Team Work 3
Slide 1: Introduction THEME: Grinch
Slide 2 :Summary aka Objectives and competency
Slide 3 :
Types of Conflicts
· Relationship
· Task
· Process
(Magen)Notes: There are three different of conflicts that are created because of team differences. These differences could be personality, interests, views, information or preferences. Defining different conflicts allows you assess or measure which type it is by asking some important questions. In relationship conflicts, “how often do people get angry while working in a team?” In task conflicts, “ Do the teams members often disagree each other’s opinions?” The process conflicts, “Does the team often argue about task role assignments?” Asking questions like these will allow to determine about of conflicts are prevalent amongst your team.
Slide 4:
Relationship Conflict
· Personal issues
· Social issues
Task Conflict
· Group work issues
Process Conflict
· Task Strategy
· Delegation of tasks
· Resources
(Magen)Notes:
++Relationship conflict is based on the social or personal issues like individual egos or team friction. Relationship issues is the top conflict avoided by the teams. They are also the hardest and most exhausting to deal with. Team members in these situations tend to battle one another to solve issues, but it resolves in the opposite. It results in the team members not working together, members quitting, or creating an environment of fear to express any issues.
++Task conflict is based on the merits of ideas, plans, and projects. Task conflicts is rarely personal to the team members. It more of a conflict focusing on the group dynamic. If the team members feel supported by group than they will be more willing to speak up and supports the others. The conflict arises when the team members feel there will be harm to the group and show less supports. Task conflict can also be helpful for the team to spark their creative side to come up with new ideas.
++ Process conflict is based on argument of how the team will achieve a task or goal. When a team is working on a process to finish a product, conflict could arise about how quick or slow the products will be produced. If one side of team rushes an issue instead discussing it sensibly, it will create friction for the team and their resources.
Slide 5
Conflict in Teams
· Performance
· Complex Tasks
· Easy to process information and direction
· Conflict expression
(Savannah)++When teams have relationship conflict, their team performance and outcome suffer negatively. How can you change this? There are three conditions that enhance team performance and productivity. One-Tasks that are sufficiently complex keep them members engaged and more active. Two-Team members need to be able to process information to understand the task and ultimate end goal or outcome. Three-Conflict should be expressed in an appropriate manner when it occurs. Communication is key when working through conflict in a team. Studies show that mild task conflict is good for team members because it allows the members to be active, interested, and excited in the conflict.
Slide 6
· Personality
Insert Graph or chart
· High in openness/emotional stability=positive impact on performance
· Low in openness/emotional stability=negative impact on performance
· Team Power
· Destructive behavior-Process conflict is higher in high power teams and causes underperformance
· Constructive behavior-Process conflict is lower in lower power teams and allows for high performance
(Savannah)++Teams are a dynamic group of people, and personality plays a large part in team conflict, resolution, and performance. As shown in the chart above, teams that are open, communicate, and relate to each other are more likely to have positive performance and outcome. Those that do not, are more likely to have a negative performance and outcome.
++ Team member’s power can either cause the team to be destructive or constructive. Teams with members in a higher power are more likely to have higher process conflict and perform lower than lower power teams.