HCS 475 Benchmark Assignment—Summary Memo

Resources: Change Management worksheet and Week Five Case Studies

Review the Problem Analysis worksheet you completed in Week Four.

Select one of the solutions you proposed in the Problem Analysis worksheet.

Write a 350- to 700-word summary memo explaining why your solution will be effective in resolving the change/conflict, how you propose to implement the solution, and your role as a leader to manage conflict and create an effective work environment.

Include the following in your summary:

  • Summarize the problem and the solution you propose to implement.
  • Analyze why you think the solution will be effective.
  • Analyze what needs to be considered when implementing the proposed solution.
  • Analyze the leadership style that best fits in this situation.
  • Analyze the leader’s role in managing the conflict.
    • What is your role as a leader and how would you manage this conflict?
  • Explain the leader’s role in creating an effective work group when implementing the proposed solution.

Include a references page with your summary.

Cite your references according to APA guideline

 
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Week 3 Discussion

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#courseMenuPalette h3 a, #previewCourseMenu h3 a, .navPaletteContent h3 a.submenuLink:before, .navPaletteContent h3 a.submenuLink_active:before, #courseMenuPalette div.navPaletteContent ul li a span, #courseMenuPalette .navPaletteContent .subhead {   color: #FFFFFF;   text-shadow: none; }  #courseMenuPalette ul.courseMenu li.divider hr {   background-color: #FFFFFF; }  #courseMenuPalette ul.courseMenu li h4 {   color: #FFFFFF; }  #courseMenuPalette h4.treehead {   color: #FFFFFF; }  #courseMenuPalette div.navPaletteContent {   background-color: #4d4d4d; }  /*Active course menu view bubble stem*/ #courseMenuPalette .actionBarMicro .active > a:after {   border-bottom-color: #4d4d4d; }    .topGlobalLinks a.home{background-image:url(/images/console/icons/home_0.gif)}.bottom-buttons-home a{background-image:url(/images/console/icons/home_0.gif);background-repeat:no-repeat;background-position:50% 0}.topGlobalLinks a.help{background-image:url(/images/console/icons/help_0.gif)}.bottom-buttons-help a{background-image:url(/images/console/icons/help_0.gif);background-repeat:no-repeat;background-position:50% 0}.topGlobalLinks a.logout{background-image:url(/images/console/icons/logout_0.gif)}.global-nav-bar .logout-link,.global-nav-bar .logout-link:hover,.global-nav-bar .logout-link:focus{background-image:url(/images/console/icons/logout_0.gif);background-repeat:no-repeat;background-position:50% 0}     var JS_RESOURCES = new Object();  function _init_bundle_JS_RESOURCES() {      JS_RESOURCES[‘validation.email’] = ‘A fully qualified email address (for example, info@blackboard.com) must be entered.’;     JS_RESOURCES[‘validation.radio.required’] = ‘Make a selection to continue.’;     JS_RESOURCES[‘assessment.incomplete.confirm.backtrackProhibited.survey’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the survey. Click Ok to save the incomplete answer.’;     JS_RESOURCES[‘common.list.separator.comma’] = ‘{0}, {1}’;     JS_RESOURCES[‘active.filter.search.terms’] = ‘Search Terms’;     JS_RESOURCES[‘validation.maximum_length.plural’] = ‘Must not contain more than {1} characters: {0}.\nReduce the size of the input by {2} characters.’;     JS_RESOURCES[‘assessment.incomplete.confirm.backtrackProhibited’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the test. Click Ok to save the incomplete answer.’;     JS_RESOURCES[‘validation.multiSelect.minItems’] = ‘Multiselect box should contain at least {0} number of items.’;     JS_RESOURCES[‘validation.cmp_field.required’] = ‘A value must be provided for {0}\nwhen {1} field is not empty’;     JS_RESOURCES[‘warning.email’] = ‘Email address is a recommended field. Users will be unable to use parts of the system without an email address.’;     JS_RESOURCES[‘validation.maximum_length.no_name.singular’] = ‘Must not contain more than {0} characters.\nReduce the size of the input by one character.’;     JS_RESOURCES[‘validation.multiSelect.maxItems’] = ‘Multiselect box should not contain more than {0} number of items.’;     JS_RESOURCES[‘validation.number’] = ‘A valid numeric value must be entered: {0}.’;     JS_RESOURCES[‘portalmodule.section.remove’] = ‘Delete: {0}?’;     JS_RESOURCES[‘show.helptext’] = ‘Show Help Text’;     JS_RESOURCES[‘validation.date.required’] = ‘A complete date value must be provided: {0}.’;     JS_RESOURCES[‘validation.password’] = ‘Password cannot be empty or contain only spaces.’;     JS_RESOURCES[‘validation.mismatch’] = ‘The values entered do not match: {0}.\nConfirm: {0}.’;     JS_RESOURCES[‘validation.percent’] = ‘A valid percent value between 0 and 100 must be entered.’;     JS_RESOURCES[‘validation.maximum_length.no_name.plural’] = ‘Must not contain more than {0} characters.\nReduce the size of the input by {1} characters.’;     JS_RESOURCES[‘field_name.substitute’] = ‘\’\'{0}\’\’ input field’;     JS_RESOURCES[‘validation.invalid_value’] = ‘Invalid numeric value provided: {0}.’;     JS_RESOURCES[‘validation.required’] = ‘A value must be provided: {0}.’;     JS_RESOURCES[‘validate.alignment.missing.content’] = ‘You selected alignments but did not select any alignable content to copy.’;     JS_RESOURCES[‘active.filter.free.form.text.blank’] = ‘Specify a value for the search text field’;     JS_RESOURCES[‘validation.system_role.reserve’] = ‘”bb” is not permitted at the beginning of a role ID.’;     JS_RESOURCES[‘validation.date_past’] = ‘The end date cannot be earlier than the start date.’;     JS_RESOURCES[‘confirm.delete_item_value’] = ‘This item {0} will be deleted. Continue?’;     JS_RESOURCES[‘validation.invalid_chars’] = ‘Contains illegal characters: {0}.\nDelete these characters: {1}’;     JS_RESOURCES[‘hide.helptext’] = ‘Hide Help Text’;     JS_RESOURCES[‘validate.range.lessthen.str’] = ‘Less Than {0}’;     JS_RESOURCES[‘validate.login.invalid.username.or.pass’] = ‘Enter a username and password.’;     JS_RESOURCES[‘validation.date_past.confirm’] = ‘The time is in the past.\nContinue with this time?’;     JS_RESOURCES[‘validation.negative’] = ‘A valid non-negative value must be entered: {0}.’;     JS_RESOURCES[‘validation.url’] = ‘A valid URL (for example, http://www.myschool.edu) must be entered.’;     JS_RESOURCES[‘validate.range.overlap’] = ‘criteria ({0}) overlaps criteria ({1}).’;     JS_RESOURCES[‘validate.range.between.str’] = ‘Between {0} and {1}’;     JS_RESOURCES[‘validation.portal.tool.items.remove’] = ‘Delete: {0}?’;     JS_RESOURCES[‘validation.association.refresh.confirm’] = ‘The associated items information might have been updated.\nClick \’OK\’ to refresh the list or click \’Cancel\’ to keep the current page.’;     JS_RESOURCES[‘validate.enrolloptions.error.codeconflict’] = ‘The Access Code Enrollment option conflicts with the selection of {instructor} Led enrollment.’;     JS_RESOURCES[‘list.checkToSelectAllItems’] = ‘Check to select all items’;     JS_RESOURCES[‘validation.option.required’] = ‘At least one option must be selected from the list.’;     JS_RESOURCES[‘active.filter.changed.alert’] = ‘criteria now contains’;     JS_RESOURCES[‘vtbe.artifact.footer.validate.nameIfSaveArtifact’] = ‘Specify a Name in order to Save as a Reusable Object.’;     JS_RESOURCES[‘validate.invalidate.number’] = ‘Please input valid number instead of {0}.’;     JS_RESOURCES[‘validation.valid_course_id’] = ‘Course id contains illegal characters or multibyte characters.’;     JS_RESOURCES[‘assessment.incomplete.confirm’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the test. Click Ok to submit assessment.’;     JS_RESOURCES[‘validate.enrolloptions.error.nooption’] = ‘Warning: Choose either the {instructor} Led or the Self-Enrollment option.’;     JS_RESOURCES[‘validation.date_equal’] = ‘The start date cannot be equal to the end date.’;     JS_RESOURCES[‘validation.cmp_field.rejected’] = ‘The {0} cannot be used without a corresponding {1} value.’;     JS_RESOURCES[‘validation.time.required’] = ‘A complete time value must be provided: {0}.’;     JS_RESOURCES[‘validation.integer_number’] = ‘A valid integer numeric value must be entered: {0}.’;     JS_RESOURCES[‘validation.maximum_length’] = ‘Must not contain more than 255 characters’;     JS_RESOURCES[‘validate.enrolloptions.error.emailrequestconflict’] = ‘The selected email enrollment option conflicts with the self-enrollment selection.’;     JS_RESOURCES[‘validate.range.morethen.str’] = ‘More Than {0}’;     JS_RESOURCES[‘invalid_char.space’] = ‘space’;     JS_RESOURCES[‘notification.submit’] = ‘Action already submitted.\nWait until the action is complete.’;     JS_RESOURCES[‘validation.plain_text.confirm’] = ‘To display equations correctly in this document, Smart Text or HTML format must be selected.\nClick \’OK\’ to save in selected Plain Text format or click \’Cancel\’ to select a new format.’;     JS_RESOURCES[‘validation.allow_negtive.percent’] = ‘A valid percent value between -100 and 100 must be entered.’;     JS_RESOURCES[‘invalid_char.comma’] = ‘comma’;     JS_RESOURCES[‘confirm.remove_item’] = ‘This action is final and cannot be undone. Continue?’;     JS_RESOURCES[‘list.uncheckToDeselectAllItems’] = ‘Uncheck to deselect all items’;     JS_RESOURCES[‘validation.maximum_length.singular’] = ‘Must not contain more than {1} characters: {0}.\nReduce the size of the input by one character.’;     JS_RESOURCES[‘vtbe.artifact.footer.validate.saveLocationIfSaveArtifact’] = ‘Specify a location for the Reusable Object.’;     JS_RESOURCES[‘validation.minimum_length’] = ‘A minimum of {0} characters must be entered: {1}.’;     JS_RESOURCES[‘assessment.incomplete.confirm.survey’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the survey. Click Ok to submit assessment.’;     JS_RESOURCES[‘validation.image_type’] = ‘Unknown image type: {0}. Image may not display correctly.’;     JS_RESOURCES[‘validate.invalidate.number.space’] = ‘Space’;      JS_RESOURCES.getString = i18n_get_string;     JS_RESOURCES.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_JS_RESOURCES();     var LOCALE_SETTINGS = new Object();  function _init_bundle_LOCALE_SETTINGS() {      LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_FIELD_ORDER’] = ‘STREET_1 STREET_2 CITY STATE ZIP_CODE COUNTRY’;     LOCALE_SETTINGS[‘number_format.exponent’] = ‘eE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.YEAR_CHARACTER.03255’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.2’] = ‘{1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_MONTH.03255’] = ‘ddd’;     LOCALE_SETTINGS[‘BBI18N.SOLARIS_CHARSET’] = ‘ISO8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.1’] = ‘{0}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.internal_date_format’] = ‘MM/dd/yy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_MONTH.03259’] = ‘MMMM yyyy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.TIME_ORDER.00519’] = ‘HMP’;     LOCALE_SETTINGS[‘float.format’] = ‘^(([0-9]{1,3}(\\,[0-9]{3})*)|[0-9]*)(\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.SORT_COLUMN’] = ‘familyName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT’] = ‘{1} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_SHORT.02097’] = ‘SUN MON TUE WED THU FRI SAT’;     LOCALE_SETTINGS[‘float.allow.negative.format’] = ‘^((([-]?[0-9]{1,3}(\\,[0-9]{3})*)|[-]?[0-9]*)(\\.[0-9]+)?|\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TYPE’] = ‘GREGORIAN’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GIVEN_INITIAL_FAMILY_NAME’] = ‘{4} {3}’;     LOCALE_SETTINGS[‘efloat.format’] = ‘^[+-]?[0-9]*(\\.[0-9]+)?([eE][+-]?[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_WEEK.03260’] = ‘MMM d[ yyyy]{ \’—\'[ MMM] d yyyy}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL.02100’] = ‘January February March April May June July August September October November December’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI_LOCALIZED.00521’] = ‘NO’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.LONG’] = ‘{0} {1} {2} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL_HIJRI.02100’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’al-Awwal,Rabīʿ\’ath-ThānÄ«,Jumādā\’al-Ūlā,Jumādā\’ath-Thāniya,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_NAME.03169’] = ‘ARIAL.TTF’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.WORK_FIELD_ORDER’] = ‘JOB_TITLE DEPARTMENT COMPANY B_PHONE_1 B_PHONE_2 B_FAX’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GREETING’] = ‘Welcome, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT.00520’] = ‘Jan Feb  Mar Apr  May Jun Jul Aug Sep Oct Nov Dec’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_SIZE.03168’] = ‘8’;     LOCALE_SETTINGS[‘number_format.thousands_sep’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_WEEK.03256’] = ‘ddd M/d’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT_SURNAME’] = ‘{3}, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.AM_PM.00522’] = ‘AM PM’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DATE_ORDER.00519’] = ‘MDY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.PHONE_FIELD_ORDER’] = ‘H_PHONE_1 H_PHONE_2 H_FAX M_PHONE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_MIN.02099’] = ‘Su Mo Tu We Th Fr Sa’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.24HR_SUPPORT.03208’] = ‘0’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_PATH.03170’] = ‘C:/WINNT/Fonts’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.FIRST_DAY_OF_WEEK.03207’] = ‘0’;     LOCALE_SETTINGS[‘BBI18N.WINDOWS_CHARSET’] = ‘ISO-8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT_HIJRI.00520’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’I,Rabīʿ\’II,Jumādā\’I,Jumādā\’II,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘BBI18N.LINUX_CHARSET’] = ‘iso88591’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_CHARACTER.03253’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_CHARACTER.03254’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN_ORDER’] = ‘title,givenName,middleName,familyName,suffix,otherName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_DAY.03258’] = ‘dddd, MMM d, yyyy’;     LOCALE_SETTINGS[‘number_format.decimal_point’] = ‘.’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAYS.00521′] = ’01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_FULL.02098’] = ‘Sunday Monday Tuesday Wednesday Thursday Friday Saturday’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.date_display_pattern’] = ‘MM/DD/YY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.EXTENDED_SURNAME’] = ‘{3}’;     LOCALE_SETTINGS[‘thousand.sep.format’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI.00521’] = ‘0 1 2 3 4 5 6 7 8 9’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_ORDER.07832’] = ‘street,city,region,postal_code,country’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_DAY.03257’] = ‘dddd M/d’;      LOCALE_SETTINGS.getString = i18n_get_string;     LOCALE_SETTINGS.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_LOCALE_SETTINGS();     var LOCALE_SETTINGS = new Object();  function _init_bundle_LOCALE_SETTINGS() {      LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_FIELD_ORDER’] = ‘STREET_1 STREET_2 CITY STATE ZIP_CODE COUNTRY’;     LOCALE_SETTINGS[‘number_format.exponent’] = ‘eE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.YEAR_CHARACTER.03255’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.2’] = ‘{1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_MONTH.03255’] = ‘ddd’;     LOCALE_SETTINGS[‘BBI18N.SOLARIS_CHARSET’] = ‘ISO8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.1’] = ‘{0}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.internal_date_format’] = ‘MM/dd/yy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_MONTH.03259’] = ‘MMMM yyyy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.TIME_ORDER.00519’] = ‘HMP’;     LOCALE_SETTINGS[‘float.format’] = ‘^(([0-9]{1,3}(\\,[0-9]{3})*)|[0-9]*)(\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.SORT_COLUMN’] = ‘familyName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT’] = ‘{1} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_SHORT.02097’] = ‘SUN MON TUE WED THU FRI SAT’;     LOCALE_SETTINGS[‘float.allow.negative.format’] = ‘^((([-]?[0-9]{1,3}(\\,[0-9]{3})*)|[-]?[0-9]*)(\\.[0-9]+)?|\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TYPE’] = ‘GREGORIAN’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GIVEN_INITIAL_FAMILY_NAME’] = ‘{4} {3}’;     LOCALE_SETTINGS[‘efloat.format’] = ‘^[+-]?[0-9]*(\\.[0-9]+)?([eE][+-]?[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_WEEK.03260’] = ‘MMM d[ yyyy]{ \’—\'[ MMM] d yyyy}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL.02100’] = ‘January February March April May June July August September October November December’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI_LOCALIZED.00521’] = ‘NO’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.LONG’] = ‘{0} {1} {2} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL_HIJRI.02100’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’al-Awwal,Rabīʿ\’ath-ThānÄ«,Jumādā\’al-Ūlā,Jumādā\’ath-Thāniya,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_NAME.03169’] = ‘ARIAL.TTF’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.WORK_FIELD_ORDER’] = ‘JOB_TITLE DEPARTMENT COMPANY B_PHONE_1 B_PHONE_2 B_FAX’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GREETING’] = ‘Welcome, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT.00520’] = ‘Jan Feb  Mar Apr  May Jun Jul Aug Sep Oct Nov Dec’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_SIZE.03168’] = ‘8’;     LOCALE_SETTINGS[‘number_format.thousands_sep’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_WEEK.03256’] = ‘ddd M/d’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT_SURNAME’] = ‘{3}, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.AM_PM.00522’] = ‘AM PM’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DATE_ORDER.00519’] = ‘MDY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.PHONE_FIELD_ORDER’] = ‘H_PHONE_1 H_PHONE_2 H_FAX M_PHONE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_MIN.02099’] = ‘Su Mo Tu We Th Fr Sa’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.24HR_SUPPORT.03208’] = ‘0’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_PATH.03170’] = ‘C:/WINNT/Fonts’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.FIRST_DAY_OF_WEEK.03207’] = ‘0’;     LOCALE_SETTINGS[‘BBI18N.WINDOWS_CHARSET’] = ‘ISO-8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT_HIJRI.00520’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’I,Rabīʿ\’II,Jumādā\’I,Jumādā\’II,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘BBI18N.LINUX_CHARSET’] = ‘iso88591’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_CHARACTER.03253’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_CHARACTER.03254’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN_ORDER’] = ‘title,givenName,middleName,familyName,suffix,otherName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_DAY.03258’] = ‘dddd, MMM d, yyyy’;     LOCALE_SETTINGS[‘number_format.decimal_point’] = ‘.’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAYS.00521′] = ’01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_FULL.02098’] = ‘Sunday Monday Tuesday Wednesday Thursday Friday Saturday’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.date_display_pattern’] = ‘MM/DD/YY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.EXTENDED_SURNAME’] = ‘{3}’;     LOCALE_SETTINGS[‘thousand.sep.format’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI.00521’] = ‘0 1 2 3 4 5 6 7 8 9’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_ORDER.07832’] = ‘street,city,region,postal_code,country’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_DAY.03257’] = ‘dddd M/d’;      LOCALE_SETTINGS.getString = i18n_get_string;     LOCALE_SETTINGS.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_LOCALE_SETTINGS();

Debate the major challenges (e.g., legal requirements, cheaper manpower, global talent, human resource practices, etc.) that MNCs face when developing performance management processes within countries outside of the United States.From the e-Activity, determine whether the national culture of the chosen country trumps the organizational culture of the chosen MNC, or vice versa. Next, assess the extent to which the selected organization has overcome any of its cultural challenges. Justify your response.

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#courseMenuPalette h3 a, #previewCourseMenu h3 a, .navPaletteContent h3 a.submenuLink:before, .navPaletteContent h3 a.submenuLink_active:before, #courseMenuPalette div.navPaletteContent ul li a span, #courseMenuPalette .navPaletteContent .subhead {   color: #FFFFFF;   text-shadow: none; }  #courseMenuPalette ul.courseMenu li.divider hr {   background-color: #FFFFFF; }  #courseMenuPalette ul.courseMenu li h4 {   color: #FFFFFF; }  #courseMenuPalette h4.treehead {   color: #FFFFFF; }  #courseMenuPalette div.navPaletteContent {   background-color: #4d4d4d; }  /*Active course menu view bubble stem*/ #courseMenuPalette .actionBarMicro .active > a:after {   border-bottom-color: #4d4d4d; }    .topGlobalLinks a.home{background-image:url(/images/console/icons/home_0.gif)}.bottom-buttons-home a{background-image:url(/images/console/icons/home_0.gif);background-repeat:no-repeat;background-position:50% 0}.topGlobalLinks 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Click Ok to save the incomplete answer.’;     JS_RESOURCES[‘common.list.separator.comma’] = ‘{0}, {1}’;     JS_RESOURCES[‘active.filter.search.terms’] = ‘Search Terms’;     JS_RESOURCES[‘validation.maximum_length.plural’] = ‘Must not contain more than {1} characters: {0}.\nReduce the size of the input by {2} characters.’;     JS_RESOURCES[‘assessment.incomplete.confirm.backtrackProhibited’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the test. Click Ok to save the incomplete answer.’;     JS_RESOURCES[‘validation.multiSelect.minItems’] = ‘Multiselect box should contain at least {0} number of items.’;     JS_RESOURCES[‘validation.cmp_field.required’] = ‘A value must be provided for {0}\nwhen {1} field is not empty’;     JS_RESOURCES[‘warning.email’] = ‘Email address is a recommended field. Users will be unable to use parts of the system without an email address.’;     JS_RESOURCES[‘validation.maximum_length.no_name.singular’] = ‘Must not contain more than {0} characters.\nReduce the size of the input by one character.’;     JS_RESOURCES[‘validation.multiSelect.maxItems’] = ‘Multiselect box should not contain more than {0} number of items.’;     JS_RESOURCES[‘validation.number’] = ‘A valid numeric value must be entered: {0}.’;     JS_RESOURCES[‘portalmodule.section.remove’] = ‘Delete: {0}?’;     JS_RESOURCES[‘show.helptext’] = ‘Show Help Text’;     JS_RESOURCES[‘validation.date.required’] = ‘A complete date value must be provided: {0}.’;     JS_RESOURCES[‘validation.password’] = ‘Password cannot be empty or contain only spaces.’;     JS_RESOURCES[‘validation.mismatch’] = ‘The values entered do not match: {0}.\nConfirm: {0}.’;     JS_RESOURCES[‘validation.percent’] = ‘A valid percent value between 0 and 100 must be entered.’;     JS_RESOURCES[‘validation.maximum_length.no_name.plural’] = ‘Must not contain more than {0} characters.\nReduce the size of the input by {1} characters.’;     JS_RESOURCES[‘field_name.substitute’] = ‘\’\'{0}\’\’ input field’;     JS_RESOURCES[‘validation.invalid_value’] = ‘Invalid numeric value provided: {0}.’;     JS_RESOURCES[‘validation.required’] = ‘A value must be provided: {0}.’;     JS_RESOURCES[‘validate.alignment.missing.content’] = ‘You selected alignments but did not select any alignable content to copy.’;     JS_RESOURCES[‘active.filter.free.form.text.blank’] = ‘Specify a value for the search text field’;     JS_RESOURCES[‘validation.system_role.reserve’] = ‘”bb” is not permitted at the beginning of a role ID.’;     JS_RESOURCES[‘validation.date_past’] = ‘The end date cannot be earlier than the start date.’;     JS_RESOURCES[‘confirm.delete_item_value’] = ‘This item {0} will be deleted. Continue?’;     JS_RESOURCES[‘validation.invalid_chars’] = ‘Contains illegal characters: {0}.\nDelete these characters: {1}’;     JS_RESOURCES[‘hide.helptext’] = ‘Hide Help Text’;     JS_RESOURCES[‘validate.range.lessthen.str’] = ‘Less Than {0}’;     JS_RESOURCES[‘validate.login.invalid.username.or.pass’] = ‘Enter a username and password.’;     JS_RESOURCES[‘validation.date_past.confirm’] = ‘The time is in the past.\nContinue with this time?’;     JS_RESOURCES[‘validation.negative’] = ‘A valid non-negative value must be entered: {0}.’;     JS_RESOURCES[‘validation.url’] = ‘A valid URL (for example, http://www.myschool.edu) must be entered.’;     JS_RESOURCES[‘validate.range.overlap’] = ‘criteria ({0}) overlaps criteria ({1}).’;     JS_RESOURCES[‘validate.range.between.str’] = ‘Between {0} and {1}’;     JS_RESOURCES[‘validation.portal.tool.items.remove’] = ‘Delete: {0}?’;     JS_RESOURCES[‘validation.association.refresh.confirm’] = ‘The associated items information might have been updated.\nClick \’OK\’ to refresh the list or click \’Cancel\’ to keep the current page.’;     JS_RESOURCES[‘validate.enrolloptions.error.codeconflict’] = ‘The Access Code Enrollment option conflicts with the selection of {instructor} Led enrollment.’;     JS_RESOURCES[‘list.checkToSelectAllItems’] = ‘Check to select all items’;     JS_RESOURCES[‘validation.option.required’] = ‘At least one option must be selected from the list.’;     JS_RESOURCES[‘active.filter.changed.alert’] = ‘criteria now contains’;     JS_RESOURCES[‘vtbe.artifact.footer.validate.nameIfSaveArtifact’] = ‘Specify a Name in order to Save as a Reusable Object.’;     JS_RESOURCES[‘validate.invalidate.number’] = ‘Please input valid number instead of {0}.’;     JS_RESOURCES[‘validation.valid_course_id’] = ‘Course id contains illegal characters or multibyte characters.’;     JS_RESOURCES[‘assessment.incomplete.confirm’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the test. Click Ok to submit assessment.’;     JS_RESOURCES[‘validate.enrolloptions.error.nooption’] = ‘Warning: Choose either the {instructor} Led or the Self-Enrollment option.’;     JS_RESOURCES[‘validation.date_equal’] = ‘The start date cannot be equal to the end date.’;     JS_RESOURCES[‘validation.cmp_field.rejected’] = ‘The {0} cannot be used without a corresponding {1} value.’;     JS_RESOURCES[‘validation.time.required’] = ‘A complete time value must be provided: {0}.’;     JS_RESOURCES[‘validation.integer_number’] = ‘A valid integer numeric value must be entered: {0}.’;     JS_RESOURCES[‘validation.maximum_length’] = ‘Must not contain more than 255 characters’;     JS_RESOURCES[‘validate.enrolloptions.error.emailrequestconflict’] = ‘The selected email enrollment option conflicts with the self-enrollment selection.’;     JS_RESOURCES[‘validate.range.morethen.str’] = ‘More Than {0}’;     JS_RESOURCES[‘invalid_char.space’] = ‘space’;     JS_RESOURCES[‘notification.submit’] = ‘Action already submitted.\nWait until the action is complete.’;     JS_RESOURCES[‘validation.plain_text.confirm’] = ‘To display equations correctly in this document, Smart Text or HTML format must be selected.\nClick \’OK\’ to save in selected Plain Text format or click \’Cancel\’ to select a new format.’;     JS_RESOURCES[‘validation.allow_negtive.percent’] = ‘A valid percent value between -100 and 100 must be entered.’;     JS_RESOURCES[‘invalid_char.comma’] = ‘comma’;     JS_RESOURCES[‘confirm.remove_item’] = ‘This action is final and cannot be undone. Continue?’;     JS_RESOURCES[‘list.uncheckToDeselectAllItems’] = ‘Uncheck to deselect all items’;     JS_RESOURCES[‘validation.maximum_length.singular’] = ‘Must not contain more than {1} characters: {0}.\nReduce the size of the input by one character.’;     JS_RESOURCES[‘vtbe.artifact.footer.validate.saveLocationIfSaveArtifact’] = ‘Specify a location for the Reusable Object.’;     JS_RESOURCES[‘validation.minimum_length’] = ‘A minimum of {0} characters must be entered: {1}.’;     JS_RESOURCES[‘assessment.incomplete.confirm.survey’] = ‘The following questions may be incomplete:\n {0}\nClick cancel to return to the survey. Click Ok to submit assessment.’;     JS_RESOURCES[‘validation.image_type’] = ‘Unknown image type: {0}. Image may not display correctly.’;     JS_RESOURCES[‘validate.invalidate.number.space’] = ‘Space’;      JS_RESOURCES.getString = i18n_get_string;     JS_RESOURCES.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_JS_RESOURCES();     var LOCALE_SETTINGS = new Object();  function _init_bundle_LOCALE_SETTINGS() {      LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_FIELD_ORDER’] = ‘STREET_1 STREET_2 CITY STATE ZIP_CODE COUNTRY’;     LOCALE_SETTINGS[‘number_format.exponent’] = ‘eE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.YEAR_CHARACTER.03255’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.2’] = ‘{1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_MONTH.03255’] = ‘ddd’;     LOCALE_SETTINGS[‘BBI18N.SOLARIS_CHARSET’] = ‘ISO8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.1’] = ‘{0}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.internal_date_format’] = ‘MM/dd/yy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_MONTH.03259’] = ‘MMMM yyyy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.TIME_ORDER.00519’] = ‘HMP’;     LOCALE_SETTINGS[‘float.format’] = ‘^(([0-9]{1,3}(\\,[0-9]{3})*)|[0-9]*)(\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.SORT_COLUMN’] = ‘familyName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT’] = ‘{1} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_SHORT.02097’] = ‘SUN MON TUE WED THU FRI SAT’;     LOCALE_SETTINGS[‘float.allow.negative.format’] = ‘^((([-]?[0-9]{1,3}(\\,[0-9]{3})*)|[-]?[0-9]*)(\\.[0-9]+)?|\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TYPE’] = ‘GREGORIAN’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GIVEN_INITIAL_FAMILY_NAME’] = ‘{4} {3}’;     LOCALE_SETTINGS[‘efloat.format’] = ‘^[+-]?[0-9]*(\\.[0-9]+)?([eE][+-]?[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_WEEK.03260’] = ‘MMM d[ yyyy]{ \’—\'[ MMM] d yyyy}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL.02100’] = ‘January February March April May June July August September October November December’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI_LOCALIZED.00521’] = ‘NO’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.LONG’] = ‘{0} {1} {2} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL_HIJRI.02100’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’al-Awwal,Rabīʿ\’ath-ThānÄ«,Jumādā\’al-Ūlā,Jumādā\’ath-Thāniya,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_NAME.03169’] = ‘ARIAL.TTF’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.WORK_FIELD_ORDER’] = ‘JOB_TITLE DEPARTMENT COMPANY B_PHONE_1 B_PHONE_2 B_FAX’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GREETING’] = ‘Welcome, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT.00520’] = ‘Jan Feb  Mar Apr  May Jun Jul Aug Sep Oct Nov Dec’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_SIZE.03168’] = ‘8’;     LOCALE_SETTINGS[‘number_format.thousands_sep’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_WEEK.03256’] = ‘ddd M/d’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT_SURNAME’] = ‘{3}, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.AM_PM.00522’] = ‘AM PM’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DATE_ORDER.00519’] = ‘MDY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.PHONE_FIELD_ORDER’] = ‘H_PHONE_1 H_PHONE_2 H_FAX M_PHONE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_MIN.02099’] = ‘Su Mo Tu We Th Fr Sa’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.24HR_SUPPORT.03208’] = ‘0’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_PATH.03170’] = ‘C:/WINNT/Fonts’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.FIRST_DAY_OF_WEEK.03207’] = ‘0’;     LOCALE_SETTINGS[‘BBI18N.WINDOWS_CHARSET’] = ‘ISO-8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT_HIJRI.00520’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’I,Rabīʿ\’II,Jumādā\’I,Jumādā\’II,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘BBI18N.LINUX_CHARSET’] = ‘iso88591’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_CHARACTER.03253’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_CHARACTER.03254’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN_ORDER’] = ‘title,givenName,middleName,familyName,suffix,otherName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_DAY.03258’] = ‘dddd, MMM d, yyyy’;     LOCALE_SETTINGS[‘number_format.decimal_point’] = ‘.’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAYS.00521′] = ’01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_FULL.02098’] = ‘Sunday Monday Tuesday Wednesday Thursday Friday Saturday’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.date_display_pattern’] = ‘MM/DD/YY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.EXTENDED_SURNAME’] = ‘{3}’;     LOCALE_SETTINGS[‘thousand.sep.format’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI.00521’] = ‘0 1 2 3 4 5 6 7 8 9’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_ORDER.07832’] = ‘street,city,region,postal_code,country’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_DAY.03257’] = ‘dddd M/d’;      LOCALE_SETTINGS.getString = i18n_get_string;     LOCALE_SETTINGS.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_LOCALE_SETTINGS();     var LOCALE_SETTINGS = new Object();  function _init_bundle_LOCALE_SETTINGS() {      LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_FIELD_ORDER’] = ‘STREET_1 STREET_2 CITY STATE ZIP_CODE COUNTRY’;     LOCALE_SETTINGS[‘number_format.exponent’] = ‘eE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.YEAR_CHARACTER.03255’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.2’] = ‘{1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_MONTH.03255’] = ‘ddd’;     LOCALE_SETTINGS[‘BBI18N.SOLARIS_CHARSET’] = ‘ISO8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN.1’] = ‘{0}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.internal_date_format’] = ‘MM/dd/yy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_MONTH.03259’] = ‘MMMM yyyy’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.TIME_ORDER.00519’] = ‘HMP’;     LOCALE_SETTINGS[‘float.format’] = ‘^(([0-9]{1,3}(\\,[0-9]{3})*)|[0-9]*)(\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.SORT_COLUMN’] = ‘familyName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT’] = ‘{1} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_SHORT.02097’] = ‘SUN MON TUE WED THU FRI SAT’;     LOCALE_SETTINGS[‘float.allow.negative.format’] = ‘^((([-]?[0-9]{1,3}(\\,[0-9]{3})*)|[-]?[0-9]*)(\\.[0-9]+)?|\\.[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TYPE’] = ‘GREGORIAN’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GIVEN_INITIAL_FAMILY_NAME’] = ‘{4} {3}’;     LOCALE_SETTINGS[‘efloat.format’] = ‘^[+-]?[0-9]*(\\.[0-9]+)?([eE][+-]?[0-9]+)?$’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_WEEK.03260’] = ‘MMM d[ yyyy]{ \’—\'[ MMM] d yyyy}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL.02100’] = ‘January February March April May June July August September October November December’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI_LOCALIZED.00521’] = ‘NO’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.LONG’] = ‘{0} {1} {2} {3}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_FULL_HIJRI.02100’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’al-Awwal,Rabīʿ\’ath-ThānÄ«,Jumādā\’al-Ūlā,Jumādā\’ath-Thāniya,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_NAME.03169’] = ‘ARIAL.TTF’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.WORK_FIELD_ORDER’] = ‘JOB_TITLE DEPARTMENT COMPANY B_PHONE_1 B_PHONE_2 B_FAX’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.GREETING’] = ‘Welcome, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT.00520’] = ‘Jan Feb  Mar Apr  May Jun Jul Aug Sep Oct Nov Dec’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_SIZE.03168’] = ‘8’;     LOCALE_SETTINGS[‘number_format.thousands_sep’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_WEEK.03256’] = ‘ddd M/d’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.SHORT_SURNAME’] = ‘{3}, {1}’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.AM_PM.00522’] = ‘AM PM’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DATE_ORDER.00519’] = ‘MDY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.PHONE_FIELD_ORDER’] = ‘H_PHONE_1 H_PHONE_2 H_FAX M_PHONE’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_MIN.02099’] = ‘Su Mo Tu We Th Fr Sa’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.24HR_SUPPORT.03208’] = ‘0’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.REPORT_FONT_PATH.03170’] = ‘C:/WINNT/Fonts’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.FIRST_DAY_OF_WEEK.03207’] = ‘0’;     LOCALE_SETTINGS[‘BBI18N.WINDOWS_CHARSET’] = ‘ISO-8859-1’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_SHORT_HIJRI.00520’] = ‘Muḥarram,á¹¢afar,Rabīʿ\’I,Rabīʿ\’II,Jumādā\’I,Jumādā\’II,Rajab,ShaÊ¿bān,Ramaḍān,Shawwāl,DhÅ«\’al-QaÊ¿da,DhÅ«\’al-Ḥijja’;     LOCALE_SETTINGS[‘BBI18N.LINUX_CHARSET’] = ‘iso88591’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_CHARACTER.03253’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.MONTH_CHARACTER.03254’] = ”;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NAME.COLUMN_ORDER’] = ‘title,givenName,middleName,familyName,suffix,otherName’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_TITLE_FORMAT_DAY.03258’] = ‘dddd, MMM d, yyyy’;     LOCALE_SETTINGS[‘number_format.decimal_point’] = ‘.’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAYS.00521′] = ’01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.DAY_FULL.02098’] = ‘Sunday Monday Tuesday Wednesday Thursday Friday Saturday’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.date_display_pattern’] = ‘MM/DD/YY’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.EXTENDED_SURNAME’] = ‘{3}’;     LOCALE_SETTINGS[‘thousand.sep.format’] = ‘,’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.NUMBERS_HIJRI.00521’] = ‘0 1 2 3 4 5 6 7 8 9’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.ADDRESS_ORDER.07832’] = ‘street,city,region,postal_code,country’;     LOCALE_SETTINGS[‘LOCALE_SETTINGS.CALENDAR_COLUMN_FORMAT_DAY.03257’] = ‘dddd M/d’;      LOCALE_SETTINGS.getString = i18n_get_string;     LOCALE_SETTINGS.getFormattedString = i18n_get_formatted_string;  }  _init_bundle_LOCALE_SETTINGS();

Go to the Hofstede Centre’s Website, located at http://geert-hofstede.com/countries.html, and select one (1) country of your choosing from the drop-down menu. Review the six (6) cultural dimensions of the selected country. Next, use the Internet to research the organizational culture of one (1) multinational company (MNC) that conducts business within the selected country. Be prepared to discuss.

Please refer to the e-Activity to  complete this assignment. This  must be AT LEAST one page in length, work cited and NO PLAGIARISM!!

 
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Human Service 600 Words

Allen E. Ivey

Mary Bradford Ivey

Carlos P. Zalaquett

 

Counseling in a Multicultural World

3nd Edition

 

Essentials of Intentional

Interviewing

Chapter 7

HOW TO CONDUCT A FIVE-STAGE COUNSELING SESSION USING ONLY LISTENING SKILLS

 

Chapter Goals

Develop further competence with the basic listening sequence (BLS), the foundation of effective interviewing, counseling, and psychotherapy.

 

Understand and become competent in the five stages of the well-formed session: empathic relationship—story and strengths—goals—restory—action.

 

Learn the basic system of decisional counseling and how it relates to other theories of helping.

Chapter Goals

Conduct a complete decisional session using only listening skills and the five stages.

 

Have a good start on Rogerian person-centered counseling, as well as most other theories of counseling and therapy, through your awareness, knowledge, and skills with the basic listening sequence and the five stages.

Assess your current knowledge and competence:

Self-Assessment Quiz:

The chapter quiz will help you determine your current level of knowledge.

Portfolio of Competencies:

Fill out the downloadable Self-Evaluation Checklist to assess your existing knowledge and competence on the ideas and concepts presented in this chapter.

 

Take both before reading the chapter to determine baseline and again after to assess progress!

 

MindTap:

Web-based MindTap’s programs bring the concepts and skills to action with many practical exercises and supplements.

 

Watch the case studies, video clips of sessions, and interactive exercises presented in each chapter to make learning more meaningful and effective.

asic Listening Sequence

 

Integrates Several Key Skills

BLS Skills Usage
Open Questions begin the session
Closed Questions diagnosis and clarification
Encouragers evoke details throughout
Paraphrase reflect essence of client talk
Reflection of Feeling examine key emotions
Summary review and interviews
Attending and observation skills underlie the process.

 

Listen to clients using the BLS to obtain overall background of client’s story and learn about the facts, thoughts, feelings, and behaviors that go with the story.

 

Use checkouts to obtain feedback on the accuracy of your listening.

Clients will let you know how accurately you have listened.

 

Basic Listening Sequence

 

Using Only Listening Skills

 

 

BLS skills need not be used in a specific order.

The therapist needs to adapt the skills to meet client needs.

The counselor observes and flexes use of skills to support the client.

 

Basic Listening Sequence

 

Using Only Listening Skills

 

Empathic

Empathy

 

Five-Stage Interview

 

Using Only Listening Skills

 

Building rapport is critical before the client will trust you to help.

 

Structuring helps the client know how the interview will proceed.

 

Your ability to recognize and respect multicultural differences may be key to the success of your interview.

 

Empathic Relationship: Initiate Session

 

Five-Stage Interview

 

Listen to the client’s story–find out why the client is present.

 

Gather data about clients and their perceptions.

 

Focus on client strengths as well as client issues.

Story and Strengths: Gathering Data

 

Five-Stage Interview

 

Comp: Please change the two hyphens to an em dash

12

Don’t assume you and your client have the same goal.

 

Define the problem and the outcome in the language of the client.

 

Search for positive assets to help achieve the goal.

 

Five-Stage Interview

Goals: Set Goals Mutually

 

 

Encourage clients to find their own solutions.

 

Facilitate exploration of issues and solutions.

 

Generate alternatives.

 

Plan for action beyond the interview.

 

Five-Stage Interview

Restory: Explore and Create

 

 

Role-playing: practice new behaviors.

 

Homework: counselor assigns weekly tasks.

 

Family or group counseling: involve spouses or family members therapy.

 

Relapse prevention: identify and prevent high-risk situations threatening achieved change.

 

Follow-up and support: periodic checks on behavior maintenance.

Action: Conclude

 

Strategies for Client Change, Five-Stage Interview

 

 

Diversity includes multiple dimensions:

Ethnicity/race

Disabilities

Sexual orientation

Spirituality/religion

Individual differences

Demonstrate empathic understanding.

Be aware that you cannot fully enter the client’s experience.

 

 

Multiculturalism

 

The Impact of Diversity on Empathic Understanding

 

 

Notes are essential to professional work and required for clients’ records.

Avoid allowing writing to take precedence over listening.

Taking notes is only a problem if it makes the interviewer anxious.

With client permission, audio- or video-tape can be used.

Notes and recordings can be made available to the client.

 

Taking Interview Notes

 

 

Demystifying the counseling process

Attending, the first behavioral skill

Taking microskill learning home via action

Microtraining goes viral and multicultural

Transtheoretical character of microskills

Video your sessions

Becoming specific about multicultural issues

And now, neuroscience

To be continued

Demystifying counseling

 

Chapter 7

Skills Practice

A Practice Interview Using Only Listening Skills

Skills Practice

 

 

Find a volunteer client.

Review informed consent.

Obtain permission to audio- or videotape the session.

Take the client through the Five-Stage Interview.

 

Practice Exercise

Using Only Listening Skills

 

 

Review a transcript of the session and classify your comments as listening skills.

Ask a volunteer to review the recording or transcript of the session and use the Attending Behavior Feedback Form. (next slides)

Ask the client to complete the Client Feedback Form. (Chapter 1)

Practice Exercise

Using Only Listening Skills

 

 

Stage 1: Relationship

Describe the nature of the rapport.

Was rapport adequate to move to the next stage?

Did the interviewer provide structuring?

Stage 2: Story and Strength

Define concerns.

Identify assets.

Are only listening skills used?

Was at least one positive client asset identified?

Feedback Form

Using Only Listening Skills

 

 

Stage 3: Goals

Are only listening skills used?

Was at least one outcome or goal identified?

Stage 4: Restory

Are only listening skills used?

Were alternatives generated to address a solution?

Feedback Form

Using Only Listening Skills

 

 

Stage 5: Action

Generalize

Were specific plans made for after the session?

Were follow-up plans made?

Terminate

 

Feedback Form

Using Only Listening Skills

 

 

 

212 SECTION II Hearing Client Stories: How to Organize an Interview

! e importance of Stage 1 relationship and Stage 3 goal setting cannot be overempha- sized. If you and your client agree to mutual goals for Stage 3, you have a solid basis for trust and and actually reaching those goals.

Failure to treat is one of the most common causes of malpractice suits. Clients and coun- selors who agree on goals in a clear fashion have a direction and contract for the sessions. Jointly revise goals as necessary. Clients who participate in goal setting and understand the reasons for your helping interventions may be more likely to participate in the process and are more open to change. Keeping a joint written record of goals and progress toward them will help clarify the purpose and direction of counseling and provide accountability standards for insurance companies.

Stage 1. Relationship—Initiating the Session: Rapport, Trust Building, and Structuring (“Hello”) Building Rapport “Hello, _____.” A prime rule for establishing rapport is to use the client’s name and repeat it periodically through the session. Some interviewers give extensive attention to the rela- tionship (rapport) stage, whereas others simply assume rapport and start immediately. Introducing the interview and building rapport obviously are most important in the fi rst interview with a client. In some cases relationship building will be lengthy and blend into treatment.

FIGURE 8-1 The circle of interviewing stages.

Relationship

(Initiating the session: rapport and structuring)

A ct

io n

(T

er m

in at

in g:

g en

er al

iz in

g

an d

ac tin

g on

ne

w s

to rie

s)

Restory

{Working: exploring

alternatives, confronting

incongruities and

conflict, restorying)

Go als

 

(M utu

al go

al se

ttin g:

wh at

do es

th e c

lien t

wa nt

to ha

pp en

?)

S tory and strengths

(G athering the data

draw ing out stories,

concerns, problem s,

or issues)

Relationship, Positive Assets,

and Wellness

Ivey_09_ch8_p199-236.indd 212Ivey_09_ch8_p199-236.indd 212 11/25/08 2:42:18 AM11/25/08 2:42:18 AM

 

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Week 2 – Assignment

Week 2 – Assignment

 

Find Strategic Opportunities

Describe Abell’s three-dimensional business-definition model and explain where it can be utilized. Then, consider Reader’s Digest Association, publisher of Reader’s Digest, the largest circulation magazine in the world in 1992. As famous and as popular as its magazine and brand were at the time, the real value to the company was the huge database of subscribers that it had (around 50 million readers). It has used that database to sell various products such as condensed books and other publications, videos, CDs, and so on. Using Abell’s model, explain what other products it could send down this distribution channel which would be amenable to mail order and that would appeal to its subscriber base.

In addition to the text, you must use at least one scholarly source. Your paper must be two to three pages in length (excluding a cover page and reference page) and formatted according to APA style guidelines as outlined in the Ashford Writing Center.

 
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REPLY TO CLASSMATES DISCUSSION

PLEASE NUMBER EACH QUESTION……

 

1. As the CEO of an organization, you just learned that the information technology (IT) security department hired a convicted hacker who used to write malicious code as a security consultant. Would you overturn this decision? Why, or why not?

PLEASE EXPLAIN WHY YOU AGREE WITH MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS? (A MINIMUM OF 100 WORDS)

As the CEO I don’t think I would overturn the decision. I believe everyone deserves a second chance and this would be his or her chance to redeem themselves. Not only that he or she could be useful to our organization because we could get guidance from him or her as to how they used the malicious code and what we could do to prevent it from happening to my company. Before I make the final decision, I would consult board members and my legal team just in case I change my mind about overturning the decision to hire him or her. All convicted hackers don’t get out and make the same mistakes.

2. Continuous advancements in technology are deeply affecting the way businesses are managed. Do you think technology (the Internet, for example) should radically alter the fundamental strategies and organizational structures of companies? Or do you think companies can simply graft new strategies and structures onto existing ones? How have innovations in technology affected your life and the way you do business?

PLEASE EXPLAIN WHY YOU AGREE WITH MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS? (A MINIMUM OF 125 WORDS)

Due to the continuous advancements in technology the traditional organization structures do not effectively accommodate the workforce and should be altered to adapt to the changes that technology brings about.  Technology has improved efficiency, decreased labor requirements, decreased and even eliminated some job functions, and has increased overall productivity. Because of these changes, organization structures are currently being modified to include department restructuring, job additions and eliminations, as well as job position changes to include telecommuting, global based work and artificial intelligence.

Innovations in technology have greatly affected my life.  The Smart phone is one piece of technology that has completely changed the way I do business as well as manage my personal life.  I use my phone to hold global meetings, view and respond to email and voice mail, access web-sites, attend web-based training, to shop, order food, summons a taxi, watch tv, get driving directions/traffic updates, and listen to the radio.  Additionally, I can also have a Doctor’s visit right in my home virtually!

3. Identify the THREE TYPES of data and give an example of each TYPE. Do not be tempted to give examples of SOURCES of the data such as the UCR or NIBRS or NCVS. The correct direction is NOT Qualitative and Quantitative. These are categories of data true enough but would be a different discussion.

a) What are the strengths and weaknesses of each type?

b) Which one is best? Explain why you chose that one.

c) Identify one weakness of the predominant TYPE and use of data in the tracking of crime.

d) Explain why that is an inherent weakness or provide s possible solution or improvement for that deficiency

PLEASE EXPLAIN WHY YOU AGREE WITH MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS? (A MINIMUM OF 125 WORDS)

According to experience from taking Introduction to Criminal Justice the three types of data that are measured about crimes are Official Data, Victim Data, and Self Reporting Data. Official data refers to crimes such as arrests and convictions that are known and documented by police agencies all over the world. Victim data refers to different data used about communicating with those individuals who have committed crimes to get information about their experience with the other criminals and the crime that was committed. Lastly self-report data refers to specific details about an individual who has been about of a crime or criminal activity. Self-reporting helps to measure the person attitude as it relates to crime, values such as the amount of income, education & family background, and behavior such as gender and racial.  I personally feel all of them play an important part as it relates to measuring crimes because each has advantage of gathering information. However, I feel self-report may poise as the weakest due to those individuals not being honest, being prideful, or over exaggerating the crime that was committed making themselves look innocence. I am sure It is a challenge to get accurate information from those individuals who have committed a crime especially repeated offenders however there are many that will tell the truth and make better decision.

4. David Butler considers whether the Texas City Explosion meets the description of a human-caused disaster resulting from the failure of complex systems. What is your opinion? Do you think this disaster fits the criteria of a failure of complex systems? Why, or why not? Discuss your reasoning.

PLEASE EXPLAIN WHY YOU AGREE WITH MY CLASSMATE RESPONSE TO THE ABOVE QUESTIONS? (A MINIMUM OF 125 WORDS)

Rubin defines human-caused disaster resulting from the failure of complex systems as those disaster that are the result of human interaction and development of complex interlaced systems (2012, p. 74). The definition is further explained to include various hazardous material and industrial incidents. The Texas City Explosion involved the hazardous materials of ammonium nitrate and petroleum. It was the result of processes and equipment designed by the operators of the Texas City port.

This disaster was a combination of multiple system failures in the prevention, mitigation, and response areas. The Port Authority failed to recognize the hazards of ammonium nitrate and put restrictions in place like the Port of Galveston (Rubin, 2012, p. 71). This would have reduced or eliminate the hazard. The other opportunity missed to mitigate the hazard was the planning of the development of the port and loading process. Loading explosive, hazardous materials in an area that manufacturing is established was a poor choice. Not only were other chemicals present to interact with the ammonium nitrate, the population of the area was increased, causing an increased loss of life.

The other system that failed was the response system. The whole volunteer fire department was killed in the initial explosion, and mutual aid plans did not appear to be in place. As will all disaster, the initial response creates another disaster on top of the disaster with all the well-meaning responders who self-deploy and do not have a good unified response plan. This created confusion in the Texas City Explosion and placed responders in harm’s way. Despite the lessons learned from every disaster, this system failure still occurs on most disaster scenes.

The Texas City Explosion was caused by human failures to prevent and mitigate the hazards. This clearly fits the definition of a human-caused disaster resulting from the failure of complex systems.

Rubin, C. B. (2012). Emergency management the American experience, 1900-2010(2nd ed.). Boca Raton, FL: CRC Press.

 
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Critical Thinking 3

Working individually, students should complete the “critical thinking” questions. This assignment is designed to incorporate the three unifying concepts of this course. These are

1) a “Human Capital” point of views. vs. a traditional Personnel Management point of view;

2) decision-making that is driven by Metrics and Analytics vs. emotional appeals; and

3) Partnerships between Line Leaders and HR Specialists vs. separate disjointed functional responsibilities held by each.

Each paper should be a minimum of 3–4 pages and comprehensively incorporate ALL of the questions in the assignment, as well as the associated readings. APA formatted and verified in Turnitin.

Critical Thinking

1. Does money motivate employees? Why or why not?

2. Why should compensation systems be equitable? How can an organization design an equitable compensation system?

3. Compare and contrast the four job evaluation methods. Give an example of an organization in which each of the four methods might provide an optimal strategic fit.

4. Discuss the pros and cons of employee pay being fixed versus variable and dependent on performance. How might such decisions impact recruiting, motivation, and retention?

5. Analyze your current job responsibilities. Determine whether the method by which you are compensated is appropriate.

6. Is performance-based pay effective? Why or why not? How can performance-based pay systems be better designed to ensure optimal results?

 
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Unit III Case Study – Collective Bargaining

Read Case Study 4-1, “Salting,” on pages 155-156 of your  textbook. Then,   address the following:

  1. Explain how   the company’s treatment of both the “covert” and “overt”       salts applications   for jobs compares to the recommended counter-salting      steps for   employers.
  2.  Would either   the “covert” or the “overt” salts in this case satisfy      the NLRB ruling that   applicants for employment must be genuinely interested      in seeking employment   before claiming protection under the NLRA?
  3.  Does the   company’s opposition to becoming a union shop indicate that      there was   anti-union animus in refusing to consider the “overt” salts for        employment?

Your response should be a minimum of  200 words per question.

sources   used, including the textbook, must be referenced; paraphrased and quoted   material must have accompanying citations in APA  format.

 
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Assignment 1: Strategy, Planning, And Selection

Assignment 1: Strategy, Planning, and Selection

Assume for this assignment that you are being highly considered for a director-level HR management position for a best-in-class national retailer. You are in the final phase of the interview process and must respond to the interview panel regarding specific questions and scenarios that will help them determine if you are a good fit for the new role. The company’s culture is centered on the effective development of strategy, plans, and selection criteria aimed at building and sustaining a competitive and profitable organization. It will be extremely important that you respond with a strategic mindset in order to convince the organization you are able to help them ensure the execution of the business strategy.

Write a six to seven (6-7) page paper in which you:

•Analyze different types of strategies (cost leadership, differentiation, and focus/niche) and select which one you would deem more appropriate for an “efficiency-minded” retail organization and explain your rationale. How would the selected strategy ultimately affect how HR does its job?

•Examine the four (4) approaches to job design/redesign and provide an example (not a definition) of each. Then, make a case to the interviewing panel on the importance of effective job design applications in supporting the overall strategic goals of the organization.

•Consider challenges and constraints associated with recruiting workers and identify and discuss at least two (2) issues. What advice would you give to ease your selected issues? Be specific.

•List and describe 2–3 candidate selection process ideas that might add value and overall effectiveness to the process. HINT: http://www.selectinternational.com/blog/bid/147051/5-Tips-for-Designing-an-Effective-Employee-Selection-System. Also, what problems should HR and management teams avoid during the selection process?

•Format your assignment according to these formatting requirements:

a.Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.

b.Include a cover page containing the title of the assignment (with running head), the student’s name, the professor’s name, the course title, and the date. The cover page is not included in the required page length.

c.Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length. Use the Strayer University Library at https://research.strayer.edu to locate additional sources to support your work.

The specific course outcomes associated with this assignment are:

•Assess the strategic role of human resource management and the components that provide a competitive advantage to the organization.

•Examine the human resource management functions of recruiting and selecting, and their importance to business strategy.

 
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Discuss The Relative Importance Of The Marketing Research Report To Other Stages In The Marketing Research Process.

ASSIGNMENT 8

BM380 Marketing Research

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the “Format Requirements page located at the beginning of this learning guide for specific format requirements.

Writing the Marketing Research Report

All of the work is almost done. You have designed your research project, collected and prepared your data, and analyzed the results. It is time to communicate your marketing research findings. In order to do so, you must be able to address the following:.

1. Discuss the relative importance of the marketing research report to other stages in the marketing research process.

2. Review the components of the elements of a marketing report. Then identify and differentiate the three major sections of a marketing research report.

3. Distinguish among the elements of results, conclusions, and recommendations.

4. What are some alternate ways researchers may report findings? What are some important things researchers should keep in mind when using alternate or innovative reporting vehicles?

 
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New Customers May Be Turned Over To Account-Servicing Salespeople Referred To As

Question 1

New customers may be turned over to account-servicing salespeople referred to as

Question options:

order-getters.

order-takers.

pioneers.

hunters.

Question 2

Which of the five personal selling approaches involves the highest level of adaptive selling?

Question options:

Stimulus response

Need satisfaction

Consultative selling

Mental states

Question 3

Which of the following is not one of the steps of the ADAPT questioning methodology?

Question options:

Assess the buyer’s situation.

Discover the buyer’s needs.

Activate the buying process.

Transition to the close.

Question 4

Salespeople who focus on gaining new customers are sometimes referred to as

Question options:

hunters.

farmers.

missionary salespeople.

detailers.

Question 5

Key presentation skills include all of the following except

Question options:

explaining the features and benefits of the product.

demonstrating the product.

producing additional information to reinforce claims made.

using audiovisual sales aides.

Question 6

Which of the following personal selling approaches focuses most on the buyer’s needs and strategic priorities?

Question options:

Stimulus response

Need satisfaction

Mental states

Consultative selling

Question 7

_______ is the process of helping customers reach their strategic goals by using the products, services, and expertise of the sales organization.

Question options:

Need satisfaction selling

Stimulus response selling

Contingency selling

Consultative selling

Question 8

_______ are salespeople who support the sales effort by providing information and performing other supplemental services.

Question options:

Hunters

Pioneers

Order-takers

Missionary salespeople

Question 9

________ is essentially a sequential approach to selling in which the salesperson leads the customer through stages in the buying process.

Question options:

Stimulus response selling

Mental states selling

Need satisfaction selling

Problem-solving selling

Question 10

Which one of the following is not a stage in the SPIN selling technique?

Question options:

Investigate the customer’s situation.

Determine the customer’s problem.

Discuss implications of the problem if it is left unattended.

Follow up the sale with additional product offerings.

Question 11

To be successful at trust-building, research indicates that salespeople should demonstrate all of the following characteristics except

Question options:

salesperson orientation.

competence.

dependability.

honesty.

Question 12

According to the trust-based relationship selling process framework, “discovering prospect’s needs” is a part of which component of the framework?

Question options:

Selling foundations

Selling strategy based on customer needs and value

Initiating customer relationships

Developing customer relationships

Question 13

As ________, salespeople stimulate sales cycles and help customers reach buying decisions as soon as reasonably possible.

Question options:

financial contributors

economic agents

change agents

communications agents

Question 14

The problem-solving view of personal selling is an extension of

Question options:

need satisfaction selling.

stimulus response selling.

contingency selling.

mental states selling.

Question 15

Which of the following statements pertaining to the stimulus response form of personal selling is true?

Question options:

The buyer takes a dominant role in the sales dialogue.

The stimulus response sales strategy can’t be used with a canned sales presentation.

The stimulus response sales strategy must be conducted in person because <br /> of the necessity for visual aids.

Key selling points can be sequenced in a logical order and likely <br /> questions and objections can be addressed before they’re voiced by the buyer.

Question 16

The generation of new business for the selling firm is associated with which type of salespeople?

Question options:

Hunters and pioneers

Order-getters and order-takers

Missionaries and detail salespeople

Pioneers and franchisers

Question 17

The mental states approach to personal selling assumes that buyers must be led through four mental states, which occur in this order:

Question options:

interest, attention, desire, action.

attention, desire, interest, action.

curiosity, interest, conviction, purchase.

attention, interest, desire, action.

Question 18

________ support the sales effort by setting up point-of-purchase displays, rotating stock, and keeping store personnel informed about new products and sales promotions.

Question options:

Order-getters

Order-takers

Missionary salespeople

Merchandisers

Question 19

In this selling position, the salesperson, sometimes referred to as a pioneer, is responsible for

Question options:

deciding which new territories to enter.

handling existing customer accounts.

answering routine customer inquiries.

adding new customers.

Question 20

Need satisfaction personal selling is based on the notion that

Question options:

customers need to be told what they want.

the customer needs to know what products the firm offers.

salespeople should be friendly because customers need to feel that they’re appreciated.

customers will be motivated to buy to satisfy particular needs.

 
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