Communication is Key

Teamwork is an essential component of providing quality care for patients. Being a part of a team means using different tools to best interact with other members of the health care team. Members of the health care team often work in different departments, have different leadership, and receive different levels of education on how to interact as a team. A recent review of reports collected by the Joint Commission reveal the startling statistic that over 70 percent of sentinel events share a common root cause; communication failures of the team. (Communication is Key)

Currently, members of the health care team consist of many different people, with various roles, who receive various training on working together. If members of a very important team aren’t able to communicate with each other, the potential for poor patient outcomes rises. Since communication education currently does not involve all members of the team, utilizing a standard checklist, participating in simulation based training, and providing education of communication processes to all team members can promote better communication amongst interdisciplinary members of the team. (Communication is Key)

Communication is Key

Background

Recently, the Institute for Safe Medication Practices (ISMP) published an article citing the most common reasons for medication errors. In that list, communication failures surrounding verbal/oral orders was listed as the 4^th highest reason for errors. This article was posted in January of 2020, less than 3 years ago. For many years, the existence of the electronic medical record and tools, such as checklists, have been available to use, yet not all members of the team utilize resources that could potentially entrance communication, thus leading to better care. (Communication is Key)

The growing number of literature available suggests that poor communication (especially between physician and primary nurse) is a significant contributor to negative patient outcomes. In one study, highlighting the ICU, poor collaborative communication between the nurse and physician boasted a 1.8 percent increase in length of stay (Zwarenstein & Reeves, 2002).

Standardized Checklist

Communication is Key

The use of a standardized checklist for communication amongst team members is one that is already utilized in both the field of aviation and health care. Checklists are often found in high stakes areas, where missing a step could be critical to the overall mission, or patient care goal. In one high stakes setting, post anesthesia care unit (PACU), a communication tool was implemented by the bedside nursing team. The PACU was experiencing a drop in information from the operating room to the PACU, leaving the nursing team with a feeling of lack of information. Bedside nurses were getting report from a member of the anesthesia team but, not the surgical team, again leaving the team responsible for assessing the patient with no communication of what to expect or even what they did. (Communication is Key)

The PACU nursing team enacted a simple bedside checklist to standardize information that would be useful for any patient visiting the PACU. This allowed for the information to be given in a quick, concise method. This checklist was adopted by the nursing team and then provided to the surgical and anesthesia teams to circulate. A copy of the checklist was laminated and kept in each bay, for quick reference. Although patient outcomes were not able to be quantified from this method, the PACU council conducted an audit after 30 days and reported a perceived better handoff from surgery. PACU nurses reported less distractions in report and felt that they obtained better assessment data about their patient (Sapikowski, et al 2022).

Simulation Based Training

Currently, hospital staff are provided education in a traditional method. Staff complete mandatory training, utilizing computer based, self paced/study modules. Providers and members alike all have to work together in real time yet, are trained in a siloed, isolated environment. In one recent study, a review of different education provided to all members of an intensive care team; perceived communcication improvement amongst the members was shown upon review of a simulation based training tool. Team members were able to role play difficult patient care scenarios and were instructed to provide feedback in real time. Members were given roles to play and a mediator led the training. (Communication is Key)

Evaluation of this was completed by utilizing a pre and post survey of perceived communication improvement. Of note, this study involved not only nurses and physicians but, chaplains, social workers, and techs as well. Amongst nursing, perceived communication was improved surrounding nurse to nurse communication. No physicians returned the request for post survey information, leaving many questions to be unanswered (Fettig et all, 2022).

Education for All

Transitioning from the previous section, education provided for all members of the health care team could be considered to improve communication amongst the health care team. Members of the team work in a variety or roles, yet don’t all receive training or even know what type of training the other party has. One study done in the ICU setting revealed that current interventions surrounding collaborative communication are not being provided or encouraged (Boyle & Koshinda, 2004). This is a stepping stone to start the conversation with senior leadership on how improvements surrounding interdisciplinary collaboration and collaborative education can lead to better patient outcomes. (Communication is Key)

Barriers

Barriers cited have included logistical challenges to getting an interdisciplinary team together. Scheduling challenges and location of departments were cited by both the nursing and ancillary teams that participated in the simulation based training mentioned previously. Costs associated with enacting sweeping changes to the current education program is a factor to implementation.

Refutation

Logistical challenges will always be a factor that provides limitations on gathering a large team together in one location. However, simulation based training or training in general doesn’t have to be in person. We learned over the course of the pandemic that almost anything can be done virtually. There is opportunity to think outside of traditional educational offerings and get creative. Costs associated is also a factor that could be calculated with a return on investment over time, seeing the date (or numbers) may help influence key stakeholders of the value of their investment. (Communication is Key)

Conclusion

Working as a team means communicating, sharing, and providing all the members with all the information needed to be set for success. In the health care setting, high stakes can mean high tensions, leading to an environment of lack of communication and collaboration. As evidenced by the studies cited, having a standard checklist, providing simiulation based training, and ensuring all team members have access to education, perceived communication enhancement amongst team members has been shown. All leading towards the goal of providing the best patient care we can. (Communication is Key)

References

Hospital: 2023 national patient safety goals. The Joint Commission. (n.d.). Retrieved March 19, 2023, from https://www.jointcommission.org/standards/national-patient-safety-goals/hospital-national-patient-safety-goals/

Fettig, L., Tang, Q., Newton, E., Rosario, R., Matthias, M. S., & Torke, A. M. (2022). A Communication Skills Training Workshop to Improve ICU Team Relational Coordination about Goals of Care: A Pilot Study. The American journal of hospice & palliative care, 39(10), 1157–1164. https://doi.org/10.1177/10499091211069994

Sapikowski, L., Bullock, K., Walsh, J., & Alexander, C. (2022). Implementation of a PACU pause in a Pediatric Post Anesthesia Care Unit. Journal of PeriAnesthesia Nursing, 37(4). https://doi.org/10.1016/j.jopan.2022.05.032

ISMP publishes top 10 list of medication errors and hazards covered in newsletter. Institute For

Safe Medication Practices. (2020, January 17). Retrieved March 19, 2023, from

https://www.ismp.org/news/ismp-publishes-top-10-list-medication-errors-and-hazards-

covered-newsletter

Communication is Key