impressions (e.g., attention deficit/hyperactivity disorder, post-traumatic stress disorder, autism spectrum disorder, etc.). The assessment battery must include at least one approach to assessing your client which is different from the assessments previously administered. The assessment plan must be presented as a list of recommended psychological tests and assessment procedures with a brief sentence explaining the purpose of each test or procedure. Following the list of tests and assessment procedures you recommend for your client, compare the assessment instruments that fall within the same categories (e.g., intellectual or achievement), and debate the pros of cons of the instruments and procedures you selected versus the instruments and procedures reported by the referring professional.

Guided Response: Review several of your colleagues’ posts, and respond to at least two of your peers by 11:59 p.m. on Day 7 of the week. You are encouraged to post your required replies earlier in the week to promote more meaningful interactive discourse in this discussion. Was your colleague’s proposed assessment battery appropriate for the case they were referred? Evaluate the instrument(s) suggested by your colleague. Would these measures provide reliable, valid, and culturally appropriate results for the given scenario? Use your research to support your assertions. What other measure(s) would you suggest your colleague use in this situation? Continue to monitor the discussion forum until 5:00 p.m. Mountain Standard Time (MST) on Day 7 of the week and respond to anyone who replies to your initial post.

 
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BUSINESS OPERATIONS AND ADMINISTRATION

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BUSINESS OPERATIONS AND ADMINISTRATION

BUSINESS OPERATIONS AND ADMINISTRATION – APA Citation Guidelines

In almost every health care organization, no matter the size, there are several departments or individuals that work to support the overall goal of the organization. Not one department is less important than the other, because all departments work together in some manner to support the quality of health care provided. For example, the Facility Management Department’s goals may include ensure cleanliness of the organization and maintaining of grounds (i.e., landscaping). This indirectly impacts quality, as these goals are appreciated by consumers.  Non-clinical support services such as (but not limited to) maintenance, engineering, finance, human resources, admission, compliance, and security all have an important role in health care business operations and administration.

Based on your research, select two (2) non-clinical areas/departments of business operations and/or administration that support each other closely (e.g., Billing and Compliance).

Part 1:

In the first part of this assignment you are to choose one (1) of the two (2) selected non-clinical area of business operations and/or administration (e.g., Billing). You are to prepare a 2-page informational report that identifies:

  1. Leader of the department (e.g., V.P. of Billing)
  2. At least two (2) sub-departments (e.g., Collections and Coding)
  3. Manager and two (2) key personnel in each sub department (e.g., Manger of Collections: Collections Coordinator and Payment Posting Analyst)
  4. Services provided in selected department.

(Note: Informational reports contain information only and no commentary from the writer. This type of report includes data, facts, and results about a specific subject in detail without any explanation or suggestions. You may choose to use the Billing and Compliance as your two departments, however, you must research and use different employee titles that are used as examples in Part 1 of this assignment.)

Part 2:

In the second part of this assignment you are to create a 1- to 2-page memorandum that advises the second selected department (e.g., Compliance) of the following:

  1. How the department explained in Part 1 supports second selected department.
  2. Two trends that have an impact on the department explained in Part 1. Analyze the trends, and thinking as a health care administrator, explain how the two departments can work together to capitalize on these trends to improve operation and bottom line performance.

Length: 4 pages (not including title or reference page)

  1. Limit your response to a maximum of 4 pages.
  2. Include an introduction and conclusion in your paper.
  3. Support your case with peer-reviewed articles, with at least 4 references. Use the following link for additional information on how to recognize peer-reviewed journals: http://www.angelo.edu/services/library/handouts/peerrev.php.
 
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Ethic And Moral Reasoning

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Ethic And Moral Reasoning

(Ethic And Moral Reasoning)

Write a five-paragraph essay that conforms to the requirements below. The paper must be at least 1,000 words in length (excluding title and reference pages) and formatted according to APA style. The paragraphs of your essay should conform to the following guidelines:

    • Introduction
      The introduction should clearly state the ethical question under consideration, and define the essential issues. You may build upon the question and introduction you provided in the Week One Assignment; or you may choose a different question, but it must be based off the list of acceptable topics. Your introduction should include a brief remark about the kind of theory you will be using to approach this question. The last sentence of the introduction should briefly summarize the or position on the issue you think is best supported by this theory and succinctly state what the objection will be. Bear in mind that your essay will not be concerned with your own position on this issue, but what someone reasoning along the lines of the chosen theory would conclude; this may or may not be the position you took in the Week One Assignment.
    • Body Paragraphs
      Each paragraph in the body should start with a topic sentence that clearly identifies the main idea of the paragraph.

        • Theory explanation
          Explain the core principles or features of the deontological or utilitarian theory and the general account of moral reasoning it provides.You must quote from at least one required resource other than your textbook that defends or represents that theory. Refer to the list of acceptable resources.
        • Application
          Demonstrate how the principles or features of the deontological or utilitarian theory apply to the question under consideration and identify the specific conclusion that results from applying the reasoning characteristic of that kind of approach.Your application should clearly show how the conclusion follows from the main principles and features of the theory as addressed in the previous paragraph. Please see the associated guidance for help in fulfilling this requirement.
      • Objection
        Raise a relevant objection to the argument expressed in your application. An objection articulates a plausible reason why someone might find the argument problematic. This can be a false or unsupported claim or assumption, fallacious reasoning, a deep concern about what the conclusion involves, a demonstration of how the argument supports other conclusions that are unacceptable, etc. You should aim to explain this objection as objectively as possible, (i.e., in a way that would be acceptable to someone who disagrees with the argument from the previous paragraph).Note that this does not necessarily mean that the objection succeeds, or that the conclusion the theory supports is wrong. It may be an obstacle that any adequate defense of the conclusion would have to overcome, and it may be the case that the theory has the resources to overcome that obstacle. Your task here is simply to raise the objection or present the “obstacle.”
  • Conclusion
    The conclusion should very briefly summarize the main points of your essay.

Resource Requirements

  • You must use at least two resources to support your claims.
  • At least one of the resources should be one of the Required or Recommended Resources that represent the theory you have chosen, and must be drawn from the list of acceptable resources available in your online classroom.
  • The other source should pertain to the particular issue you are writing about and should be drawn from the required or recommended readings in the course, or be a scholarly source
  • You are encouraged to use additional resources, so long as at least two conform to the requirements above.
  • The textbook does not count toward satisfying the resources requirement.
  • To count toward satisfying the requirement, resources must be cited within the body of your paper and on the reference page and formatted according to APA style
 
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Information Technology Transforming Healthcare

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Information Technology Transforming Healthcare

(Information Technology Transforming Healthcare)

Transforming Nursing and Healthcare Through Information Technology

Question description

Discussion 1: Core Competencies and Scope of Practice in Nursing Informatics

Review Nursing Informatics: Scope and Standards of Practice , focusing on the different functional areas it describes. Consider which areas relate to your current nursing responsibilities or to a position you held in the past. For this Discussion, identify one or two of the most relevant functional areas.

  • Review the list of competencies recommended by the TIGER Initiative. Identify at least one skill in each of the main areas (basic computer competencies, information literacy competencies, and information management competencies) that is pertinent to your functional area(s) and in which you need to strengthen your abilities. Consider how you could improve your skills in these areas and the resources within your organization that might provide training and support. https://web.archive.org/web/20150323183938/http://…

 Post the key functional area(s) of nursing informatics relevant to your current position or to a position you recently held, and briefly describe why this area(s) is relevant. Identify the TIGER competencies you selected as essential to your functional area(s) in which you need improvement. Describe why these competencies are necessary and outline a plan for developing these competencies. Include any resources that are available to you within your organization and the ways you might access those resources. Assess how developing nursing informatics competencies would increase your effectiveness as a nurse.

Discussion 2 : Knowledge and Information Management

Review the information in Nursing Informatics: Scope and Standards of Practice. Determine which set of terminologies are appropriate for your specialty or area of expertise.

  • Reflect on the importance of continuity in terminology and coding systems.
  • In the article, “Standardized Nursing Language: What Does It Mean for Nursing Practice?” the author recounts a visit to a local hospital to view its implementation of a new coding system. One of the nurses commented to her, “We document our care using standardized nursing languages but we don’t fully understand why we do” (Rutherford, 2008, para. 1). Consider how you would inform this nurse (and others like her) of the importance of standardized nursing terminologies.
  • Reflect on the value of using a standard language in nursing practice. Consider if standardization can be limited to a specialty area or if one standard language is needed across all nursing practice. Then, identify examples of standardization in your own specialty or area of expertise. Conduct additional research using the Walden Library that supports your thoughts on standardization of nursing terminology.

Post an explanation of why nurses need to document care using standardized nursing languages and whether this standardization can be limited to specialty areas or if it should be across all nursing practice. Support your response using specific examples from your own specialty or area of expertise and using at least one additional resource from the Walden Library.

 
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Interpersonal Attraction and Communication

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Interpersonal Attraction and Communication

(Interpersonal Attraction and Communication)

Ashford 4: – Week 3 – Discussion 2

COM 200 Week 3 DQ 2

Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Reference the Discussion Forum Grading Rubric for guidance on how your discussion will be evaluated.

Attraction   in Interpersonal Relationships

Chapter 7 addresses various elements that attract us to other people when we first enter a relationship. It might be just one thing that we like about another person or it could be several things.
Prepare: As you prepare to write this discussion post, take a few moments to do the following:

  • Read the writing prompt below in its entirety. Notice that there are two tasks:
    1. Identify what attracts you to others, based on one of the attraction theories covered by Bevan & Sole.
    2. Share an example of friendship you had that did not start off on solid ground, and explain what happened.
  • Review Chapter 7 in the course text. Focus especially on the section on attraction theory and identify what attracts you to others.
  • Begin with a solid explanation of attraction theory as described in our text. Then, use that theory to think through what attracts you to others. Do not forget to share an example from your own      experience.
  • Review the grading rubric.

Reflect: Take time to reflect on how we are attracted to others and what role communication plays in this process. Think about the role of first impressions and how they influence final friendship outcomes.
Write: Based on attraction theory (outlined in our text), address the following:

  • What do you look for in other people when you first meet them? This could be a potential romantic partner or even a platonic friend. List as many qualities as you can think of and how they are related to what you’ve learned in this class about communication.
  • Relate your personal experience to attraction theory (Section 7.3), as described in our text.
  • Share an example of a time when you developed a friendship/relationship with someone whom you did not get along with at first. What initially attracted you to the person?  What changed for you?

Thoroughly address all three elements of this prompt by writing at least two to three sentences on each element. Use the course readings at least once to help you make your points. Consider copying and pasting these tasks into a word file and addressing each of them separately.
Your initial response should be 200-300 words in length and is due by Thursday, Day 3.
Respond to Peers: Review your classmates’ posts and try to find some common ground or expand on the students’ ideas. Use the text to expand everyone’s understanding of attraction theory. Ask questions that will deepen everyone’s understanding of the key concepts about attraction. Respond to at least two of your classmates’ posts by Monday, Day 7. Response posts must be 125 to 200 words in length. If you have questions about how to participate in discussions, consult “About Discussions” under the Course Home menu.

 
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Victimization’s Impact on Women

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Victimization’s Impact on Women

(Victimization’s Impact on Women)

Question description

Impacts of Victimization on Women, Abuse of Cee, science homework help

Impacts of Victimization on Women

When a crime occurs, the effects are rarely temporary or isolated. Primary victims suffer immediate consequences, but they may also experience lingering physical and psychological issues related to the crime. They often participate in trials and court hearings, which can be lengthy ordeals that consume large amounts of victims’ time, energy, and resources. Victims also may have difficulty coping even after the entire process is over.

In addition to the primary victims, a crime may affect the victim’s friends, family members, and neighbors, who then become the secondary victims. A crime may have significant, long-lasting impacts on the community in which it occurs and can even make ripples on a national or international scale.

For this Assignment, you examine the case of Jaycee Dugard, who was kidnapped when she was 11 years old and held captive for 18 years before being rescued. You also consider short- and long-term impacts of the case on both primary and secondary victims.

Jaycee Dugard
In 1991, Jaycee Dugard, an 11-year-old girl, was kidnapped walking home from the school bus. Jaycee’s abductors, Phillip and Nancy Garrido, held the girl captive for 18 years. Jaycee was abused, both sexually and emotionally, by her captors and eventually bore two daughters by Phillip Garrido. She began to accept the life she was living and, even when opportunities presented themselves, she never tried to escape. In 2009, Phillip Garrido was investigated by law enforcement related to his parole from prison. During the investigation, Jaycee lied to law enforcement, not revealing her true identity or the fact that she had been kidnapped and abused for years. Upon further investigation, Jaycee revealed the truth and was rescued from her captors. In 2010, Phillip and Nancy Garrido were found guilty of the kidnapping and abuse of Jaycee. The State of California approved a $20 million dollar settlement for Jaycee, to compensate her for various lapses by the Corrections Department, which contributed to Dugard’s continued captivity, ongoing sexual assault, and physical abuse.

The Assignment (2–3 pages):

  • Explain potential short-term impacts of the abuse on Jaycee Dugard.
  • Explain potential long-term impacts of the abuse on Jaycee Dugard.
  • Identify any potential secondary victims, and explain potential short- and long-term impacts of the abuse on those victims.
  • Explain whether or not the compensation provided was appropriate for this crime and why.

Two to three pages with at least three references….

It is important that you cover all the topics identified in the assignment. Covering the topic does not mean mentioning the topic BUT presenting an explanation from the context of the readings for this class

To get maximum points you need to follow the requirements listed for this assignments 1) look at the page limits 2) review and follow APA rules 3) create subheadings to identify the key sections you are presenting and 4) Free from typographical and sentence construction errors.

Readings

  • Course Text: Investigating Difference: Human and Cultural Relations in Criminal Justice
    • Chapter 11, “Women’s Difference in the Criminal Justice System: Constructions of Victims, Offenders, and Workers”
  • Article: Boykins, A. D., Alvanzo, A. A. H., Carson, S., Forte, J., Leisey, M., & Plichta, S. B. (2010). Minority women victims of recent sexual violence: Disparities in incident history. Journal of Women’s Health, 19, 453–461.
    • Article: Dickman, M. (2009). Should crime pay? A critical assessment of the Mandatory Victims Restitution Act of 1996. California Law Review, 97, 1687–1718.
    • Article: Wyckoff, R., & Simpson, S. (2008). The effects of self-protective behaviors on injury for African American women in domestic violence situations. Crime, Law & Social Change, 49(4), 271–288.
 
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Electronic Health Record Policies

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Electronic Health Record Policies

(Electronic Health Record Policies)

Electronic Health Records (EHR) policies are crucial for ensuring the effective and secure management of patient information in healthcare settings. These policies typically encompass data privacy, access control, and system interoperability.

Data Privacy: Policies mandate strict confidentiality of patient information, aligning with regulations such as the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. They dictate that sensitive data must be encrypted and stored securely to prevent unauthorized access.

Access Control: EHR systems must implement robust authentication mechanisms to ensure that only authorized personnel can access or modify patient records. This includes role-based access controls and regular audits of user activities.

System Interoperability: Policies promote the seamless exchange of health information across different systems and platforms, facilitating coordinated care. They often require adherence to standardized protocols and data formats to enhance compatibility and reduce errors.

Additionally, EHR policies include guidelines for data accuracy, backup procedures, and user training to ensure that the system supports effective healthcare delivery while safeguarding patient rights. Regular reviews and updates of these policies are essential to adapt to evolving technological and regulatory landscapes.

Health Policy

Scenario: As the recently hired Corporate Director of Health Information Management, you have been tasked the assignment of creating much-needed policies to govern the practice of health record documentation within your organization. You must devise two (2) of these policies, adhering to the format listed below and using APA formatting with sub-headings. Submit one (1) single Microsoft Word document.

Deliverables: Create two (2) policies to address electronic health record documentation. You must select from the following list of topics:

  1. The Use of Electronic signatures/Authentication
  2. Legibility
  3. Electronic Health Record Duplication
  4. Health Record Amendments
  5. The Completion of Health Records (adhering to TJC timeline)…including various forms (components within the Health Record such as the History & Physical, Operative Notes, Nurses Notes and Physician Orders etc.)
  6. Verbal & Telephone Orders
  7. The use of departmental/organizational wide abbreviations
  8. The Physician Query Process
  9. The Use of MACRA & Meaningful Use (MU) Audits
  10. Authorized Users, including Training & Education and Password Protection and Updates
  11. Copy & Paste Functionality
  12. Cloned Documentation
  13. Templates/Screen Designs

Health Record Policy Format:

  1. Subject
  2. Purpose
  3. Staff
  4. Effective Date
  5. A thorough description of the policy
  6. Definition of Terms (associated with policy)
  7. Procedure
  8. Consequences for Failure to Comply

Resources:

Integrity of the Healthcare Record: Best Practices for EHR Documentation (2013 update):

Fundamentals of the Legal Health Record and Designated Record Set:

Health Information Technology, Patient Safety, and Professional Nursing Care Documentation in Acute Care Settings: http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-20-2015/No2-May-2015/Articles-Previous-Topics/Technology-Safety-and-Professional-Care-Documentation.html

MACRA & MU: http://www.fiercehealthcare.com

Sample Compliance Checklists for Electronic Health Records: https://www.cms.gov/Medicare-Medicaid-Coordination/Fraud-Prevention/Medicaid-Integrity-Education/Downloads/ehr-compliance-checklist.pdf

World Health Organization: GUIDANCE ON GOOD DATA AND

RECORD MANAGEMENT PRACTICES: http://www.who.int/medicines/areas/quality_safety/quality_assurance/Guidance-on-good-data-management-practices_QAS15-624_16092015.pdf

 
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Nursing Teaching/Wk5/Discussion

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Nursing Teaching/Wk5/Discussion

(Nursing Teaching/Wk5/Discussion)

Topic 1

Generate a list of questions you will ask during the interview such as teaching strategies, theories, technology, and evaluation techniques.

Conduct the interview.

Your discussion post should include:

The setting.

How the interview was conducted.

The questions asked and the responses given.

Anything else you think to be important.

Setting: Hospital – Director’s Office

The interview was conducted as a one-on-one informal discussion in the Director’s office at the hospital during day shift. There were a few interruptions including a code blue however, we eventually got through it and it was very interesting and informative.

Interview Q&A(Nursing Teaching/Wk5/Discussion)

Q. Please share with me an example of how you helped coach or mentor someone. What improvements did you see in the person’s knowledge or skills?

A. Early in my nursing career, I worked on the Med-Surg unit and was orienting a new nurse to the unit. She had a patient that was very ill and had multi-organ failure. She was waiting for a hospice consultation when the patient coded. At that time, the patient was a DNR therefore she was not resuscitated. The nurse felt helpless and did not’t know what to do. She literally broke down in tears. I had a one-on-one conversation with her and explained the of end of life process and shared my first experience when I lost a patient. She later came back to me and thanked me for sharing with her as it was very helpful to process hers.

Q. Tell me how you organize, plan, and prioritize your work.

A. I begin each day with staffing which sets the stage for the rest of the team and the day. After staffing I meet with the day shift nurses, prior to them getting report to review and discuss any concerns or new implementations. I then meet with other directors and bed management to evaluate our bed availability and what needs to be done with any transfers or discharges. This information is communicated with the charge nurse and he or she will use this information to plan their day. Obviously, there are many obstacles that may arise or issues that may need to be resolved throughout the day which can’t be planned for. At the end of the day there is another staffing meeting to prepare for the next day. I guess you can say each day begins with and ends with staffing, the backbone to a successful unit and patient experience.

Q. Please share an experience in which you presented to a group. What was the situation and how did it go?

A. I have presented to groups on multiple occasions however, the one that comes to mind is my first. At the time, I was promoted to Clinical Coordinator. I had never been in a management position before and was extremely intimidated and anxious when I had to conduct my first staff meeting. I prepared several days in advance and even rehearsed how I would run the meeting. I did not’t sleep the night before and was worried I would fail my director. Everyone gathered in the break room and I handed out the agenda. At that time, I realized I had nothing to worry about and this was my team. I conducted the meeting flawlessly and took a deep breath when it was over and smiled.

Q. Share an example of when you went above and beyond the “call of duty”.

A. Wow, that is a tough one. I don’t know that I can remember one in particular. I think it is something I do on a daily basis or whenever the situation arises. I believe that being a nurse you often do more than you are “asked” to do. That is what makes our field and profession different from others. We take care of people. It’s an amazing career.

Q. In your experience, what is the key to developing a good team?

A. I believe the key to developing a good team starts with good communication. Which includes listening to staff complaints and concerns. If something isn’t working you can try to figure out a solution or how to resolve it. If you don’t know what is wrong, you can’t fix it. Treating others with respect is also key as it promotes professionalism and a positive attitude. All of which are important elements in a good team as well as many others.

 
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