Capstone Project: Preliminary Literature Review And Action Item Checklist

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Better life healthcare

 

Providing (Health) Care to Better Your Life

 

EXECUTIVE SUMMARY

 

Topic

The topic I showed was long-term healthcare management and provision of services for aging and disabled population.

About Better Life

Better Life Healthcare, LLP (“Better Life”) is a Arizona-based for-profit corporation based in Phoenix, Arizona. Better Life’s singular focus is to provide healthcare solutions for critically-ill and injured individuals. Accredited as a Nursing Care Center from The Joint Commission, one of the most prestigious classification in the healthcare industry, Better Life is recognized as a top-notch healthcare organization. With operations throughout the state, Better Life concentrates its efforts on offering its patients with the kind of care they would expect to receive at home.

 

Mission Statement

Better Life takes care of people, people who otherwise would be care-less. We focus on patients who have long-term debilitating injuries and ailments, nursing them back to health and preparing them for the next phase in life.

 

Services

Better Life provides hospice care, physical and mental therapy, pain management and out-patient surgical procedures for its patients. Better Life also has an orthodontist on-staff full-time, as well as health and wellness professionals like masseuses and acupuncturists. Better Life currently has an inventory of over 1,000 beds in 8 locations, an average of 125 beds per location.

 

Market

There are multiple Better Life facilities located in the Greater Phoenix and Greater Tucson areas. Last year we decided to open up a location in Flagstaff in order to service surrounding areas like Sedona, Williams and Prescott. There is a Better Life facility within a 90-minute drive for over 90% of the state’s population.

 

Revenue

One of our primary objectives is to provide quality care over financial performance. That is not to say that profitability isn’t important. Over the years, Better Life has discovered by offering a high-quality of product across the board (bed, furnishings and most importantly, care), it can charge a premium for its services.

This past year Better Life saw tremendous growth. Our revenue per facility exceeded $10 million, with expenses hovering under $5 million. Our per-bed revenue past $80,000 for the first time, an increase of 15% from the previous year. Profitability companywide increased 10%, allowing Better Life to increase its annual contribution to its Capital Improvement Plan (CIP) fund by $1 million.

 

Risks

As the population ages, the demands for care increases, leading to a decrease in the labor pool. A decrease in the labor pool fester intense competition for human capital, resulting in an uptick in wages and the resultant perks. Better Life is facing that level of competition, as everyone from multi-billion dollar Health Maintenance Organizations (HMOs) and corporations to the advent of the home-healthcare industry; is entering the marketplace looking to not only get a share, but to dominate.

 

In addition, due to the nature of what Better Life does and the economics behind it, it has been a struggle for us to diversify our business model. Based on the market research we have conducted, people of color generally do not accept the rationale behind a hospice, a trauma-care center, or a facility promoting long-term stay. Convincing a growing populace Better Life is a viable and healthy option to what is currently offered in the marketplace is one of its major priorities.

 

Use of Proceeds

Due to the overwhelming demand for our services, and the tremendous price pressures placed on how we provide said services, Better Life seek to raise $15 million to aid in its expansion efforts. These funds will be earmarked for the construction of 2 new facilities, the expansion of 2 more, the renovation of 4 aged properties; as well as operational expenses.

 

 

Outlook

Due to Better Life’s reputation and performance, there is no shortage of people interested in utilizing our services. All our facilities are filled to capacity, resulting in a waiting list over 1,500. As a result of this incredible demand, Better Life decided to invoke on a $20 million Capital Improvement Plan. The CIP includes the aforementioned construction, expansion and renovation of properties. Following the project, Better Life will have more than doubled its bed inventory to 2,100.

 

Resources

Resources I would use for my capstone project would be site from:

– New England Journal of Medicine

– American Medical Association

– United States Census Bureau

– Bureau of Labor Statistics

– National Center for Assisting Living

 
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Strategic Case Analysis HELP. A+++ Paper, Original Work, No Plagiarism Please. APA Format. 6-8 BODY PAGES, Abstract, Intro, Body, Conclusion, Reference Page

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In this assignment, you will analyze a strategic management case. This practice is a great way to understand and remember many strategic management concepts. You will read how others have applied strategic management and share your analysis of these decisions in a written report.

Choose a Comprehensive Case from your textbook THE CASE TO ANALYZE IS ATTACHED, and complete the following:

·        Summarize the case in no more than 3 paragraphs.

·        Analyze and evaluate the company’s actions.

·        What kind of specific global strategies are illustrated in this case?

·        What did you learn from reading about the company’s initiatives and expansion strategy?

Please submit your assignment.

Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.

 

For assistance with your assignment, please use your text, Web resources, and all course materials.

 
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Business Ethics: Pinto Fire Case

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Answer this case study , Follow all the instructions , properly citation, reference NO PLAGIARISM.

 

· Description

In 1978, three teenage girls were killed in a rear-end collision that resulted in the explosion of the struck Ford Pinto’s gas tank. Students will the use the facts of the case and their ethical judgment to determine the best course of action for Ford to take.

· Materials Required

Trevino, L. K., & Nelson, K. A. (2014). Managing business ethics: Straight talk about how to do it right (6th ed.). Hoboken, NJ: John Wiley & Sons, Inc.

§

§ Case study, Pinto Fires, pp.63-67 in the textbook.

Study and Learning Center. (2006). Answering a case study. Retrieved from https://www.dlsweb.rmit.edu.au/lsu/content/2_assessmenttasks/assess_tuts/case%20study_LL/answering.html
 

· Instructions

Review the process of analyzing a case study in Answering a Case Study, https://www.dlsweb.rmit.edu.au/lsu/content/2_assessmenttasks/assess_tuts/case%20study_LL/answering.html

Then review the case study on pages 63-67 of the text. You will apply your analysis from the article on it.

1. .  Proper introduction and conclusion to paper

2. Determine the issues raised in the readings, and in your personal observation and study, that you will focus on in your case study analysis.

 

a.      Identified the elements of the case study.

 

b.      Identify the methods of research used in the case study.

3. .   Make an argument for the course of action that Ford should take

4. Read the case study carefully, and gather from it information you will need for your analysis.

5. .  Information organized intelligently and holistically (i.e. not simply answers to questions)

6. Decide what course of action Ford should have taken. Describe your reasoning that led to your position and conclusion.

· Evaluation

The following rubric indicates those areas you should be focusing on in preparing your assignment, and how the instructor will weigh these components relative to one another.

Content (60%)

 

ACTIVITY/COMPETENCIES   DEMONSTRATED

% of Final Grade

 

1.

 

a.      Identified the elements of the case study.

/10

 

b.      Identify the methods of research used in the case study.

/10

 

c.      Evaluate the ethical elements of the case study methods in   this case.

/15

 

d. Support the   paper with appropriate sources, including at least two academic sources

/15

 

e.     Make an argument for the course of action that Ford should take.

/10

 

2.

Communication   (25%)

 

a.  Uses   language clearly and effectively

/10

 

b.    Information organized intelligently and holistically (i.e. not simply   answers to questions)

/10

 

c.  Proper   introduction and conclusion to paper

/5

 

3

Attention to   Detail (15%)

 

a.  APA   Formatting (title, headings & references)

/10

 

b.  Spelling   and grammar

/5

 

Total

 /100

 
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Discussion Board 400-500 WORDS HUMAN RESOURCE MANAGEMENT

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submit a thread of 400-500 words in response to the provided prompt for each forum. The thread must include a Scripture reference and at least 2 scholarly sources, plus the text—all in current APA format.

Topic: You are the senior Human Resources representative in a large organization with locations throughout the United States. The company has a long history of taking conservative views or positions on social issues. However, as economic compression strengthens, the senior leadership in the company recognizes that the conservative reputation of the organization is limiting entry in to various markets. The decision has been made to make changes throughout the organization’s approach to these issues, starting with its people programs. Specifically, the organization has selected to approve the offering of health benefits to domestic partners. You’ve been tasked with preparing the roll-out of this new initiative to the employees at all locations. Discuss how this will impact the organizations diversity training – what will need to change? Provide specific elements of how you will handle the concerns of current employees, over this new direction the leadership is taking. Finally, how will you personally balance this shift in the organizations’ direction, with your biblical worldview?

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W5: Written Case Analysis Paper – Training / Develp

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CASE STUDY: Training Jiffy Lube Service Technicians on New Products

Jiffy Lube International, the vehicle maintenance company, is committed to providing a fast, high-quality, worry-free service experience for its customers. Jiffy Lube’s technicians provide a number of services, including changing a vehicle’s oil, tire balancing, flushing cooling systems, and replacing worn-out windshield wipers. Jiffy Lube’s service technicians need to be up to date on the latest products and service requirements for cars and trucks and provide consistent, excellent, customer service. As a result, training is critical for Jiffy Lube’s success a top company priority for achieving continued operational excellence. One new product that has been introduced for cars and vehicles is synthetic motor oil, which is required by many new models but can benefit the engines of older models too. Although many car and truck manufacturers recommend that vehicle owners use specialty oils such as synthetic and high-mileage motor oils, Jiffy Lube found that the proportion of specialty oils sold was low. A needs assessment showed that service technicians were not knowledgeable about or effectively communicating the benefits of specialty motor oils. This suggested that training was necessary. It is difficult for Jiffy Lube’s service technicians, many who work for franchised stores, to attend face-to-face classes, making technology-delivered training a realistic learning solution. What knowledge, skills, or behaviors should the training focus on? What technology training method would you recommend for training the technicians on specialty oils? Why? Briefly describe the learning features you would include in the program and discuss why you recommend including them.

Source: Based on L. Freifeld, “Jiffy Lube revs up to no. 1,” training (January/February 2014): 30–38; www.jiffylube.com, website for Jiffy Lube.

 
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ASSIGNMENT INTRODUCTION Imagine You Are A Filing Clerk At A Local Hospital. You Work In Several Different Areas Of The Hospital, Including Some Physician’s Offices. Your Work Assignment This Week Will Take You To Four Different Offices On The Hospit

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      • ASSIGNMENT

         

        INTRODUCTION

        Imagine you are a filing clerk at a local hospital. You work in several different areas of the hospital, including some physician’s offices.

        Your work assignment this week will take you to four different offices on the hospital campus. Your job is to manually file in a large number of paper-based patient charts.

        As you are reviewing your work assignment and specifics, you realize that each of the four areas you are assigned file their patient charts in a different manner. The physician’s office files alphabetically by patient last name. The other hospital departments each use a different type of numeric filing: straight numeric, middle digit, and terminal digit.

        In order to be successful at this work assignment, you decide to practice the different types of filing methods. Complete this practice exercise to increase your comfort and confidence in the different filing methods.

        Instructions

        Paper-based health records are typically stored in a filing system (cabinet, shelving unit) for easy access and retrieval.  Health records are filed either alphabetically or numerically according to a numbering sequence. Electronic health records are also assigned an ID number and stored electronically.

 

  • Download the “Filing Assignment document”;
  • For each column, rearrange put the numbers in order for each type of numeric filing system (straight numeric, middle digit and terminal digit) AND arrange the names in alphabetical filing system according to the sample provided.

     

     

    Name:  ____________________

 

Numeric and Alphabetical Filing Assignment

 

 

 

  Straight Numeric Terminal-Digit Middle-Digit Alphabetical
1 8012 21-00-15 05-00-75 Ann Belding
2 8716 00-80-15 21-00-15 Beth Bryant
3 8915 00-89-15 65-01-29 Pamela Canter
4        
5        
6        
7        
8        
9        
10        
11        
12        
13        
14        
15        
16        
17        
18        
19        
20        
21        
22        
23        
24        
25        
26        
27        
28        
29        
30        

 

Directions:  Arrange the below numbers in straight numeric order. After you have completed the straight numeric order filing, do the same for terminal-digit, middle-digit, and alphabetical.  The answers to the first one have been inserted as an example as the how each section should be written.

 

  Straight Numeric Terminal/Middle – Digit Alphabetical
1 8716 05-00-75 Sally L. D’ Hanes
2 271375 00-89-16 Shane T. Di Cello
3 780528 00-87-16 Marianne Reiter
4 870528 27-13-75 Steven L. Mac Clure
5 291375 78-05-28 Tomas K. de Rosette
6 350528 87-05-28 Olivia Rae Gracia-Reiter
7 19015 29-13-75 Kevin Friedman
8 251375 35-05-28 Rev. Robin K. Scott
9 652575 01-90-15 Perry F. Valdez
10 680229 25-13-75 Victor R. Phillips
11 650528 65-25-75 Shanna K. Fried
12 670129 68-02-29 Michele Shire
13 660129 65-05-28 Jamie Wright
14 650129 67-01-29 Lori Johnson
15 984575 66-01-29 Pamela Canter
16 220528 65-01-29 Mark Houten
17 450528 98-45-75 Clara E. Rodgers
18 39015 22-05-28 Vince Derby
19 29015 45-05-28 Randall Feye
20 8915 03-90-15 Thomas Eells
21 329015 02-90-15 Raul Hernandez
22 334575 00-89-15 Norma L. Smith
23 374575 32-90-15 Angela Hearn
24 8012 33-45-75 Byran Jones
25 210015 37-45-75 Arron Milowski
26 974575 00-80-15 Stephen Mackenzie
27 109015 21-00-15 Norma J. Smith
28 239015 97-45-75 Ryan Schmitt
29 462789 10-90-15 Beth Bryant
30 704197 23-90-15 Ann Belding

 

 
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Read The Case And Answer The Questions:

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At the end of chapter 11 of this book: Managing Human Resources. (17th ed) Snell, S., Morris, S., & Bohlander, G. (2016)

You will find the following case study (“Adobe’s Family-Friendly Benefits: An Unexpected Backlash)

 

Read the case and answer the questions:

1 Do managers like Janis Blancero face a more complicated decision when evaluating the personal requests of employees versus evaluating employees’ individual work perforce? Explain.

2 Should Adobe establish a policy for granting flexible work schedules? Explain. If you answered yes, what might that policy contain?

If you were Janis Blancero, how would you resolve this dilemma? Explain.

 

Style (times, 12, double space, minimum of 1.5 pages without the cover page)

 
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Capstone Project: Preliminary Literature Review And Action Item Checklist

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Better life healthcare

 

Providing (Health) Care to Better Your Life

 

EXECUTIVE SUMMARY

 

Topic

The topic I showed was long-term healthcare management and provision of services for aging and disabled population.

About Better Life

Better Life Healthcare, LLP (“Better Life”) is a Arizona-based for-profit corporation based in Phoenix, Arizona. Better Life’s singular focus is to provide healthcare solutions for critically-ill and injured individuals. Accredited as a Nursing Care Center from The Joint Commission, one of the most prestigious classification in the healthcare industry, Better Life is recognized as a top-notch healthcare organization. With operations throughout the state, Better Life concentrates its efforts on offering its patients with the kind of care they would expect to receive at home.

 

Mission Statement

Better Life takes care of people, people who otherwise would be care-less. We focus on patients who have long-term debilitating injuries and ailments, nursing them back to health and preparing them for the next phase in life.

 

Services

Better Life provides hospice care, physical and mental therapy, pain management and out-patient surgical procedures for its patients. Better Life also has an orthodontist on-staff full-time, as well as health and wellness professionals like masseuses and acupuncturists. Better Life currently has an inventory of over 1,000 beds in 8 locations, an average of 125 beds per location.

 

Market

There are multiple Better Life facilities located in the Greater Phoenix and Greater Tucson areas. Last year we decided to open up a location in Flagstaff in order to service surrounding areas like Sedona, Williams and Prescott. There is a Better Life facility within a 90-minute drive for over 90% of the state’s population.

 

Revenue

One of our primary objectives is to provide quality care over financial performance. That is not to say that profitability isn’t important. Over the years, Better Life has discovered by offering a high-quality of product across the board (bed, furnishings and most importantly, care), it can charge a premium for its services.

This past year Better Life saw tremendous growth. Our revenue per facility exceeded $10 million, with expenses hovering under $5 million. Our per-bed revenue past $80,000 for the first time, an increase of 15% from the previous year. Profitability companywide increased 10%, allowing Better Life to increase its annual contribution to its Capital Improvement Plan (CIP) fund by $1 million.

 

Risks

As the population ages, the demands for care increases, leading to a decrease in the labor pool. A decrease in the labor pool fester intense competition for human capital, resulting in an uptick in wages and the resultant perks. Better Life is facing that level of competition, as everyone from multi-billion dollar Health Maintenance Organizations (HMOs) and corporations to the advent of the home-healthcare industry; is entering the marketplace looking to not only get a share, but to dominate.

 

In addition, due to the nature of what Better Life does and the economics behind it, it has been a struggle for us to diversify our business model. Based on the market research we have conducted, people of color generally do not accept the rationale behind a hospice, a trauma-care center, or a facility promoting long-term stay. Convincing a growing populace Better Life is a viable and healthy option to what is currently offered in the marketplace is one of its major priorities.

 

Use of Proceeds

Due to the overwhelming demand for our services, and the tremendous price pressures placed on how we provide said services, Better Life seek to raise $15 million to aid in its expansion efforts. These funds will be earmarked for the construction of 2 new facilities, the expansion of 2 more, the renovation of 4 aged properties; as well as operational expenses.

 

 

Outlook

Due to Better Life’s reputation and performance, there is no shortage of people interested in utilizing our services. All our facilities are filled to capacity, resulting in a waiting list over 1,500. As a result of this incredible demand, Better Life decided to invoke on a $20 million Capital Improvement Plan. The CIP includes the aforementioned construction, expansion and renovation of properties. Following the project, Better Life will have more than doubled its bed inventory to 2,100.

 

Resources

Resources I would use for my capstone project would be site from:

– New England Journal of Medicine

– American Medical Association

– United States Census Bureau

– Bureau of Labor Statistics

– National Center for Assisting Living

 
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I’d Hammer Out Freedom: Technology As Politics And Culture

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  • Our series of seven formal writing assignments is a developmental exercise designed to improve your analytical reading, writing, and thinking skills. To complete the assignment, you must write an essay answering a question about an assigned reading that we do not discuss in depth in our class discussion.
  • For your first essay, please write a two- to three-page (600-900 word) response to the following question:
  • In “I’d Hammer Out Freedom: Technology as Politics and Culture” (pp. 69-77), Richard Sclove argues that we should do more to acknowledge technology’s ‘polypotency.’ What does this term mean, why does Sclove think that it is important to acknowledge this characteristic of technology? Do you agree with Sclove that technology has this characteristic? Why or why not? If you agree that technology is polypotent, do you agree with Sclove that it is important that we address this fact as we reflect on our relationships with technologies? Why or why not?
  • Please ensure that your essay addresses each component of the assigned question and that your answer is well-organized, uses excellent, college-level prose, and makes judicious use of textual evidence.
 
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Effective Leadership

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Write an essay detailing a selected individual’s leadership style and approaches in relationship to his or her communication, using and applying various leadership methods and theories.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria.

  • Competency 1: Analyze business communication situations.
    • Analyze a leader’s methods of influence.
  • Competency 2: Analyze the interrelationships of communication within organizational systems.
    • Apply theories related to leadership styles to describe a leader’s communication.
    • Analyze a leader’s communication from a situational leadership perspective.
    • Describe a leader’s use of power bases in relationship to a leader’s communication.
  • Competency 3: Communicate effectively.
    • Write clearly to convey the intended content and follow APA rules for attributing sources

This assessment focuses on the ever evolving topics of organizational leadership and effective communication competencies:

  • Who are the truly influential leaders in our organizations and personal lives?
  • How do we each individually define leadership and how did we come to our current level of understanding?

SHOW LESS

Modern thought holds that true leadership versus management occurs when followers willingly choose to follow their leader out of a belief in their ability to manifest a well communicated mission, goal or outcome. Hamel and Prahalad (1996) write, “The role of leader as forecaster is to articulate a future so full of exciting possibilities that no one will be able to rest until it is achieved” (p. 186). According to Farren and Kaye (1996), “Leaders are bridges that connect people to the future. They include others’ visions in their own, building alliances and partnerships based on shared aspirations” (p. 187). True leadership results in shared realities and a sense of trust!

In addition, it has been suggested that potential followers engage in both conscious and unconscious evaluations of a potential leader, but they will only follow and strive to perform at their full potential if they believe this leader to be credible. To help support this theory, Bornstein and Smith (1996) have identified what they consider to be the Six Cs of Leadership Credibility:

  1. Conviction: The passion and commitment the person demonstrates toward his or her vision.
  2. Character: Consistent demonstration of integrity, honesty, respect, and trust.
  3. Care: Demonstration of concern for the personal and professional well-being of others.
  4. Courage: Willingness to stand up for one’s beliefs, challenge others, admit mistakes, and change one’s behavior when necessary.
  5. Composure: Consistent display of appropriate emotional reactions, particularly in tough or crisis situations.
  6. Competence: Proficiency in hard skills, such as technical, functional, and content expertise skills, and soft skills, such as interpersonal, communication, team, and organizational skills (pp. 283–284).

We all act as both leaders and followers within our families, at work, and in our social lives. Take some time reflect upon our own beliefs and competencies in regard to leadership and communication.

References

Hesselbein, F., Goldmith, M., & Beckhard, R. (Eds.). (1996). The leader of the future: New visions, strategies, and practice for the next era. New York, NY: Jossey-Bass.

Farren, C., & Kaye, B. L. (1996). New skills for new leadership roles. In F. Hesselbein, M. Goldsmith, & R. Beckhard (Eds.), The leader of the future: New visions, strategies, and practice for the next era (pp. 175-188). New York, NY: Jossey-Bass.

Hamel, G., & Prahalad, C. K. (1996). In F. Hesselbein, M. Goldsmith, & R. Beckhard (Eds.), The leader of the future: New visions, strategies, and practice for the next era (p. 186). New York, NY: Jossey-Bass.

Bornstein, S. M., & Smith, A. F. (1996). In F. Hesselbein, M. Goldsmith, & R. Beckhard (Eds.), The leader of the future: new visions, strategies, and practice for the next era (pp. 281–292). New York, NY: Jossey-Bass.

Suggested Resources

The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

Library Resources

The following e-books or articles from the Capella University Library are linked directly in this course:

SHOW LESS

Course Library Guide

A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BUS-FP3050 – Fundamentals of Organizational Communication Library Guide to help direct your research.

Internet Resources

Access the following resources by clicking the links provided. Please note that URLs change frequently. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication.

Bookstore Resources

The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation.

  • Shockley-Zalabak, P. S. (2015). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (9th ed.). Upper Saddle River, NJ: Pearson.

Throughout your career, you could undoubtedly benefit from analyzing the communication style and approaches of other leaders and managers you consider effective and successful. This assessment provides an opportunity and framework to do that in the context of effective leader communication.

Complete the following:

  • Choose an individual who you know personally and consider to be an effective leader. This person may be someone you have worked for or with or have been in contact with through organizations in the community.
  • Research the various leadership theories and methods referenced in the assessment instructions below using the Capella library and other sources. The suggested materials in the Resources for this assessment is a good place to start.
  • Write an essay detailing the selected individual’s leadership style and approaches in relationship to his or her communication through the following:
    • Use Charles Handy’s six methods of influence to analyze how the leader influences others and pose potential methods that might improve communication effectiveness.
    • Apply different theories related to leadership styles to describe the leader’s communication and specify which might be most effective in explaining the communication.
      • Describe which of Goleman’s six leadership styles best fits the leader.
      • Identify the leader’s position on the Tannenbaum-Schmidt leadership continuum.
      • Analyze the leader’s place in the Blake and Mouton Managerial Grid.
    • Analyze the leader’s communication using Hersey and Blanchard’s situational leadership theory and potential changes using situational leadership that could improve communication.
    • Using French and Raven’s description of five leadership power types, explain how the leader communicates and potential shifts in the use of power bases that could improve communication.

Additional Requirements

Your essay should be well organized and written in clear, succinct language. Follow APA rules for attributing sources that support your analysis and conclusions.

Academic Integrity and APA Formatting

As a reminder related to using APA rules to ensure academic honesty:

  1. When using a direct quote (using exact or nearly exact wording), you must enclose the quoted wording in quotation marks, immediately followed by an in-text citation. The source must then be listed in your references page.
  2. When paraphrasing (using your own words to describe a non-original idea), the paraphrased idea must be immediately followed by an in-text citation and the source must be listed in your references page
 
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