Topic 11: Monitoring and Process Improvement Tools
(Topic 11: Monitoring and Process Improvement Tools)
Student’s Name:
Institution of Affiliation:
Course Code + Course Title
Instructor’s Name:
Assignment Due Date:
Topic 11: Monitoring and Process Improvement Tools
What level of stakeholders must receive education and training when a quality improvement project is put into place? Explain your rationale and provide an example.
Stakeholders in a quality improvement project include investors or sponsors, top executives, functional managers, customers or patients, employees, end users of a quality improvement intervention, interested organizations, including regulatory bodies and professional organizations, community groups, and the government (Guise et al., 2021). Often, sponsors, top executives, involved organizations, and the government do not require education and training in a quality improvement project. Functional managers, who are involved in governing and controlling operations, employees, patients, and any other quality improvement project end-users, require education and training. In some instances, especially with installing a quality improvement technology, top executives might also require training to familiarize themselves with it.
Functional managers and employees, including healthcare providers, are directly involved in developing and implementing quality improvement projects. Their roles vary, and a quality improvement project often includes new roles according to the kind of intervention. Education and training are fundamental to performing these roles effectively and efficiently. For instance, installing a system to improve patient feedback collection requires training healthcare providers who interact with the user interface to ensure the system delivers as desired. Additionally, training can offer stakeholders the necessary skills to collaborate in the quality improvement project. Interdisciplinary skills are necessary for project development and implementation because quality improvement is a collective action. Project team members, therefore, require training to interact with others and work in teams productively. According to Heckert et al. (2020), training is also fundamental in fostering meaningful stakeholder engagement, which is key for sustainable stakeholder support.
References
Guise, V., Aase, K., Chambers, M., Canfield, C., & Wiig, S. (2021). Patient and stakeholder involvement in resilient healthcare: an interactive research study protocol. BMJ open, 11(6), e049116. https://doi.org/10.1136/bmjopen-2021-049116
Heckert, A., Forsythe, L. P., Carman, K. L., Frank, L., Hemphill, R., Elstad, E. A., Esmail, L., & Lesch, J. K. (2020). Researchers, patients, and other stakeholders’ perspectives on challenges to and strategies for engagement. Research involvement and engagement, 6, 60. https://doi.org/10.1186/s40900-020-00227-0
