Communication Audit Project – HRMN 302 From UMUC

COMMUNICATION AUDIT SURVEY

 

Based on the Questionnaire Survey by the International Communication Association

 

Instructions

Please circle your responses on the survey form. Please answer all questions since each is important

for possibly improving the operation of your organization. If there are any questions which do not

apply to you, leave them blank. If there are questions which you do not understand, please ask us

about them. We appreciate your patience for this important survey. There is a total of 37 questions

divided into 5 sections:

1. Receiving information from others

2. Sending information to others

3. Sources of information

4. Timeliness of information

5. Channels of communication

PLEASE MARK ONLY ONE RESPONSE TO EACH QUESTION

 

 

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Communication Audit Survey

 

Receiving Information from Others

 

Instructions for Questions 1 through 7

 

1 = Very Little

2 = Little This is the amount |

3 = Some of information I |

4 = Great receive now |

5 = Very Great | |

1. How well I am doing in my job 1 2 3 4 5 |

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2. My job duties. 1 2 3 4 5 |

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3. Organizational policies 1 2 3 4 5 |

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4. Pay and benefits. 1 2 3 4 5 |

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5. How technological changes affect my job 1 2 3 4 5 |

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6. Mistakes and failures of my organization 1 2 3 4 5 |

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7. How I am being judged 1 2 3 4 5 |

 

 

 

 

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Communication Audit Survey

 

Sending Information to Others

 

Instructions for Questions 8 through 14

 

1 = Very Little

2 = Little This is the amount |

3 = Some of information I | 4 = Great receive now |

5 = Very Great | |

8. Reporting what I am doing in my job 1 2 3 4 5 |

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9. Reporting what I think my job requires me to do 1 2 3 4 5 |

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10. Reporting job-related problems 1 2 3 4 5 |

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11. Complaining about my job and/or working 1 2 3 4 5 |

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12. Requesting information necessary to do my job 1 2 3 4 5 |

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13. Evaluating the performance of my immediate supervisor

1 2 3 4 5 | |

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14. Asking for clearer work instructions 1 2 3 4 5 |

 

 

 

 

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Communication Audit Survey

 

Sources of Information

You not only receive various kinds of information, but can receive such information from various sources within the

organization.

Instructions for Questions 15 through 23

 

1 = Very Little

2 = Little This is the amount |

3 = Some of information I |

4 = Great receive now |

5 = Very Great |

| 15. Subordinates (if applicable) 1 2 3 4 5 |

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16. Co-workers in my own unit or department 1 2 3 4 5 |

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17. Individuals in other units or departments in my organization

1 2 3 4 5 | |

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18. Immediate supervisor 1 2 3 4 5 |

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19. Department meetings 1 2 3 4 5 |

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20. Middle Management 1 2 3 4 5 |

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21. Formal management presentations 1 2 3 4 5 |

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22. Top management 1 2 3 4 5 |

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23. The “grapevine” 1 2 3 4 5 |

 

 

 

 

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Communication Audit Survey

 

Timeliness of Information

Indicate the extent to which information from the following sources is usually timely (you get information when you

need it — not too early, not too late).

Instructions for Questions 24 through 29

 

1 = Very Little

2 = Little This is the amount |

3 = Some of information I | 4 = Great receive now |

5 = Very Great | |

24. Subordinates (if applicable) 1 2 3 4 5 |

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25. Co-workers 1 2 3 4 5 |

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26. Immediate supervisor 1 2 3 4 5 |

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27. Middle management 1 2 3 4 5 |

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28. Top management 1 2 3 4 5 |

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29. The “grapevine” 1 2 3 4 5 |

 

 

 

 

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Communication Audit Survey

 

Channels of Communication

The following questions list a variety of channels through which information is transmitted to employees. Please

circle the response which best indicates: (1) the amount of information you are receiving through that channel

Instructions for Questions 30 through 37

 

1 = Very Little

2 = Little This is the amount |

3 = Some of information I | 4 = Great receive now |

5 = Very Great |

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Topic Area | |

30. Face-to-face contact between two people 1 2 3 4 5 |

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31. Face-to-face contact among more than two people 1 2 3 4 5 |

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32. Telephone 1 2 3 4 5 |

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33. Written (memos, letters) 1 2 3 4 5 |

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34. Bulletin Boards 1 2 3 4 5 |

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35. Internal Publications 1 2 3 4 5 |

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36. Internal Audio-Visual Media (Videotape, Films, Slides)

1 2 3 4 5 | | |

37. External Media (TV, Radio, Newspapers) 1 2 3 4 5 |