Managing Total Compensation: Case Study #1 , Read PDF Pages 1 -6

Case Study #1: “Your Turn

–

 

The Customer

–

Service Agent”

 

Requirements

:

 

·

 

Only Read Pages 1

–

 

6

 

of

 

attached

PDF for this Case Study

 

·

 

Answer

Questions 1

–

 

7.

 

(See

“

Case Study

 

1”

 

PDF Attachment)

 

 

Content Requirements:

 

S

ections fully integrate

d answering the case questions

 

·

 

Introduction

 

·

 

Analysis

 

·

 

Conclusion

 

 

Demonstrate an in

–

depth analysis of the case issues answering each of the case questions as

instructed.

 

 

Format Requirements

:

No word limit

 

, however

 

you

must

 

answer question 1

–

7 and provide

an in

–

depth

analysis

 

·

 

APA 6th Edition Style

 

·

 

Use three

 

main headings:

 

 

o

 

Introduction

 

§

 

Introduction should briefly discuss the

case background

 

 

o

 

Analysis

 

§

 

Analysis should have answers to each question

 

with subheadings

for

 

each Question

 

showing the

 

related answer.

 

 

o

 

Conclusion

 

§

 

Conclusion should be a brief summary of the main points you learned

from the case in relation to human resour

ce management and

compensation practice.

 

Provide a summary

 

of learning with practical

applications

 

to management in Conclusion.

 

 

Grading Rubric:

 

Analysis

 

40 pts

 

Grammar/Structure

 

10 pts

 

 

Case Study #1: “Your Turn – The Customer-Service Agent”

Requirements:

 Only Read Pages 1 – 6 of attached PDF for this Case Study

 Answer Questions 1 – 7. (See “Case Study 1” PDF Attachment)

 

Content Requirements: Sections fully integrated answering the case questions

 Introduction

 Analysis

 Conclusion

 

Demonstrate an in-depth analysis of the case issues answering each of the case questions as

instructed.

 

Format Requirements: No word limit , however you must answer question 1-7 and provide

an in-depth analysis

 APA 6th Edition Style

 Use three main headings:

 

o Introduction

 Introduction should briefly discuss the case background

 

o Analysis

 Analysis should have answers to each question with subheadings

for each Question showing the related answer.

 

o Conclusion

 Conclusion should be a brief summary of the main points you learned

from the case in relation to human resource management and

compensation practice. Provide a summary of learning with practical

applications to management in Conclusion.

 

Grading Rubric:

Analysis 40 pts

Grammar/Structure 10 pts