Organizational Development

1. What is one of the most critical dimensions preventing organizational effectiveness?

bureaucratic structures
out of date technology
poor communication
government regualtions
centralized organizations

2.5 points   

QUESTION 2

1. A strategic approach to change means ______.

developing a programmed system
developing workable control procedures
developing strong leadership skills
developing a strategy compatible with a culture
all of the above

2.5 points   

QUESTION 3

1. Work groups can have common operating problems such as ________.

maintaining focus on a common objective
interpersonal differences
too many members
all of the above
answers 1 and 2

2.5 points   

QUESTION 4

1. High performance systems require leaders who will _____.

See that excessive layers of structure within the organization are removed
emphasize participation across functional barriers
display energy for the task being worked on
encourage communication across the organization
all of the above

2.5 points   

QUESTION 5

1. Which of the following is a primary measure of the effectiveness of an OD program?

stability of the OD effort
maintenance of innovation within the system
development of quality improvement program within the organization
all of the above
answers 1 and 2

2.5 points   

QUESTION 6

1. The corporate culture reflects the organization’s _____ and is often deeply rooted in the firm’s _____.

past; history, and mythology
strategy; strategic plan
management philosophy; policies and procedures
structure; communication process
success; salaries and benefits

2.5 points   

QUESTION 7

1. Steps in the survey research approach include ______.

involvement of top management in preliminary planning for the survey questionnaire
administration of the survey questionnaire by the human resource staff to organization members
meeting of individual work teams for data feedback
all of the above
answers 1 and 3

2.5 points   

QUESTION 8

1. A central idea of employee empowerment is to _____.

change the flow of work throughout the organization
delegate power and decision making to lower levels
improve the flow of the formal communications throughout the organization
increase the size of an employee’s Johari Window
all of the above

2.5 points   

QUESTION 9

1. Organization _____ refers to drastic changes in how an organization functions and relates to its enviornment.

chaos
development
structure
transformation
disorganization

2.5 points   

QUESTION 10

1. Team development places an emphasis upon _______.

getting members together
exploring the team’s functioning and processes
increasing productivity and profitability
identifying how members can become better managers
identifying new leaders

2.5 points   

QUESTION 11

1. The ______ ego state demonstrates an independent set of feelings, attitudes, and behaviors involving the basis of objective facts.

public
unconditional
We’re OK
parent
adult

2.5 points   

QUESTION 12

1. Groupthink _____.

may occur when members adopt a soft line of criticism to other’s ideas
usually results in improved group decisions
can result from group cohesivness
all of the above
answers 1 and 3

2.5 points   

QUESTION 13

1. Building innovation and commitment to change into the organization’s values requires development of a _______.

client-practitioner relationship
self-renewal capacity
sociotechnical system
feedback loop
answers 1 and 4

2.5 points   

QUESTION 14

1. Which of the following is NOT a core characteristic of culture?

individual autonomgy
benefit plans
support
risk behavior
all of the above are core characteristics of culture

2.5 points   

QUESTION 15

1. The effectiveness of an organization is a function of _____.

the skills of the individual members
how effectively the needs of individual members are integrated with overall objectives
the manager’s leadership style
the integration of its sociotechnical system with that of the individual members
the relationship of a manager’s motivation to the overt communication patterns of his/her subordinates

2.5 points   

QUESTION 16

1. The two underlying purposes of implementing management by objectives in an organization is to ______.

evaluate and control employees’ goals
administer organization goals and to reward performance
clarify organization goals at all levels and to gain increased motivation among employees
serve as a check and balance on employees and to build support for the OD program
reward employees who meet their objectives and reprimand employees who do not

2.5 points   

QUESTION 17

1. Self-managed work teams normally reward members _____.

in a way similar to reward systems in traditional organizations
based on an hourly rate
based on skills, gain sharing, and employee ownership
based on evaluations of supervisors
answers 1 and 4

2.5 points   

QUESTION 18

1. OD techniques for dealing with intergroup problems include ______.

third-party consultation
organization mirror
intergroup team building
all of the above
none of the above

2.5 points   

QUESTION 19

1. Each organization is a system formed of subsystems. For the purpose of intergroup development, which of the following is not a subsystem?

division
work team
department
group
corporation

2.5 points   

QUESTION 20

1. Moving to a learning organization means the organization must ______.

redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference
redesign the patterns of interaction between people and processess
incorporate transactional thinking and learning
all of the above
answers 1 and 3

2.5 points   

QUESTION 21

1. ________ is a complex dilemma in values that are facing OD practitioners at this time.

Organization diagnosis
The professionalism of OD
Intergroup team building
Force field analysis
The learning laboratory

2.5 points   

QUESTION 22

1. The key to a successful survey is for management to ______.

select and OD practitioner whose values fit those of the organization
clearly define the purpose of the survey and what will be done with the results
delegate process responsibilities to the human resource department
make sure that every person in the organization completes a survey
funnel data to top management for sue in strategic planning

2.5 points   

QUESTION 23

1. Team interdependence is ______.

unimportant in organizations
dysfunctional energy
intentional sabotage
mutual dependence between groups
noncompliance of work rules

2.5 points   

QUESTION 24

1. The leadership style of top management in combination with the norms, values, and beliefs of the organization’s members combine to form the ________.

strategic change model
corporate culture
strategy-culture fit
corporate dynamic for change
customer service strategy

2.5 points   

QUESTION 25

1. Teamwork in a group is important when ______.

interdependence exists between members
all members have common personal objectives
members are from different areas of the organization
mind guards are present in the team
none of the above

2.5 points   

QUESTION 26

1. The goal-setting process in an OD program ______.

typically does not begin until after intergroup development has taken place
is the last intervention activity to take place in the program
is usually used at the team and not individual level
is an integral part of the program and typically occurs early in the program
answers 3 and 4

2.5 points   

QUESTION 27

1. A group of individuals depending on each other for the accomplishment of a common goal is __________.

dependent iterations
independence
normally not desired in an organization since each individual should be technically qualified for their job
a team
a natural and automatic process of a team

2.5 points   

QUESTION 28

1. How are objectives set between managers and subordinates under management by objectives?

separately
mutually
through confrontation
through competition
none of the above

2.5 points   

QUESTION 29

1. What is it called when the goals of operating divisions promote a division’s self interest at the expense of the larger organization?

intergroup conflict
intergroup competition
role ambiguity
intergroup development
suboptimization

2.5 points   

QUESTION 30

1. ________ often determines organization effectiveness.

Competition between work groups
Collaboration between work groups
Technical training
A win-lose strategy
answers 1 and 4

2.5 points   

QUESTION 31

1. Methods of identifying and counteracting stress are _____.

biofeedback and meditation
diet and exercise
wellness programs
training programs in stress management
all of the above

2.5 points   

QUESTION 32

1. In organizations of the future, it will be necessary to simultaneously ______ and ______ functions, structure, and governance.

inhibit; share
centralize; decentralize
reconfigure; disengage
trust; innovate
merge; downsize

2.5 points   

QUESTION 33

1. The problem of goals becoming too difficult is that __________.

the goal may not be accepted by people
individuals involved may become discouraged
the goal may be abandoned
all of the above
answers 1 and 3

2.5 points   

QUESTION 34

1. Learning organizations have the following characteristics:

People feel that they are doing something that matters
Visions of the direction of the enterprise are developed at the top management level
People treat each other as colleagues
all of the above
answers 1 and 3

2.5 points   

QUESTION 35

1. Customer complaints being sent directly to the production floor is an example of ______ in job characteristics theory.

work commitment
job feedback
task creativity
work ownership
skill improvement

2.5 points   

QUESTION 36

1. Change can be stabilized and fade-out eliminated or reduced by ________.

ascribing status to the change effort
demonstrating effectiveness of the change
integration into structure, norms, and culture
all of the above
answers 1 and 2

2.5 points   

QUESTION 37

1. A criticism of management by objective is that it _____.

is questionable if joint goal-setting among unequals, such as a manager and subordinate, is possible
if often difficult to state goals explicitly and quantifiable for all facets of a job
requires large quantities of time, money, and effort to be successful
all of the above
none of the above

2.5 points   

QUESTION 38

1. Current changes in work design include ______.

brining top management down to the lowest level within the workplace by doing away with formal organization structure
creating clear and distinct lines of authority and responsibility
designing the work of employees so as to improve productivity and employees’ job satisfaction
redesigning jobs so that each person has explicit job descriptions
answers 2 and 4

2.5 points   

QUESTION 39

1. _________ is NOT one of the five core job dimensions of the job characteristics theory.

Skill variety
Task identity
Autonomy
Motivating potential
Feedback

2.5 points   

QUESTION 40

1. Which of the following is a characteristic of total quality management?

partnership with customers and suppliers
small work teams meeting together where they make suggestions for quality improvement to upper management
upper management identifying and implementing new ways to improve customer satisfaction
middle managers developing new and improved production techniques
all of the above

2.5 points   

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