Organizational Development
1. What is one of the most critical dimensions preventing organizational effectiveness?
bureaucratic structures | ||
out of date technology | ||
poor communication | ||
government regualtions | ||
centralized organizations |
2.5 points
QUESTION 2
1. A strategic approach to change means ______.
developing a programmed system | ||
developing workable control procedures | ||
developing strong leadership skills | ||
developing a strategy compatible with a culture | ||
all of the above |
2.5 points
QUESTION 3
1. Work groups can have common operating problems such as ________.
maintaining focus on a common objective | ||
interpersonal differences | ||
too many members | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 4
1. High performance systems require leaders who will _____.
See that excessive layers of structure within the organization are removed | ||
emphasize participation across functional barriers | ||
display energy for the task being worked on | ||
encourage communication across the organization | ||
all of the above |
2.5 points
QUESTION 5
1. Which of the following is a primary measure of the effectiveness of an OD program?
stability of the OD effort | ||
maintenance of innovation within the system | ||
development of quality improvement program within the organization | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 6
1. The corporate culture reflects the organization’s _____ and is often deeply rooted in the firm’s _____.
past; history, and mythology | ||
strategy; strategic plan | ||
management philosophy; policies and procedures | ||
structure; communication process | ||
success; salaries and benefits |
2.5 points
QUESTION 7
1. Steps in the survey research approach include ______.
involvement of top management in preliminary planning for the survey questionnaire | ||
administration of the survey questionnaire by the human resource staff to organization members | ||
meeting of individual work teams for data feedback | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 8
1. A central idea of employee empowerment is to _____.
change the flow of work throughout the organization | ||
delegate power and decision making to lower levels | ||
improve the flow of the formal communications throughout the organization | ||
increase the size of an employee’s Johari Window | ||
all of the above |
2.5 points
QUESTION 9
1. Organization _____ refers to drastic changes in how an organization functions and relates to its enviornment.
chaos | ||
development | ||
structure | ||
transformation | ||
disorganization |
2.5 points
QUESTION 10
1. Team development places an emphasis upon _______.
getting members together | ||
exploring the team’s functioning and processes | ||
increasing productivity and profitability | ||
identifying how members can become better managers | ||
identifying new leaders |
2.5 points
QUESTION 11
1. The ______ ego state demonstrates an independent set of feelings, attitudes, and behaviors involving the basis of objective facts.
public | ||
unconditional | ||
We’re OK | ||
parent | ||
adult |
2.5 points
QUESTION 12
1. Groupthink _____.
may occur when members adopt a soft line of criticism to other’s ideas | ||
usually results in improved group decisions | ||
can result from group cohesivness | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 13
1. Building innovation and commitment to change into the organization’s values requires development of a _______.
client-practitioner relationship | ||
self-renewal capacity | ||
sociotechnical system | ||
feedback loop | ||
answers 1 and 4 |
2.5 points
QUESTION 14
1. Which of the following is NOT a core characteristic of culture?
individual autonomgy | ||
benefit plans | ||
support | ||
risk behavior | ||
all of the above are core characteristics of culture |
2.5 points
QUESTION 15
1. The effectiveness of an organization is a function of _____.
the skills of the individual members | ||
how effectively the needs of individual members are integrated with overall objectives | ||
the manager’s leadership style | ||
the integration of its sociotechnical system with that of the individual members | ||
the relationship of a manager’s motivation to the overt communication patterns of his/her subordinates |
2.5 points
QUESTION 16
1. The two underlying purposes of implementing management by objectives in an organization is to ______.
evaluate and control employees’ goals | ||
administer organization goals and to reward performance | ||
clarify organization goals at all levels and to gain increased motivation among employees | ||
serve as a check and balance on employees and to build support for the OD program | ||
reward employees who meet their objectives and reprimand employees who do not |
2.5 points
QUESTION 17
1. Self-managed work teams normally reward members _____.
in a way similar to reward systems in traditional organizations | ||
based on an hourly rate | ||
based on skills, gain sharing, and employee ownership | ||
based on evaluations of supervisors | ||
answers 1 and 4 |
2.5 points
QUESTION 18
1. OD techniques for dealing with intergroup problems include ______.
third-party consultation | ||
organization mirror | ||
intergroup team building | ||
all of the above | ||
none of the above |
2.5 points
QUESTION 19
1. Each organization is a system formed of subsystems. For the purpose of intergroup development, which of the following is not a subsystem?
division | ||
work team | ||
department | ||
group | ||
corporation |
2.5 points
QUESTION 20
1. Moving to a learning organization means the organization must ______.
redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference | ||
redesign the patterns of interaction between people and processess | ||
incorporate transactional thinking and learning | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 21
1. ________ is a complex dilemma in values that are facing OD practitioners at this time.
Organization diagnosis | ||
The professionalism of OD | ||
Intergroup team building | ||
Force field analysis | ||
The learning laboratory |
2.5 points
QUESTION 22
1. The key to a successful survey is for management to ______.
select and OD practitioner whose values fit those of the organization | ||
clearly define the purpose of the survey and what will be done with the results | ||
delegate process responsibilities to the human resource department | ||
make sure that every person in the organization completes a survey | ||
funnel data to top management for sue in strategic planning |
2.5 points
QUESTION 23
1. Team interdependence is ______.
unimportant in organizations | ||
dysfunctional energy | ||
intentional sabotage | ||
mutual dependence between groups | ||
noncompliance of work rules |
2.5 points
QUESTION 24
1. The leadership style of top management in combination with the norms, values, and beliefs of the organization’s members combine to form the ________.
strategic change model | ||
corporate culture | ||
strategy-culture fit | ||
corporate dynamic for change | ||
customer service strategy |
2.5 points
QUESTION 25
1. Teamwork in a group is important when ______.
interdependence exists between members | ||
all members have common personal objectives | ||
members are from different areas of the organization | ||
mind guards are present in the team | ||
none of the above |
2.5 points
QUESTION 26
1. The goal-setting process in an OD program ______.
typically does not begin until after intergroup development has taken place | ||
is the last intervention activity to take place in the program | ||
is usually used at the team and not individual level | ||
is an integral part of the program and typically occurs early in the program | ||
answers 3 and 4 |
2.5 points
QUESTION 27
1. A group of individuals depending on each other for the accomplishment of a common goal is __________.
dependent iterations | ||
independence | ||
normally not desired in an organization since each individual should be technically qualified for their job | ||
a team | ||
a natural and automatic process of a team |
2.5 points
QUESTION 28
1. How are objectives set between managers and subordinates under management by objectives?
separately | ||
mutually | ||
through confrontation | ||
through competition | ||
none of the above |
2.5 points
QUESTION 29
1. What is it called when the goals of operating divisions promote a division’s self interest at the expense of the larger organization?
intergroup conflict | ||
intergroup competition | ||
role ambiguity | ||
intergroup development | ||
suboptimization |
2.5 points
QUESTION 30
1. ________ often determines organization effectiveness.
Competition between work groups | ||
Collaboration between work groups | ||
Technical training | ||
A win-lose strategy | ||
answers 1 and 4 |
2.5 points
QUESTION 31
1. Methods of identifying and counteracting stress are _____.
biofeedback and meditation | ||
diet and exercise | ||
wellness programs | ||
training programs in stress management | ||
all of the above |
2.5 points
QUESTION 32
1. In organizations of the future, it will be necessary to simultaneously ______ and ______ functions, structure, and governance.
inhibit; share | ||
centralize; decentralize | ||
reconfigure; disengage | ||
trust; innovate | ||
merge; downsize |
2.5 points
QUESTION 33
1. The problem of goals becoming too difficult is that __________.
the goal may not be accepted by people | ||
individuals involved may become discouraged | ||
the goal may be abandoned | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 34
1. Learning organizations have the following characteristics:
People feel that they are doing something that matters | ||
Visions of the direction of the enterprise are developed at the top management level | ||
People treat each other as colleagues | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 35
1. Customer complaints being sent directly to the production floor is an example of ______ in job characteristics theory.
work commitment | ||
job feedback | ||
task creativity | ||
work ownership | ||
skill improvement |
2.5 points
QUESTION 36
1. Change can be stabilized and fade-out eliminated or reduced by ________.
ascribing status to the change effort | ||
demonstrating effectiveness of the change | ||
integration into structure, norms, and culture | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 37
1. A criticism of management by objective is that it _____.
is questionable if joint goal-setting among unequals, such as a manager and subordinate, is possible | ||
if often difficult to state goals explicitly and quantifiable for all facets of a job | ||
requires large quantities of time, money, and effort to be successful | ||
all of the above | ||
none of the above |
2.5 points
QUESTION 38
1. Current changes in work design include ______.
brining top management down to the lowest level within the workplace by doing away with formal organization structure | ||
creating clear and distinct lines of authority and responsibility | ||
designing the work of employees so as to improve productivity and employees’ job satisfaction | ||
redesigning jobs so that each person has explicit job descriptions | ||
answers 2 and 4 |
2.5 points
QUESTION 39
1. _________ is NOT one of the five core job dimensions of the job characteristics theory.
Skill variety | ||
Task identity | ||
Autonomy | ||
Motivating potential | ||
Feedback |
2.5 points
QUESTION 40
1. Which of the following is a characteristic of total quality management?
partnership with customers and suppliers | ||
small work teams meeting together where they make suggestions for quality improvement to upper management | ||
upper management identifying and implementing new ways to improve customer satisfaction | ||
middle managers developing new and improved production techniques | ||
all of the above |
2.5 points
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